Customer experience leader Work, Jobs in Victoria, Gtl (with Salaries)

General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Keyboard and Data Entry Operators
vServices —London
- Customer service
- Word processing
- English
Head of Clubhouse Operations & Member Experience
The Parklangley Club —Beckenham
- From £45,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Free parking
- Gym membership
Quick apply
7d
Team Coordinator – Audible Content International
Amazon.com —London
- Full-time
- Management
Customer Service Representative
HSBC Global Services Limited —London
- From £25,500 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
6d
Supporter Services Officer
Sense —London
- £33,296 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
10d
Customer Team Leader
Co-op —Fulham
- £15.73 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
3d
Head of Customer Experience
Govia Thameslink Railway —London
- Travel
- Employee assistance programme
- Employee discount
Contact Centre Team Leader
Wandle Housing Association Limited. —London
- £40,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
14d
Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Sales
- Contracts
- Leadership
Quick apply
Customer Service Representative - Packaging
ProAmpac Grimsby —London
- £32,000 - £34,000 a year
- Hybrid work
- CRM software
- Customer service
- Organisational skills
Quick apply
1d
Store Manager - Full Time
Tezali Company LTD —London
- From £35,000 a year
- Full-time
- Management
- In-person
- Leadership
- Employee discount
Quick apply
Business Associate
Kyriba —London
- £40,300 - £51,100 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
Customer Service Consultant
HSBC Global Services Limited —London
- From £28,800 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
Customer Experience Manager, Enterprise
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Communication skills
Enterprise Customer Experience Manager
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Communication skills
Universal Banker
HSBC Global Services Limited —London
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
6d
Assistant Manager - Operations
Britmax Technologies —Fulham
- £30,589.67 - £58,478.73 a year
- Full-time
- Management
- Supervising experience
- In-person
Quick apply
10d
Customer Service Agent (20hrs per week)
DNA Payments —London
- Remote
- CRM software
- Customer service
- Communication skills
- Employee assistance programme
Quick apply

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customer experience leader jobs near victoria, gtl

General Manager - Samsung Experience Store

Partner Retail Services -
London

Quick apply

Job details

Full-time
From £55,000 a year

Benefits

Employee discount

Qualifications

Management
Performance management
Retail management
Leadership
Communication skills

Full job description

PRS is a Real Living Wage Employer and is very excited to have been voted a Financial Times Best Employer for 2026

Job Title: General Manager

Salary: From £55,000 - negotiable

Bonus: 20% potential

Location: Samsung Experience Store, London Stratford

Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? If so, we have an exciting opportunity for you!

Role Summary:

As the General Manager, you will play a pivotal role in driving the success of the store by aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance, and introduce Samsung products that enhance customers' connected lives.

Core Responsibilities:

Health & Safety: You'll lead by example, ensuring the highest standards of health and safety across the store, creating a safe and welcoming environment for customers and colleagues alike.
Store Standards Expert: Maintaining impeccable store standards will be a top priority for you. Your keen eye for detail will ensure that the store always looks its best, providing an inviting shopping experience for customers.
Team Leadership: Managing and inspiring colleagues across all departments will be essential to foster a high-performing and motivated team. You'll set clear expectations and provide direction while encouraging your team to embody PRS& Samsung values.
Operational Excellence: You'll follow and uphold the PRS& Samsung processes, guidelines, and policies to ensure seamless operations and efficiency throughout the store.
Shift Management: As a key holder, you'll take charge of general shift management, making sure all daily tasks are carried out smoothly.
Resource Management: Managing resources effectively will be crucial, ensuring budgets are adhered to and optimized across various areas.

Deliverables:

Shop Floor Excellence: Your focus on shop floor management will ensure a seamless customer experience.
Performance Management: You'll observe and track performance metrics across the team, providing valuable insights and feedback.
Customer Experience: Delivering a great brand experience will be at the heart of your role, encompassing both sales and service.
Team Development: You'll manage all sales colleagues, providing performance reviews, conducting coaching sessions, and mentoring to promote their growth.
Training Compliance: Ensuring that all colleagues are up to date with their training metrics.
Market Analysis: Analysing local market changes that may impact on trade to stay ahead of the competition.

Evidencable Knowledge, Skills and Experience:

Experience in people management, leadership and direction –setting a clear direction for your team, inspiring others, and able to articulate our values with conviction
Communication and influencing skills that generate commitment and loyalty
Passionate about people –from customers to stakeholders
The ability to prioritise workloads while balancing a multiskilled team's deployment in a multilevel site
A commercially minded approach to retail
The ability to adapt quickly to changing circumstances and to promote the benefits of change to those around you
Previous high level retail management experience is essential
Knowledge of the Samsung eco system and a love for all things tech
Constantly challenges own knowledge and drives own learning
Can effectively demonstrate ability in managing large teams (30+)
Evidence of people development and future succession planning
Effective stakeholder management

Why join us?

At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You'll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product, Customer Journey, and Management Development Programmes.

What we can offer you:

Samsung Employee Discount Portal
Birthday Holiday
Monthly Bonus Potential
Retail Trust wellbeing platform access
Virtual GP access
Discounts on household brands through Retail Trust
Seeded Devices – including the latest Flagship Device!

Quick apply

Refine Your Search

customer experience leader jobs in victoria, gtl

General Manager - Samsung Experience Store

Client Engagement Manager

Keyboard and Data Entry Operators

Head of Clubhouse Operations & Member Experience

Team Coordinator – Audible Content International

Customer Service Representative

Supporter Services Officer

Customer Team Leader

Head of Customer Experience

Contact Centre Team Leader

Zara Covent Garden Customer Experience Manager

Customer Service Representative - Packaging

Store Manager - Full Time

Business Associate

Customer Service Consultant

Customer Experience Manager, Enterprise

Enterprise Customer Experience Manager

Universal Banker

Assistant Manager - Operations

Customer Service Agent (20hrs per week)

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