Customer service supervisor Work, Jobs in Uppingham, Lec (with Salaries)

Senior Weekend Supervisor
Hotpoint UK Appliances Ltd —Peterborough
- From £30,000 a year
- Weekend availability
- Human resources
- Computer skills
- In-person
- Free parking
- Store discount
Quick apply
20h
Supervisor
Frasers —Peterborough
- £31,450 a year
- Full-time
- Supervising experience
- Training & development
- Retail management
- Employee discount
Quick apply
12d
Senior Complaints Operations Leader
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
8d
Customer Service Supervisor
B&M Retail —Stamford
- £12.89 an hour
- Part-time
- Customer service
- Supervising experience
- Maths
- Employee discount
Contact Centre Leader - Complaints
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Marquee Team Leader
A E Hire —Northampton
- From £35,000 a year
- Weekend availability
- Organisational skills
- In-person
- Communication skills
Quick apply
5d
Assistant Store Manager (Full-Time)
Pandora Jewelry —Corby
- £25,000 - £37,200 a year
- Full-time
- Customer service
- Organisational skills
- Training & development
- Employee discount
7d
Supervisor
Lush —Peterborough
- £14.45 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d
Supervisor
Flannels —Rushden
- £31,450 a year
- Full-time
- Supervising experience
- Training & development
- Retail management
- Employee discount
Quick apply
Team Leader
Card Factory —Wigston Magna
- £13 an hour
- Customer service
- Leadership
4d
Retail Supervisor
Dunelm —Kettering
- £14.76 an hour
- Customer service
- Merchandising
- Mentoring
Front Office Supervisor
Marriott Leicester —Leicester
- £13.95 an hour
- Full-time
- Hotel
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Team Leader
Paddy Power —Leicester
- From £13.25 an hour
- Part-time
- Employee discount
- Sick pay
8d
Team Leader
Mountain Warehouse —Rushden
- £13.32 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
10d
Retail Supervisor
Toolstation —Leicester
- £13.76 an hour
- Full-time
- Customer service
- Employee discount
7d
First Class Dining & Hospitality Supervisor
Great Central Railway —Loughborough
- £25,420.00 - £37,572.57 a year
- Full-time
- Hospitality
- Management
- Inventory control
Quick apply
Assistant Store Manager (Grantham store)
Tapi —Grantham
- Full-time
- Sales
- Continuous improvement
- Retail management
- Employee assistance programme
- Employee discount
13d
Assistant Store Manager
Machine Mart —Leicester
- Customer service
- Computer literacy
- Supervising experience
- Employee discount
7d
Supervisor
Starbucks —Market Harborough
- £13.64 an hour
- Part-time
- Continuous improvement
- In-person
- Store discount
- Employee discount
Quick apply
6d
Starbucks Shift Supervisor
EG Group —Kettering
- £13.55 an hour
- 8 hour shift
- Hospitality
- Inventory control
- Customer service
- Employee assistance programme
- Employee discount

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Senior Weekend Supervisor

Hotpoint UK Appliances Ltd
Peterborough

Quick apply

Job details

Permanent | Full-time
From £30,000 a year
20 hours ago

Benefits

Free parking
Store discount
Health & wellbeing programme
Company pension
Company events
Employee discount
On-site parking

Qualifications

EHS
Report generation
Human resources experience (1–3 years)
Internal department liaison
Microsoft Office Suite
Performance management
Human resources
Employee performance appraisals
Computer skills
Management reporting
Training & development
Team motivation leadership
Communication skills

Full job description

Permanent Position (Fri, Sat, Sun, Mon) weekday’s flexible

Manager: Contact Centre Business Manager, also with direct accountability to the Contact Centre Sales and Service Managers.

Function: Consumer Service

Department: Contact Centre

Beko Europe is UK market leader for kitchen appliances with brands including Hotpoint, Indesit and Whirlpool where on average they have a product in every UK home. It is also a popular career choice and in 2021 the company was awarded the title of ‘Top Employer’ by the Top Employer Institute for the fourth consecutive year. The company currently employs around 1,000 staff at its UK headquarters in Peterborough across a variety of roles.

Are you a problem-solver and team player, with ambition and a skill for leading and bringing a team together? Then this could be the role for you!

In this role as Senior Weekend Supervisor, you will learn about and interact with other business areas, helping to grow your skills AND your exposure in the Company.

This role will have an abnormal working pattern with specific compensation to reflect this. Please reach out to the hiring manager for more details.

Key Activities

Responsible for Contact Centre advisors.
Delivery of team service level agreements, sales targets, quality and productivity targets.
Ensure targets are monitored, collated and fed back to the team regularly.
Monitor break and lunch periods assigned for agents to ensure compliance with daily schedules.
Analyse and monitor advisor performance management information.
Liaise with the workforce planning team to maximise team effectiveness and manage call queues.
To prepare reports as requested, providing daily, weekly and monthly performance reports for management identifying areas where there are problems and working with key managers/team supervisors from relevant departments to find solutions.
To support the advisors to ensure that IT and telecommunications systems are utilised to their potential and that all advisors can utilise these to maximum effect, ensuring any defects or malfunctions of equipment are reported immediately.
Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience and sales compliance in every call.
Make suggestions and where necessary make decisions on any matters, relating to improving revenue generation and customer satisfaction.
People management, including all HR related issues, as well as staff development e.g. return to work, absence, disciplinary.
To provide support and motivation, setting targets, incentives, development plans and objectives in-line with the visions and values of the company.
Responsibility for development, appraisals, performance management, attendance and retention of advisors.
Provide flexible management cover across the contact centres opening times and opening hours where necessary.
As and when required, undertake other duties, as requested, within the Contact Centre.
Ensure compliance with company EHS and GDPR.
Ensuring the Genesys data table is amended in accordance with business requirements to accommodate service level agreements and targets.

Knowledge & Skills

Knowledge of Contact Centre management and its key functions.
Understanding of key service functions and internal relations.
Knowledge of Contact Centre systems and processes.
HR Process and procedure knowledge.
Good operational and commercial knowledge.
Ability to demonstrate strong people management skills.
Ability to drive and achieve results through people.
Sound computer skills including advanced knowledge of MS Office.
Strong team player and role model, with a friendly and positive attitude.
Excellent listening and communication skills.
Problem-solver with the ability to make quick decisions.
Enthusiastic, self-motivated, positive and resilient.
Knowledge of Genesys processes and procedures would be beneficial but is not a requirement as training will be provided.
Knowledge of Salesforce processes and procedures would be beneficial but is not a requirement as training will be provided.

KPIs

Sales targets: Service Level: Abandon Rates
Productivity: Adherence, Variances, Absence

How To Apply

If you are interested in this role and would like to apply, please send your CV and a cover letter to Carina Hassell, [email protected]

Please reach out to Carina for an informal chat if you would like more information and to discuss the role further, without any obligation.

Pay: From £30,000.00 per year

Benefits:

Company events
Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Store discount

Work Location: In person

Quick apply

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customer service supervisor jobs in uppingham, lec

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