About BDC Health
BDC Health is a busy, patient-focused chiropractic & massage clinic based Altrincham. We pride ourselves on delivering outstanding care in a warm, professional, and welcoming environment. Our close-knit team is committed to ensuring every patient receives an exceptional experience from the moment they arrive. We are now looking for an enthusiastic and organised Receptionist / Chiropractic Assistant to become an integral part of our team. The team currently consists of four chiroprctic assistants, three chiropractors and one massage therapist.
The Role
The role of the Receptionist / Chiropractic Assistant (CA) is to provide first point of contact between patients and the clinic. The CA is responsible for general reception and office duties, the management of clinician diaries, taking payments and maintaining a clean and tidy clinic. The CA is an integral member of the team with excellent communication and people skills. The role available is a part-time role totalling 15 hours per week.
- The position is required to cover two shifts (Wednesday morning 5.5 hours and Friday 9.5 hours).
- Please include a cover letter.
Responsibilities and Duties
- To welcome patients at reception and be first point of contact
- Make appointments including scheduling and amendments
- Accurate detailed data entry of all patient information
- Take payments for treatments/consultations
- Manage clinic phones and take patient bookings
- Operate clinic software and respond to patient e-mails/messages/questions
- Maintaining appearance and general cleanliness of the clinic including restrooms
- Maintain patient accounts including updating personal and financial information
- Report any office needs or concerns to Director
- Manage and reorder stock levels
- Maintain confidentiality of personal and financial information
- Contribute and participate as part of the broader clinic team
- Support clinical staff in the performance of their duties
- General admin and clerical duties
- Provide holiday cover for other CAs
- Attend meetings and reviews
Personal qualities and behavioural traits
- Have an engaging personality
- Be flexible, hardworking and efficient
- Have excellent personal presentation
- Be dependable
- Be friendly and caring and able to show initiative
- Have good time-management skills
- A good degree of computer literacy and particular confidence with Apple computers
- Have a keen interest in health and wellness
Preferred Additional Responsibilities
The ideal candidate will also be able to support the Director with the following, for which additional overtime hours may be offered:
- Producing clinic statistics and performance reports
- Assisting with payroll duties
- Contributing to and scheduling posts on the clinic's social media channels
These responsibilities are preferred but not essential — full support will be provided.
Pay: £13.50 per hour
Benefits:
- Employee discount
- On-site parking
Work Location: In person
