3rd line support engineer Work, Jobs in Upper Heyford, Oxf (with Salaries)

Level 2 Service Desk Engineer
Advania —Milton Keynes
- £30,000 - £38,000 a year
- Hybrid work
- Azure
- Microsoft Outlook
- Microsoft Office
8d
Technical Support Specialist
VoCoVo —Chipping Norton
- £38,000 - £41,000 a year
- Hybrid work
- Computer networking
- Linux
- Employee assistance programme
- Sick pay
11d
IT Support Engineer - Fixed Term
Astroscale —Didcot
- £30,000 - £50,000 a year
- Hybrid work
- Azure
- Management
- Windows
- Life insurance
- Sick pay
National Technical Support, PMLS, UK
Mindray —Milton Keynes
- Engineering
- English
- Electrical Engineering
10d
Infrastructure & Cloud Operations Engineer - 12 month FTC
Lucy Group Head Office —Oxford
- Azure
- Management
- Computer Science

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Level 2 Service Desk Engineer

Advania -
Milton Keynes

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Job details

£30,000 - £38,000 a year
8 days ago

Qualifications

Sage
Azure
Microsoft Outlook
Sonicwall
Microsoft Office
SQL
Firewall
IT support
Contracts
SharePoint
Active Directory
Intune
ESXi
VPN

Full job description

Service Desk Engineer - 2nd Line - Milton Keynes

Position Overview:
We are looking for a Service Desk Engineer to join us in Milton Keynes. This is a great role for someone who is confident operating at 2nd line level, who wants to have the opportunity to develop into a 3rd line position (and beyond!)

On top of a varied client base, we offer a structured and clear progression pathway supported by learning and exam support in skill areas such as Microsoft or VMWare. Whether through self-paced online courses or provider-led training sessions, we ensure that all employees have access to valuable learning and progression opportunities.

Salary & Benefits

The budgeted salary for this role is between £30,000 - £38,000 pear year depending on experience, plus our benefits.

Hybrid working

We recognise the benefits that remote and flexible working brings.

We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.

Responsibilities:

This is a diverse technical support position where you will be empowered to provide technical support to a wide range of clients. Some of your day-to-day activities will include:

Providing software, hardware and network support to multiple customers
Performing diagnoses and guide users through step-by-step solutions
Working with both technical and non-technical audiences on reaching swift and effective solutions
Facilitating one-to-one end user training, as required
Ensuring technical documentation is maintained
Escalating technical issues to 3rd line level, as required
Striving to maintain high levels of customer satisfaction and support

Qualifications & Experience:

The right candidate for this role will have:

Professional experience of operating at 2nd line IT support level
Experience of supporting SME organisations in an IT support capacity, ideally in a managed services setting
Familiarity with working in in SLA-driven environment to meet customer and contract expectations

The technical skills areas relevant for this role includes:

Microsoft Office and 365 (inclusive of Azure, Intune, SharePoint)
Exchange technologies (Outlook)
Active Directory
Firewalls, Router & VPN technologies (Sonicwall)
Server infrastructure experience
Hypervisor experience (inclusive of ESXi and HyperV)

Experience of Sage X3, OneDrive, or Databases (SQL) is desirable but is not essential to apply.

About Us:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

#LI-Hybrid

Apply Now

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3rd line support engineer jobs in upper heyford, oxf

Level 2 Service Desk Engineer

Technical Support Specialist

IT Support Engineer - Fixed Term

National Technical Support, PMLS, UK

Infrastructure & Cloud Operations Engineer - 12 month FTC

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