Customer service Work, Jobs in Victoria, Bgw (with Salaries)

Customer Service Agent
British Gas —Ebbw Vale
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
13d
Front of House Administrator
Thales —Ebbw Vale
- Full-time
- Hospitality
- Organisational skills
- Front desk
- Annual leave
- Employee discount
12d
Customer Service Advisor - Days
Capital on Tap —Cardiff
- £26,500 a year
- Full-time
- Communication skills
Digital Customer Service Advisor
Unify Brand Partnerships —Cwmbran
- £26,500 a year
- Full-time
- Microsoft Excel
- Computer literacy
- In-person
- Annual leave
- Employee discount
Quick apply
Barista
Costa Limited —Brynmawr
- £13.12 - £14.12 an hour
- Part-time
- Serving
- Fast casual restaurant
- Cleaning
- Employee discount
Team Member
NEXT —Blaenau Gwent
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
7d
Receptionist
Level Inn —Ebbw Vale
- £12.71 - £13.50 an hour
- Part-time
- Customer service
- English
- Administrative experience
- Flexible schedule
Quick apply
6d
International Sales Coordinator
Fox Group (Moving and Storage) Ltd —Cwmbran
- £26,500 - £32,000 a year
- Full-time
- Customer service
- Administrative experience
- In-person
- Free parking
Quick apply
3d
Customer Advisor
Welsh Water —Cardiff
- £26,200 a year
- Hybrid work
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
5d
General Assistant
Showcase Cinemas —Nantgarw
- Temporary
- Customer service
- Guest services
- Communication skills
- Annual leave
- Employee assistance programme
Customer Service Advisor
Olleco —Newport
- £27,497 a year
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
Customer Service Team Member - Part Time Evenings
Starling —Cardiff
- £18,666 - £28,000 a year
- Part-time
- Hybrid work
- Computer literacy
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Service Advisor
NoteMachine —Crickhowell
- £27,831.35 a year
- 12 hour shift
- Customer service
- Computer literacy
- English
- Employee discount
- Life insurance
Quick apply
7d
Customer Experience Specialist
Hafod —Cardiff
- £27,191 a year
- Full-time
- Microsoft Word
- Communication skills
- Time management
11d
Antenatal Clerical Officer/Receptionist
Aneurin Bevan University Health Board —Ystrad Mynach
- £26,300 a year
- Part-time
- Data entry
- Front desk
- Communication skills
5d
Customer Service Advisor - Midnights Team
Capital on Tap —Cardiff
- £28,500 a year
- Monday to Friday
- Hybrid work
- Communication skills
Complaints Officer
BRC Jobs —Merthyr Tydfil
- £30,914 a year
- Call to connect
- Computer literacy
- Databases
- Continuous improvement
- Referral programme
Quick apply
Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
1d
Transport Administrator – 6 Month Contract with Potential for Permanent Position.
Tandem Transport Ltd —Ystrad Mynach
- £25,500 a year
- Full-time
- Computer literacy
- Data entry
- In-person
- Free parking
Quick apply
4d
Customer Assistant - Market Street & Cafe
Morrisons —Ebbw Vale
- Serving
- Café
- Annual leave
- Employee discount
Quick apply
7d

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Customer Service Agent

British Gas -
Ebbw Vale

Apply Now

Job details

Full-time | Fixed term contract
13 days ago

Qualifications

Customer service call handling
Complaint handling
Continuous improvement
Customer interaction
Communication skills

Full job description

Description

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it.

We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

Customer Service Agent

Temporary Assignment - 6 Month Contract

Location: Hybrid working, with 1 day per week in our Ebbw Vale office and 4 days working from home.

Hours: 37 hours per week, Monday to Friday. Shifts will fall between 9:00am and 6:00pm, with your specific working pattern confirmed during training.

Please Note: External candidates will be employed through our preferred recruitment agency partner for the duration of this assignment.

About the Role

We're looking for customer-focused individuals to join the Nest Welsh Government Warm Homes Scheme as a Customer Service Agent.

This is a fast-paced contact centre role where you'll support customers by handling enquiries and complaints, many of whom may be in vulnerable circumstances. You'll play an important role in delivering a positive customer experience, providing support, guidance and resolution across a range of customer interactions.

Primarily manage customer contacts by telephone, with opportunities to support additional channels such as email and messaging services as the service evolves.
Take ownership of customer contacts from start to finish, ensuring issues are resolved professionally, accurately and efficiently.
Make informed decisions that balance customer needs with business requirements, recognising that every customer's circumstances are unique.
Work as part of a multi-skilled team, contributing to a collaborative and customer-focused environment.
Participate in regular training and development activities to enhance your skills, knowledge and understanding of processes and systems.
Stay adaptable to service improvements and changing customer needs.
Contribute to our culture of Continuous Improvement by identifying and implementing small changes that enhance both the customer and colleague experience.
Take accountability for your own performance and play an active role in delivering excellent customer outcomes.

What We're Looking For

Customer Service Experience - Previous experience in a customer service role within an office or contact centre environment.
Excellent Communication Skills - Strong verbal and written communication skills, with the ability to explain information clearly and confidently.
Customer Focus - A genuine commitment to providing excellent service and treating every customer with care, professionalism and respect.
Empathy and Resilience - The ability to remain calm, patient and supportive when dealing with challenging situations or vulnerable customers.
Problem Solving and Ownership - Confidence in taking responsibility for customer enquiries and working towards positive resolutions.

What You'll Bring

A positive and proactive approach to customer service.
The ability to manage multiple tasks and priorities effectively.
Strong attention to detail.
A willingness to learn and adapt to new processes and systems.
A commitment to teamwork and continuous improvement.

If you're passionate about helping customers and want to make a real difference through the work you do, we'd love to hear from you.

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/britishgas

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.

Apply Now

Refine Your Search

customer service jobs in victoria, bgw

Customer Service Agent

Front of House Administrator

Customer Service Advisor - Days

Digital Customer Service Advisor

Barista

Team Member

Receptionist

International Sales Coordinator

Customer Advisor

General Assistant

Customer Service Advisor

Customer Service Team Member - Part Time Evenings

Customer Service Advisor

Customer Experience Specialist

Antenatal Clerical Officer/Receptionist

Customer Service Advisor - Midnights Team

Complaints Officer

Customer Service and Office Manager

Transport Administrator – 6 Month Contract with Potential for Permanent Position.

Customer Assistant - Market Street & Cafe

I want to receive the latest job alerts for customer service in victoria, bgw

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