It Work, Jobs in Urmston, Gtm (with Salaries)

Technical Support Advisor 2nd Line Telco
Focus Group —Manchester
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
IT Support Analyst
Leetwolf Digital Technology and Commerce —Manchester
- £2,400 - £2,900 a month
- Full-time
- Microsoft Outlook
- SharePoint
- In-person
- Free parking
- Sick pay
Quick apply
5d
Helpdesk Operator
Sodexo —Salford
- £12.71 an hour
- Microsoft Word
- Computer literacy
- Continuous improvement
Quick apply
8d
IT Helpdesk Assistant
Ticopti —Trafford
- £28,000 a year
- Full-time
- In-person
- Communication skills
Quick apply
9d
IT Technician
PIXEL SPHERE LTD —Stockport
- £35,420.00 - £46,727.49 a year
- Full-time
- Windows
- Analysis skills
- Linux
- Sick pay
Quick apply
13d
IT Infrastructure & Support Technician
Clarion Security Systems Ltd —Manchester
- £32,000 - £38,000 a year
- Full-time
- Social media management
- SharePoint
- In-person
Quick apply
7d
Systems Analyst
Kingsland Drinks —Manchester
- Up to £28,000 a year
- Full-time
- Hybrid work
- Free parking
- Store discount
Quick apply
IT Technician
The Barlow RC High School —Manchester
- £29,064 - £32,061 a year
- Full-time
- Communication skills
- School
- Free parking
- Health & wellbeing programme
Quick apply
10d
IT Technician
Trafford Council —Trafford
- £25,989 - £28,142 a year
- Monday to Friday
- School
IT Technician
Salford City College —Eccles
- £24,770 - £27,231 a year
- Full-time
- Customer service
- Free parking
- Annual leave
3d
HR Systems, Payroll & Data Administrator
M+A Matting UK —Manchester
- Overtime
- Sick pay
Quick apply
14d
IT Support Engineer
Chapel-en-le-Frith High School —Chapel en le Frith
- £32,347 - £34,317 a year
- Full-time
- Budgeting
- In-person
- School
- Sick pay
Quick apply
7d
Technical Support Advisor (Night Shift)
Johnson Controls —Manchester
- Full-time
- Communication skills
- Free parking
- Paid training
Technical Support Advisor
Johnson Controls —Manchester
- Weekend availability
- Communication skills
- Free parking
- Annual leave
Customer Service Representative (Ship It Appliances Ltd.)
For Everyone Group —Salford
- £26,000 a year
- Overtime
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
IT Infrastructure Operations Manager
Haier Europe —Birchwood
- Full-time
- Hybrid work
- Travel
- Leadership
- Employee assistance programme
- Employee discount
11d
IT Support Officer - Medical School
University of Greater Manchester —Bolton
- £29,588 - £34,610 a year
- Full-time
- School
IT Project Manager
UKSE Group —Manchester
- £500 - £700 a day
- Agile
Quick apply
14d
Senior IT Support Technician
KeolisAmey Metrolink —Manchester
- £42,898 a year
- Full-time
- Azure
- Communication skills
- Employee assistance programme
- Employee discount
7d
IT Support Engineer
Partner One Capital —Manchester
- Maintenance
- English
- Communication skills
Quick apply
7d

I want to receive the latest job alerts for it in urmston, gtm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Technical Support Advisor 2nd Line Telco

Focus Group -
Manchester

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Work from home

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
IT service management
Ticket management
Case record updates
Ticket management systems
Technical support incident logging
Telecommunication
Customer support
Customer interaction
Help desk

Full job description

We’re Hiring – Technical Support Advisor 2nd Line Telco

Salary – up to £30,000 (DOE)

Location – Based out of either Shoreham, Exeter or Manchester

Hybrid working- 3 days in the office 2 wfh

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,4000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

Working as a Technical Support Advisor 2nd Line Telco, you'll provide a first-class service to Focus Group customers through handling of 2nd line service queries as part of our Product Services team. You'll provide advanced technical support and issue resolution.

Key Responsibilities:

Responsible for cases functionally escalated from 1st line, ensuring these are assigned and progressed in priority order.
Be available for overflow calls from the 1st line team and as a minimum, to meet any agreed personal call targets.
To diagnose, log, action and follow through to resolution cases, including escalations whilst keeping the customer informed of progress.
Be able to identify when a case cannot be fixed remotely and route straight into Field Allocation for a site visit.
Troubleshoot hardware and software problems.
Configure applications and systems.
Ensure cases are kept up to date, ensuring any outstanding cases are managed in line with agreed demarcations.
Report issues to suppliers, chasing and doing all that is possible to ensure cases are resolved in a timely manner and that the customer is kept informed.
Cases are managed in line with agreed SLAs and are functionally escalated to 3rd line, with sufficient SLA remaining.

Skills & Experience:

Experience in a customer facing technical support role, supporting telecoms or connectivity.
Accreditations in cloud-based phone solutions including Horizon, LG, Wildix, EvolveIP.
Good understanding of on-pre phone systems including a basic knowledge of configuration.
Skilled in using technical expertise to solve customer issues. Able to effectively gather relevant information and communicate technical resolutions and updates to customers.
Experience of utilising ITIL methodology, regarding incident, change and request management.
Solid understanding of ITSM/CSM Case (ticket) management systems.
Able to assess when it’s appropriate to escalate an issue to 3rd line in order to ensure a good customer experience.

Benefits

Don't worry if you don't meet every requirement-your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Ready to make a real impact? Apply now!

(IND1)

Quick apply

Refine Your Search

it jobs in urmston, gtm

Technical Support Advisor 2nd Line Telco

IT Support Analyst

Helpdesk Operator

IT Helpdesk Assistant

IT Technician

IT Infrastructure & Support Technician

Systems Analyst

IT Technician

IT Technician

IT Technician

HR Systems, Payroll & Data Administrator

IT Support Engineer

Technical Support Advisor (Night Shift)

Technical Support Advisor

Customer Service Representative (Ship It Appliances Ltd.)

IT Infrastructure Operations Manager

IT Support Officer - Medical School

IT Project Manager

Senior IT Support Technician

IT Support Engineer

I want to receive the latest job alerts for it in urmston, gtm

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected