Digital inclusion manager Work, Jobs in Vauxhall, Gtl (with Salaries)

Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Sales
- Contracts
- Leadership
Quick apply
12h
Culture, Inclusion & Engagement Manager
Albert Kennedy Trust —London
- £39,675 a year
- Full-time
10d
Communications Manager
U.S. Bank National Association —London
- £68,935 - £81,100 a year
- Full-time
- Bachelor's degree
- No degree
- Communication skills
2d
Assistant Librarian (Open Access)
University of East London —London
- £35,453 - £38,827 a year
- University
8d
Relationship Manager
Acacium Group —London
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
VodafoneThree - Talent Specialist - Corporate Functions
Vodafone —London
- Full-time
- Hybrid work
- Employee discount
7d
Service Delivery Manager (UK)
Ness Digital Engineering —London
- Full-time
6d
Global Unlocking Potential - Wellbeing Senior Manager
Boston Consulting Group —London
- Full-time
- Bachelor's degree
- Psychology
- Human resources
Head of Digital Confidence and Accessibility
Department for Science, Innovation & Technology —London
- £61,620 - £68,570 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
Group Learning and Development Manager
Inchcape —London
- English
- Organisational skills
- Leadership
Digital Manager
Equans —Hatfield
- £55,000 - £65,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Digital Delivery Manager
Great Ormond Street Hospital Charity —London
- £63,600 a year
- Hybrid work
- Agile
- Annual leave
- Employee assistance programme
6d
Resident Engagement Manager
Pinnacle Group —London
- £35,000 - £40,000 a year
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
1d
Manager, Change Management - London
Gate One —King's Cross
- Hybrid work
- Communication skills
Guest Services Manager
Rapport —London
- £53,000 - £55,000 a year
- Full-time
- Hospitality
- Employee assistance programme
9d
Senior Communications & Marketing Manager
Lloyds Bank Foundation —London
- From £59,561 a year
- Full-time
- Hybrid work
2d
Training Manager
Ecolab —London
- £59,500 - £89,200 a year
- Sales
- Travel
- Leadership
10h
Trainee/Junior Financial Planner
Cooper Parry —London
- Full-time
- Remote
- Travel
4h
Director of Learning & Organisational Development
Earnix —London
- English
- Master's degree
- Business
Quick apply
Manager, Digital Transformation - London
Gate One —King's Cross
- Hybrid work
- System design
- Leadership
- Communication skills

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digital inclusion manager jobs near vauxhall, gtl

Zara Covent Garden Customer Experience Manager

INDITEX -
London

Quick apply

Job details

Full-time
12 hours ago

Qualifications

Sales
Contracts
Leadership
Communication skills
Time management

Full job description

Job Description: Customer Experience Manager (Store-based) | Zara | UK & Ireland

Job purpose

To lead Zara’s customer experience across all sales channels by putting the customer at the centre of daily actions, developing strategies that improve store team performance and store sales, and ensuring the best possible in-store experience.

Contract

Full-time. Full flexibility required (evenings and weekends).

Reporting to

Store Director / General Manager.

Key responsibilities

Customer experience and omnichannel

Work with the management team to achieve and exceed store sales targets through enhancing customer experience.
Understand and analyse customer behaviour to implement strategies based on current and potential market trends.
Monitor customer experience performance, adapt strategies and ensure consistent follow-up.
Drive all omnichannel experiences, ensuring seamless integration of online with physical store experiences.
Stay up to date with Zara.com and digital marketing strategies to share key updates with the team and customers.
Partner with the Operations Manager to understand the customer journey, ensure sufficient cover in key service areas, and optimise resources using Orquest.
Support and train teams to resolve customer complaints and proactively reduce recurrence of incidents; maintain regular communication with the Customer Service Department.

People, wellbeing and capability building

Promote HR policies, procedures and the Code of Conduct by leading by example; contribute to a healthy and positive store atmosphere.
Lead and develop Customer Experts through performance reviews and PDPs using LEAP, monitoring progression and building succession plans.
Ensure correct implementation of customer experience training, including training on engagement-to-purchase and on product awareness, trends, vocabulary, devices and tools to close the sale successfully.
Implement strategies to meet customer needs by aligning customer profiles with team strengths; build loyalty-focused actions.
Own payroll processes and ensure ER processes are followed in line with company policy.

Store standards, security and ways of working

Support actions to minimise stock loss with the management team.
Ensure security and funds management procedures are followed rigorously, including cash desk support, discrepancy monitoring, banking follow-up and incident follow-up with L&P.
Maintain safe, organised working areas and uphold company Health & Safety requirements through housekeeping and safe working practices.
Act as an ambassador for the company’s sustainability project, supporting innovative and efficient ways of working.

Experience and qualifications (non-negotiables)

Proven experience in a senior store leadership role within fashion retail (Customer Experience Manager / Deputy Store Manager / Department Manager level or equivalent).
Strong understanding of the business from a commercial, operational and people perspective.
Demonstrable track record leading store customer experience strategy: improving service standards, engagement behaviours and customer satisfaction.
Confidence owning high-accountability routines including payroll/ER process compliance and customer complaint escalation.
Strong experience with store compliance and risk routines, including security/funds management processes and loss-prevention collaboration (where required by store).

The mindset we love

Customer-service driven, with strong communication, collaboration and problem-solving.
Confident managing and resolving conflict.
Strong organisation and time management; systematic and analytical in approach.
Influential and engaging leader; leads by example and develops others.
Creative thinker who can translate insight into practical strategies and follow-through.
Positive attitude towards self-development.

Note

This job description supports role clarity and recruitment and is not exhaustive; additional tasks may be required.

Inclusion

Inditex is an equal opportunities employer committed to diversity, multiculturalism, inclusion and acceptance.

INDINDITEXSM

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Refine Your Search

digital inclusion manager jobs in vauxhall, gtl

Zara Covent Garden Customer Experience Manager

Culture, Inclusion & Engagement Manager

Communications Manager

Assistant Librarian (Open Access)

Relationship Manager

VodafoneThree - Talent Specialist - Corporate Functions

Service Delivery Manager (UK)

Global Unlocking Potential - Wellbeing Senior Manager

Head of Digital Confidence and Accessibility

Group Learning and Development Manager

Digital Manager

Digital Delivery Manager

Resident Engagement Manager

Manager, Change Management - London

Guest Services Manager

Senior Communications & Marketing Manager

Training Manager

Trainee/Junior Financial Planner

Director of Learning & Organisational Development

Manager, Digital Transformation - London

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