Help desk analyst Work, Jobs in Uxbridge, Gtl (with Salaries)

Support Analyst
Elexon —London
- £45,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
8d
Support Analyst
Palantir —London
- Weekend availability
- Remote
Quick apply
End User Support Analyst
Element Materials Technology —London
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
IT Service Desk Analyst
Hampshire Trust Bank —London
- Full-time
- Writing skills
- Travel
- Computer skills
- Annual leave
Quick apply
11d
Data Analyst Platformer (entry level)
Havas Group —London
- Full-time
- Hybrid work
- Presentation skills
- Budgeting
- AI
- Employee assistance programme
1d
Service Desk Analyst
Embrace IT Services Limited —Fleet
- From £25,420 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
1st Line Support
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- AI
- Communication skills
- Employee discount
Quick apply
14d
Associate Data Analyst
CDP Global —London
- £27,265 - £34,082 a year
- Hybrid work
- English
- Product management
- Agile
- Employee assistance programme
End User Computing Analyst
JATO —Uxbridge
- Rotating shift
- SharePoint
- In-person
- Communication skills
Success Operations Associate
Tabeo —London
- Remote
- Communication skills
- Annual leave
4h
Apprentice IT Service Desk Analyst
CWA —London
- Full-time
- Organisational skills
- Communication skills
- Annual leave
6d
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Mentoring
- Organisational skills
- Training & development
End User Computing Analyst
JATO Dynamics —Uxbridge
- Rotating shift
- SharePoint
- In-person
- Communication skills
Service Desk Analyst
Synapri —London
- DevOps
- Continuous improvement
- Agile
Technology Service Desk Analyst
Mountain Warehouse —London
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
Quick apply
1d
Service Desk Analyst (1st line) - Onsite
Wanstor —London
- Full-time
- In-person
- Communication skills
- Annual leave
Quick apply
12d
Data Selections Analyst
WWF —Woking
- £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Data analysis skills
- Analysis skills
- Annual leave
6d
Collections Specialist
Tabeo —London
- Weekend availability
- Remote
- Continuous improvement
- Communication skills
- Negotiation
- Annual leave
EMRS Settlement Analyst
Elexon —London
- £35,400 a year
- Hybrid work
- Organisational skills
- Communication skills
4d
Systems Support Analyst
Walkers Global —London
- Weekend availability
- Maintenance
- Microsoft Office
- Bachelor's degree

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Support Analyst

Elexon -
London

Apply Now

Job details

£45,000 a year
8 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Technical troubleshooting
Stakeholder liaison
Incident queue management
IT service management
Ticket management
User account management
Continuous improvement
Technical support incident logging
Technical writing
IT incident logging
Root cause analysis
Communication skills
Help desk

Full job description

We’re looking for a Support Analyst to join the Technology function at Elexon on a permanent basis.

In this role, you’ll provide first- and second-line support across Elexon’s systems and services, ensuring incidents, requests, and issues are managed efficiently and in line with service expectations. You’ll play a key role in maintaining service stability, user satisfaction, and operational performance, working closely with internal teams, suppliers, and stakeholders.

This is a great opportunity to work in a fast-paced, technology-driven environment, supporting critical services that underpin the GB electricity market.

What you’ll do:

Provide 1st and 2nd line support, managing incidents, service requests, and user queries
Log, prioritise, and resolve issues in line with SLAs and service management processes
Perform incident, problem, and request management, escalating where required
Work with technical teams and suppliers to troubleshoot and resolve system issues
Maintain and update knowledge base articles and support documentation
Monitor systems and services to ensure availability and performance standards are met
Support user onboarding, access management, and system configuration tasks
Contribute to root cause analysis and continuous improvement activities
Assist with release support, testing, and change activities where required
Provide clear communication to users and stakeholders on issue status and resolution

What you’ll bring:

Experience in a Support Analyst, Service Desk, or IT Support role
Understanding of IT service management principles (ITIL)
Experience managing incidents, service requests, and user support queries
Strong problem-solving skills and ability to troubleshoot technical issues
Good communication skills, with the ability to support both technical and non-technical users
Ability to prioritise workload and manage multiple tasks in a fast-paced environment
Experience working with ITSM tools (e.g. ServiceNow, Jira, or similar)
Basic understanding of IT systems, applications, and infrastructure
Experience in regulated environments or utilities sector (desirable)

What’s in it for you:

Salary - £45,000
Excellent benefits including bonus, private medical insurance and generous pension scheme
The opportunity to work within a thriving organisation which can support your growth and development
We operate a hybrid working approach with 2 days in our London office

Our culture

We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!

At Elexon, we want to:

Provide true equality of opportunity
Attract and retain diverse talent
Listen to all voices
Be representative of the communities we work in
Be a role model for Diversity and Inclusion in the industry

Elexon together, embracing differences, listening to all voices

Ready to make an impact? Join us and help shape the future of energy services.

Apply Now

Refine Your Search

help desk analyst jobs in uxbridge, gtl

Support Analyst

Support Analyst

End User Support Analyst

IT Service Desk Analyst

Data Analyst Platformer (entry level)

Service Desk Analyst

1st Line Support

Associate Data Analyst

End User Computing Analyst

Success Operations Associate

Apprentice IT Service Desk Analyst

Application Support Analyst

End User Computing Analyst

Service Desk Analyst

Technology Service Desk Analyst

Service Desk Analyst (1st line) - Onsite

Data Selections Analyst

Collections Specialist

EMRS Settlement Analyst

Systems Support Analyst

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