Technology management occupations Work, Jobs in Upper Slaughter, Gls (with Salaries)

Helpdesk Manager (Telecoms)
Iceblue Global —Swindon
- £38,000 - £42,000 a year
- Weekend availability
- Management
- Customer service
- Computer networking
- Free parking
Quick apply
9d
Project Delivery Lead - NatSec
CloudSecure Ltd —Cheltenham
- £50,000 - £76,000 a year
- Full-time
- Project management
- Organisational skills
- Software development
- Annual leave
Quick apply
9d
Project Manager
Archangel Lightworks —Oxford
- Full-time
- Project management
- Agile
- Annual leave
- Work from home
Quick apply
Service Delivery Manager
Commercial —Cheltenham
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- IT
- Leadership
- Work from home
- Employee assistance programme
Quick apply
Head of Business Systems
Helping Hands —Alcester
- £70,000 - £75,000 a year
Quick apply
6d
IT Support Manager
DCS Group (UK) Ltd —Banbury
- Azure
- SQL
- IT
Quick apply
Delivery Manager (Agile Software Engineering)
Ecotricity —Stroud
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Software development
- Free parking
- Store discount
Quick apply
10d
Product Owner
System C —Oxford
- Full-time
Product Manager
System C —Oxford
- Full-time
- Mentoring
IT Project Manager
University of Oxford —Oxford
- £39,424 - £51,983 a year
- Annual leave
9d
Senior IT Service Desk Engineer
Webexpenses —Witney
- Full-time
- Travel
- Leadership
Quick apply
Project Manager
Oxford Technical Solutions Ltd —Bicester
- Full-time
- Hybrid work
- Project management
- Agile
- Communication skills
Quick apply
Scrum Master
Leonardo UK Ltd —Gloucester
- £44,171 - £61,950 a year
- Full-time
- Hybrid work
- DevOps
- Software development
- Agile
- Employee discount
- Flexible schedule
Scrum Master
St. James's Place —Cirencester
- Management
- Agile
- IT
- Annual leave
4d
IT Service Manager
NFU Mutual —Stratford-upon-Avon
- Up to £60,000 a year
- Full-time
- Hybrid work
- IT
- Financial services
- Annual leave
- Employee discount
4d
Head of IT
Fluid Water Group —Gloucester
- Full-time
- Analysis skills
- Computer networking
- Contracts
Quick apply
13d
Assistant Consultant Project Manager
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- In-person
Feature Owner
Jaguar Land Rover —Gaydon
- £50,000 - £60,000 a year
- Continuous improvement
- Communication skills
2d
Cloud Operations Manager
Finova —Cheltenham
- Hybrid work
- Azure
- Management
- AWS
- Annual leave
- Employee assistance programme
9d
Programme Manager
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- In-person
- Communication skills

I want to receive the latest job alerts for technology management occupations in upper slaughter, gls

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technology management occupations jobs near upper slaughter, gls

Helpdesk Manager (Telecoms)

Iceblue Global
Swindon

Quick apply

Job details

Full-time
£38,000 - £42,000 a year
9 days ago

Benefits

Free parking
Private medical insurance

Qualifications

Management
Incident management
Customer service
Computer networking
Telecommunication
Leadership
Communication skills
Help desk

Full job description

Job Overview
We’re looking for an experienced and driven Manager, Customer Service to lead our front-line support function and ensure a consistently high-quality customer experience across our global telecom operations.

This is a fast-paced, operational leadership role where you will manage a team of Helpdesk Technicians, oversee day-to-day service delivery, and ensure tickets and incidents are handled efficiently, professionally, and in line with SLAs.

You will play a key role in improving customer satisfaction, driving operational excellence, and supporting the growth of Iceblue’s 24/7 support capability.

Accountabilities:

Team Leadership & Management

Lead, coach, and develop a team of Helpdesk Technicians
Manage rota planning for a 24/7 support function (days, evenings, nights, weekends)
Set clear expectations and performance standards aligned to SLAs and KPIs
Conduct regular 1:1s, performance reviews, and coaching sessions
Foster a collaborative, high-performing team culture

Service Delivery & Operations

Oversee the end-to-end management of customer tickets and incidents
Ensure effective triage, prioritisation, and escalation of issues
Monitor workload distribution and ensure timely resolution of tickets
Act as the first point of escalation point for complex or high-priority incidents
Support major incident management and customer communications

Customer Experience

Ensure clear, timely, and professional customer communication at all times
Drive continuous improvement in customer satisfaction and response times
Review customer feedback and implement improvements
Maintain a strong customer-first culture within the team

Performance & Continuous Improvement

Track and report on SLA performance, ticket volumes, and team productivity
Identify trends, recurring issues, and opportunities for process improvement
Ensure accurate ticket management, documentation, and data quality
Work closely with Service Delivery and Technical teams to improve workflows

Stakeholder & Cross-Team Collaboration

Collaborate with Service Delivery, Engineering, and Order Desk teams
Ensure smooth handovers and alignment across operational functions
Support internal reporting and contribute to operational strategy

What we’re looking for

Proven experience in a customer service or helpdesk leadership role
Experience in telecoms and networking
People management and coaching capability
Experience working in an SLA-driven support environment
Excellent communication and stakeholder management skills
High attention to detail and strong organisational ability
Confidence managing escalations and customer-critical issues

Shift Pattern

24/7 operational responsibility
Team operates on a rota basis including days, evenings, nights, and weekends
Flexibility required to support business needs and escalations

Pay: £38,000.00-£42,000.00 per year

Benefits:

Free parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

technology management occupations jobs in upper slaughter, gls

Helpdesk Manager (Telecoms)

Project Delivery Lead - NatSec

Project Manager

Service Delivery Manager

Head of Business Systems

IT Support Manager

Delivery Manager (Agile Software Engineering)

Product Owner

Product Manager

IT Project Manager

Senior IT Service Desk Engineer

Project Manager

Scrum Master

Scrum Master

IT Service Manager

Head of IT

Assistant Consultant Project Manager

Feature Owner

Cloud Operations Manager

Programme Manager

I want to receive the latest job alerts for technology management occupations in upper slaughter, gls

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected