Senior relationship manager Work, Jobs in Victoria, Gtl (with Salaries)

BPO Senior Manager
Wayfair —London
- £72,500 - £105,125 a year
- Full-time
- Microsoft Excel
- Customer service
- Travel
- Employee discount
- Gym membership
Senior Consultant
VFS SPV Ltd —London
- £55,000 - £75,000 a year
- Full-time
- Engineering
- English
- Master's degree
- Free parking
Quick apply
10d
Global Unlocking Potential Senior Manager – Diversity
Boston Consulting Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Global Unlocking Potential - Wellbeing Senior Manager
Boston Consulting Group —London
- Full-time
- Bachelor's degree
- Psychology
- Human resources
Senior Membership Manager
Independent Healthcare Providers Network —London
- £45,000 a year
- Part-time
- Project management
- Continuous improvement
- No degree
Quick apply
1d
Senior Business Manager
DMC Healthcare —London
- £60,000 - £65,000 a year
- Full-time
- Management
- GP surgery experience
- Microsoft Office
- Annual leave
Quick apply
Senior Manager - Marketing Events & Partnerships
Boston Consulting Group —London
- Full-time
- Management
- Bachelor's degree
- Mentoring
Senior Relationship Manager
Computershare —London
- Full-time
- Hybrid work
- Travel
BCG X Global Marketing Senior Manager - Temporary
Boston Consulting Group —London
- £120,000 - £154,000 a year
- Full-time
- Marketing
- Master's degree
- Project management
- Profit sharing
- Annual leave
Senior Project Manager
Secret Intelligence Service —London
- From £72,793 a year
- Hybrid work
- PMP
- Travel
- IT
- Annual leave
- Work from home
Senior Event Manager, OrangeDoor
Unbridled —Bromley
- £45,000 a year
- Full-time
- Microsoft Office
- Project management
- Travel
Quick apply
Senior Project Manager
Ogilvy —London
- £60,000 - £140,000 a year
- Team management
- IT
- Leadership
Senior Product Manager
Springer Nature —London
- £110,000 - £130,000 a year
- Full-time
- Hybrid work
- Engineering
- English
- Master's degree
- Annual leave
- Employee assistance programme
Event Manager (Temporary Maternity cover)
LaingBuisson —London
- £45,000 - £50,000 a year
- Temporary
- Hybrid work
- Administrative experience
- Project management
- Bachelor's degree
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Senior BPA Transition Manager
Standard Life —London
- Up to £90,000 a year
- Presentation skills
- Annual leave
8d
Senior Recruitment & Partnerships Manager
Leader d’Afrique Global Talent & Consulting Ltd —London
- £76,642.72 - £96,234.38 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Bachelor's degree
- Health & wellbeing programme
- Work from home
Quick apply
Senior Category Manager
Bestway Group —London
- Full-time
- Continuous improvement
- Negotiation
- Annual leave
Quick apply
Senior Relationship Manager - Alternatives
SEI Investments Developments —London
- Full-time
- Hybrid work
- English
- Presentation skills
- Organisational skills
2d
Senior Housing Manager
Pinnacle Group —London
- £39,000 - £41,000 a year
- Customer service
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
1d

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senior relationship manager jobs near victoria, gtl

BPO Senior Manager

Wayfair -
London

Apply Now

Job details

Full-time
£72,500 - £105,125 a year

Benefits

Cycle to work scheme
Unlimited paid holidays
Company pension
Employee discount
Gym membership

Qualifications

Microsoft Excel
Customer service
Communication skills

Full job description

Global Service

Office Based: London, UK Head Office, EC1V 7LQ (minimum 3 days in office)

Contract Type: Full Time

Travel: 33% Minimum Global Travel

Salary Range: £80,656-£88,813 per annum

Restricted stock units: will be provided as part of the compensation package.

Benefits: Wayfair Employee Discount, Private Medical & Dental Care, Gym Membership, Tuition Reimbursement, Unlimited Holiday, Private Pension, Cycle to Work scheme among others.

Drive global customer experience, lead high-impact BPO partnerships, and influence service excellence for millions of customers & partners worldwide.

As the Senior Manager, BPO Operations - Global Service, you will be a pivotal leader dedicated to ensuring our global partners provide essential, high-quality assistance to Wayfair's customers. This multifaceted role blends the strategic oversight of a BPO Operations Lead with the customer-first mindset of a Service Manager.

You will manage the day-to-day relationship and operational performance of our global BPO partners, ensuring their agents are equipped to address inquiries, offer comprehensive product and service information, and effectively resolve any issues. By holding our partners accountable to Wayfair's high standards and leading efforts to drive continuous improvement, you will directly contribute to positive customer experiences and strengthen customer loyalty on a global scale.

What You'll Do

BPO Performance Management: Oversee the daily operations of global BPO partners, acting as the primary liaison between Wayfair and vendor site leadership to ensure alignment on goals and expectations.
Service Excellence: Ensure BPO partners successfully address customer inquiries and resolve issues with the same level of care, adaptability, and broad product knowledge expected of our internal teams.
KPI & SLA Accountability: Monitor and drive key operational metrics across vendor sites, including Customer Satisfaction (CSAT), Average Handle Time (AHT), Quality Assurance (QA), and Service Level Adherence.
Operational Cadence: Lead Weekly Business Reviews (WBRs) and Monthly Business Reviews (MBRs) with vendor partners to review performance data, identify trends, and implement corrective action plans.
Continuous Improvement: Identify process gaps, training needs, or systemic issues affecting the outsourced customer experience and collaborate with cross-functional Wayfair teams (Training, QA, Product) to deploy solutions.
Customer Advocacy: Act as the ultimate advocate for the customer within the BPO space, ensuring all outsourced operations uphold Wayfair's commitment to excellent service.
International Service Market Leadership: Provide strategic Service leadership to our Wayfair International Executive team; drive improvements in customer experience and costs in support of business goals.

What You'll Need

Demonstrable Experience: Strong understanding and proven success operating within Customer Service Operations, Vendor Management, or BPO Operations. Previous experience managing outsourced partner relationships is advantageous but not essential.
Customer-Centric Mindset: A deep passion for the customer experience and a track record of implementing strategies that drive customer loyalty and resolve complex issues.
Analytical Acumen: Strong ability to dive into performance data, extract actionable insights, and use metrics to hold teams accountable. Proficiency in Excel/Google Sheets and emerging AI tools.
Adaptability & Problem Solving: Proven ability to navigate ambiguity, adapt to a rapidly changing environment, and maintain a broad understanding of diverse product and service offerings.
Communication Skills: Excellent written and verbal communication skills, with the ability to influence external partners and collaborate effectively with internal stakeholders across different time zones and cultures.
Leadership Presence: Demonstrated ability to lead without direct authority, driving results through external management teams and inspiring a high-performance culture remotely.

If you're motivated by building high-performing partnerships and driving continuous improvement, join us and make a lasting impact on our customers, partners, and business.

Click Apply, and get exploring your new adventure.

Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Technical Assistance?
For more information about applying for a career at wayfair, visit our FAQ page here.

About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].

Apply Now

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