1st line support engineer Work, Jobs in Upper Meon Valley, Ham (with Salaries)

1st Line Engineer - Yateley
Arc —Yateley
- Azure
- Customer service
- Windows
1st Line Engineer
Onecom —Fareham
- £25,000 - £27,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
Quick apply
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick apply
Service Delivery Engineer
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £32,073 - £39,043 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
2d
Mainframe Data Center Engineer
Visa Europe Limited —Basingstoke
- Computer networking

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1st Line Support Engineer
ActiveIT —Storrington
This job will predominantly be office based but will require trips to client sites on a regular basis, therefore a car owner and full uk driving licence is…
£24,420 - £29,000 a year
Quick apply
7d
1st Line Engineer - Yateley
Arc —Yateley
As a 1st Line Helpdesk Engineer at Arc, you will be the first point of contact for all IT-related queries and issues, playing a crucial role in ensuring the…

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1st line support engineer jobs near upper meon valley, ham

1st Line Engineer - Yateley

Arc -
Yateley

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Job details

Qualifications

Azure
Operating systems
Customer service
Windows
Microsoft Office
DHCP
DNS
SharePoint

Full job description

About Arc:
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.

Role Overview:

As a 1st Line Helpdesk Engineer at Arc, you will be the first point of contact for all IT-related queries and issues, playing a crucial role in ensuring the smooth and efficient operation of our internal systems and supporting our users. You'll be providing essential technical assistance and problem-solving with a strong focus on customer satisfaction.

Key Responsibilities and Duties:

Deliver remote 1st line IT support to our contracted clients via phone and email.

Assist in maintaining and updating our IT documentation database.

Diagnose issues and guide users through resolution steps or escalate to the appropriate team when required.

Support and assist the customer services team when necessary on logging tickets

Required Skills & Attributes:

Strong problem-solving skills.

Familiarity with Windows desktop and server operating systems

Basic understanding of Networking (IP addressing, DHCP, DNS).

Experience with Office 365, Azure, SharePoint, OneDrive.

Knowledge of Anti-virus software (e.g., Sophos).

Familiarity with mail filtering solutions (e.g., Mimecast).

Ability to stay flexible, adaptable, and calm under pressure.

Eagerness to learn and develop new skills.

Dependable, trustworthy, and honest.

Well-presented with strong interpersonal skills, and a team player.

Customer-focused with a friendly and professional demeanor.

What We Offer:

A dynamic and supportive working environment.
Opportunities for career progression within the company.
Ongoing training and professional development.
Competitive salary

Key Points:

Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.

Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.

Apply Now

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1st line support engineer jobs in upper meon valley, ham

1st Line Engineer - Yateley

1st Line Engineer

1st/2nd Line IT Support Engineer - Farnborough

Service Delivery Engineer

Mainframe Data Center Engineer

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