Head coach Work, Jobs in Upton, Msy (with Salaries)

Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
1d
Head of Control, Support & Quality
Iberdrola Group —Birkenhead
- Up to £103,000 a year
- Full-time
- Customer service
- Leadership
- Annual leave
- Employee discount
5d
Club Head Coach - Wirral
Nile Wilson Gymnastics —Wirral
- £16 an hour
- Full-time
- Customer service
- Administrative experience
- Preschool
Football Coach
PS Sports —Formby
- £15 - £40 an hour
- Part-time
- First Aid Certification
- In-person
- Communication skills
Quick apply
20h
Lead Delivery Manager - DCX
The Very Group —Liverpool
- Full-time
- Hybrid work
- Agile
- Leadership
- Employee discount
Quick apply
2d
Team Manager (Speciality)
Weightmans —Liverpool
- Full-time
- Team management
- Leadership
- Communication skills
Service Delivery Manager
The Riverside Group —Liverpool
- £43,460 - £48,024 a year
- Full-time
- Oracle
- Microsoft Office
- Human resources
7d
Head of HR Strategic Partnering, Grade 7 , Perm, Liverpool, Newport
Charity Commission —Bootle
- £57,245 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Human resources
- Annual leave
- Employee discount
2d
General Manager - Liverpool Area
Pret A Manger —Liverpool
- From £36,400 a year
- Hospitality
- Leadership
- Communication skills
- Annual leave
- Employee discount
Implementation & Training Lead
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Management
- Laboratory experience
- Computer networking
- Employee assistance programme
Quick apply
Team Leader
KFC Rockferry - St Pauls Road —Birkenhead
- Full-time
- Restaurant
- Employee discount
Head of Customer Experience
Imagine That! Wigan —Wigan
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
6d
Sports Coach
AKS Lytham —Lytham St. Annes
- £24,560 - £27,030 a year
- Full-time
- School
- Employee discount
2d
Assistant Director of Nursing/AHPs
Liverpool Heart & Chest Hospital NHS Foundation Trust —Liverpool
- £66,582 - £77,368 a year
- Full-time
- Organisational skills
- Leadership
8d
Team Leader
KFC Liscard - Wallasey Road —Wallasey
- Up to £14 an hour
- Full-time
- Restaurant
- Employee discount
4d
People Business Partner
Optima Health —Warrington
- Up to £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid training
- Annual leave
13h
Community Sport & Health Officer Level 3 (Education) Apprentice
Liverpool Football Club —Anfield
- Weekend availability
- Travel
- Mentoring
- Classroom experience
- Employee assistance programme
- Employee discount
1d
Apprenticeship Industry Trainer (Sustainability)
Access Creative College —Liverpool
- £110 - £150 a day
- Full-time
- English
- Annual leave
- Employee assistance programme
Quick apply
8d
Gymnastics Coach - Nile Wilson Gymnastics Wirral
Nile Wilson Gymnastics —Wirral
- Up to £13.20 an hour
- Part-time
- Preschool
Team Leader
KFC Queensferry - Station Road —Deeside
- Full-time
- Restaurant
- Employee discount

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head coach jobs near upton, msy

Senior Customer Service Manager

TeamGround Global Solutions Ltd
Liverpool

Quick apply

Job details

Permanent | Full-time
£47,125.88 - £65,542.21 a year
1 day ago

Benefits

Health & wellbeing programme
Employee mentoring programme
Flexitime
Company pension
Free fitness classes

Qualifications

Management
Customer service
English
Supervising experience
Leadership
Communication skills

Full job description

About the Role:
Liverpool is a city built on connection, communication, and strong service culture—and at TeamGround Global Solutions Ltd, we bring that same energy into customer experience operations. We support fast-growing businesses by delivering structured, high-quality customer service solutions that feel personal, responsive, and reliable. We believe customer service is not just a support function—it is a core driver of business success.

We are looking for a Senior Customer Service Manager who can take full ownership of our customer operations function in Liverpool. This is not a routine management role—you will define service standards, lead performance strategy, and shape how our teams deliver exceptional customer experiences. You will act as the bridge between leadership, frontline teams, and customers, ensuring every interaction meets a high standard of quality and efficiency.

Why Work With Us?

The Environment:
We operate in a modern, professional workspace in Liverpool’s business district, designed for collaboration, focus, and performance. We value structure, clarity, and a supportive working culture where leaders are empowered to make real decisions.

Leadership Ownership:
You will have full responsibility for customer service performance and team leadership from day one. We trust senior managers to lead, not just supervise.

Operational Excellence Focus:
We care about doing things properly. You will have the tools and autonomy to build processes, improve KPIs, and shape customer experience strategy.

Growth Opportunity:
This role is designed for progression. Successful candidates can move into Head of Operations or Director-level positions as the company expands.

Key Responsibilities:

Customer Operations Leadership:
Oversee all customer service activity, ensuring consistent quality, efficiency, and professionalism across the team.

Performance & KPI Management:
Track, analyse, and improve key performance indicators such as response time, resolution rate, and customer satisfaction.

Team Leadership & Development:
Lead, coach, and support customer service staff. Conduct performance reviews and build a strong, accountable team culture.

Process Improvement:
Identify inefficiencies in workflows and implement scalable improvements to enhance service delivery.

Escalation Management:
Act as the final point of escalation for complex customer issues, ensuring timely and effective resolution.

Stakeholder Communication:
Work closely with internal teams and leadership to align customer service operations with business goals.

What We Are Looking For:

Experience:
5+ years in customer service, contact centre, or customer operations roles, including at least 2+ years in a senior or managerial position.

Leadership Ability:
Proven experience managing teams, improving performance, and driving accountability in a structured environment.

Operational Mindset:
Strong understanding of KPIs, service delivery frameworks, and process optimisation.

Communication Skills:
Clear, confident communicator who can handle escalations and present performance insights to leadership.

Problem-Solving Approach:
Ability to remain calm under pressure and make practical, data-informed decisions.

Mindset:
You are structured, proactive, and focused on building systems that scale—not just managing day-to-day tasks.

Pay: £47,125.88-£65,542.21 per year

Benefits:

Company pension
Employee mentoring programme
Flexitime
Free fitness classes
Health & wellbeing programme

Work Location: Hybrid remote in Liverpool L3

Quick apply

Refine Your Search

head coach jobs in upton, msy

Senior Customer Service Manager

Head of Control, Support & Quality

Club Head Coach - Wirral

Football Coach

Lead Delivery Manager - DCX

Team Manager (Speciality)

Service Delivery Manager

Head of HR Strategic Partnering, Grade 7 , Perm, Liverpool, Newport

General Manager - Liverpool Area

Implementation & Training Lead

Team Leader

Head of Customer Experience

Sports Coach

Assistant Director of Nursing/AHPs

Team Leader

People Business Partner

Community Sport & Health Officer Level 3 (Education) Apprentice

Apprenticeship Industry Trainer (Sustainability)

Gymnastics Coach - Nile Wilson Gymnastics Wirral

Team Leader

I want to receive the latest job alerts for head coach in upton, msy

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