Overview:
Overview
This role Based the Midlands. The position primarily supports customers across The Midland and North UK, with occasional travel to other regions within the UK as required. Overnight stays will be necessary depending on customer location and workload.
Role Overview
Are you a customer-focused and analytical problem solver with a passion for improving lives through innovative technology? Do you have strong technical and communication skills, with a track record of delivering excellent customer support?
If so, a Field Service Engineer role at Bio-Rad could be your next opportunity.
As a Field Service Engineer, your primary responsibility is to ensure customer instruments are installed, maintained, and repaired to the highest standard. You will deliver responsive and effective technical support, ensuring minimal downtime and maximum customer satisfaction.
The role includes installation, service, maintenance, and repair of company products at customer sites and within service centres. With experience, you will also deliver customer training. You will be responsible for accurate documentation, timely escalation to second-line technical support when required, and ensuring customers are fully supported in maintaining optimal system performance.
You will work as part of a collaborative and high-performing team, including Service Administration and Technical Support functions.
How You’ll Make an Impact
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Deliver high-quality technical service and support to customers across England
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Diagnose and resolve faults using strong technical fundamentals and a methodical approach
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Ensure high instrument uptime and customer satisfaction through effective troubleshooting and maintenance
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Communicate clearly and professionally with customers and internal teams
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Manage your workload effectively, including travel planning and prioritisation of service activities
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Demonstrate adaptability and resilience when working under pressure
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Continuously develop technical knowledge and understanding of Bio-Rad technologies
What You Bring
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HNC/HND, Diploma, or equivalent in Electronic Engineering (or related discipline)
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Experience in a customer-facing technical role (diagnostics or laboratory environment desirable)
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Strong problem-solving skills with a structured and analytical approach
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Excellent communication and interpersonal skills
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Good time management and the ability to work independently in a field-based role
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Solid IT skills, including familiarity with PC-based systems and Microsoft Office
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Strong written and verbal English, with the ability to understand technical documentation, training materials, and service manuals
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Full UK driving licence and willingness to travel extensively within the UK, including overnight stays.
Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.
Benefits: Bio-Rad's biggest asset is its people, and the reason our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle.
We’re proud to offer a variety of options, including pension matched up to 8%, private health & dental insurance with Bupa, life insurance & income protection, 25 days holiday plus an extra day off on your birthday, work from home 2 days per week ( after training), cycle to work scheme, free on-site parking, employee discounts at many retailers & gyms, employee referral scheme, & employee assistance programme (24/7 online GP, mental health support, & virtual wellbeing program).
EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.
Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.
