Squad leader Work, Jobs in United Kingdom (with Salaries)

Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
14d
Grounds Maintenance Squad Leader (Full Time)
Inverallan Grounds Maintenance Ltd —Stirling
- £14 - £15 an hour
- Overtime
- Maintenance
- Mechanical knowledge
Quick apply
7d
LCW IT Service Manager
Boston Consulting Group —London
- Full-time
- Customer service
- Analysis skills
- Bachelor's degree
SRE Squad Lead
Department for Business and Trade —London
- £63,824 - £83,778 a year
- Part-time
- Hybrid work
- Azure
- DevOps
- AWS
10d
HNW - Squad Lead - 12 month FTC
Flagstone —London
- Full-time
- Hybrid work
- Financial services
- Life insurance
Quick apply
6d
Global Product Team Lead Senior Director - Talent Acquisition, Alumni & Career Services
Boston Consulting Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Data Lead - OpenData Europe
Veeva Systems —Remote
- Full-time
- Remote
- Management
- Computer Science
- English
- Work from home
Global Product Manager
Boston Consulting Group —London
- Full-time
- Computer Science
- SQL
- Analysis skills
Data Platform Squad Lead
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
- Annual leave
Data Product Manager - OpenData Europe
Veeva Systems —Remote
- Full-time
- Remote
- Computer Science
- English
- SQL
- Work from home
Senior Pre-Sales Consultant
Evotix Limited —Remote
- Full-time
- Remote
- Sales
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Team Leader - Order Fulfilment
Butternut Box —Worksop
- Weekend availability
- Organisational skills
- In-person
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Senior User Researcher
UK Health Security Agency —London
- £56,185 - £70,566 a year
- Part-time
- Hybrid work
- Presentation skills
- Mentoring
Global Offer Manager - Enterprise Operations and Customer Service (Temporary)
Boston Consulting Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Head of Product (Fraud)
Revolut —Remote
- £9,600 - £170,000 a month
- Remote
- Product management
- AI
Head of Engineering (Remote - Work from Anywhere)
Xapo Bank —Remote
- Full-time
- Remote
- Management
- AI
- Leadership
- Annual leave
Quick apply
Business Analyst
CGI —Bridgend
- Full-time
- Data analysis skills
- Software development
- Agile
Quick apply
Staff User Researcher - Mitigation Platform
Wise Australia Investments —London
- £102,000 - £133,000 a year
- Master's degree
- Mentoring
- IT
9d
Line Leader / Packing Team Leader
Butternut Box —Worksop
- Weekend availability
- Organisational skills
- In-person
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Contact Centre Agent
Stellantis Financial Services —Redhill
- From £24,784.50 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
- Work from home
Quick apply
14d

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Customer Service Team Leader

Stellantis Financial Services -
Cardiff

Quick apply

Job details

Permanent | Full-time
£32,000 - £36,000 a year
14 days ago

Benefits

Free parking
Casual dress
Store discount
Company car
Private dental insurance
Company pension
Work from home
Private medical insurance
Employee discount
Paid volunteer time
Bereavement leave
Enhanced paternity leave
Referral programme
On-site parking

Qualifications

Management
Operations management
GCSE
Business processes
Performance management
Communication skills

Full job description

Are you a confident leader with a passion for delivering outstanding customer service and developing high-performing teams?

We’re looking for a Customer Services Team Leader to join our Operations team. In this role, you’ll lead, motivate, and support a team of customer service professionals, ensuring service excellence while driving performance and continuous improvement.

What you’ll be doing

As a Customer Services Team Leader, you will take ownership of a team and be accountable for the following responsibilities:

· Manage and motivate your team members to achieve departmental and organisational goals.

· Monitor performance, conduct regular reviews, and identify development and training needs.

· Act as a point of escalation for complex customer queries, complaints, and feedback.

· Analyse processes and identify opportunities to improve call handling and administration efficiency.

· Lead by example and promote a positive, high-performance team culture.

· Review customer survey feedback and deliver timely, effective resolutions.

· Organise and delegate daily workloads to meet SLAs.

· Support operational continuity, including covering for the Contact Centre Manager when needed.

· Maintain compliance with internal policies and relevant regulatory requirements.

Who we’re looking for

This role is ideal for someone who is people-focused, driven, and thrives in a fast-paced environment. You’ll need:

· Previous experience in a team leader or management role, ideally in a customer service or operations environment (desirable).

· Strong communication and interpersonal skills, with the ability to influence and engage at all levels.

· Experience in performance management, coaching, and developing a team.

· The ability to prioritise, multitask, and manage competing demands effectively.

· A proactive, results-driven mindset with strong problem-solving abilities.

· Confidence in handling escalated customer issues and complaints.

· GCSE-level (or equivalent) Maths and English.

Why join us?

· Take the next step in your leadership career in a dynamic, customer-focused environment.

· Play a key role, shape team performance and deliver exceptional service.

· Gain valuable experience in operations management and process improvement.

· Be part of a collaborative and supportive team with clear progression opportunities.

Ready to apply? If you’re ready to take the next step in your career and thrive in a fast-paced, customer-focused environment, we’d love to hear from you.

People are the driving force of our business; we want to work with the best to continue to be amazing. We have a range of opportunities within this role and the wider business to help you grow. From our Diversity Squad, Women of Stellantis Network, Employee Forum or becoming an Engagement Champion in your department, there is something for everyone to get involved with and help shape our company.

Want more information? You can view the full job description below or contact our Talent Acquisition team ([email protected]) if you have any questions.

If this sounds like the right move for you, apply today!

Pay: £32,000.00-£36,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company car
Company pension
Employee discount
Enhanced paternity leave
Free parking
On-site parking
Paid volunteer time
Private dental insurance
Private medical insurance
Referral programme
Store discount
Work from home

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

squad leader jobs in united kingdom

Customer Service Team Leader

Grounds Maintenance Squad Leader (Full Time)

LCW IT Service Manager

SRE Squad Lead

HNW - Squad Lead - 12 month FTC

Global Product Team Lead Senior Director - Talent Acquisition, Alumni & Career Services

Data Lead - OpenData Europe

Global Product Manager

Data Platform Squad Lead

Data Product Manager - OpenData Europe

Senior Pre-Sales Consultant

Team Leader - Order Fulfilment

Senior User Researcher

Global Offer Manager - Enterprise Operations and Customer Service (Temporary)

Head of Product (Fraud)

Head of Engineering (Remote - Work from Anywhere)

Business Analyst

Staff User Researcher - Mitigation Platform

Line Leader / Packing Team Leader

Contact Centre Agent

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