Client advisor Work, Jobs in Virginia Water, Surrey (with Salaries)

Customer Contact Centre Advisor Jaguar Land Rover
South East Motors —Basingstoke
- £26,426.80 - £32,426.80 a year
- Full-time
- Microsoft Word
- CRM software
- Customer service
Quick apply
Court- Based Independent Domestic Violence Advisor (IDVA) One Year Contract- Maternity Leave Cover
Reducing the Risk of Domestic Abuse —Thames Valley
- £28,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Working with children
- No degree
Quick apply
Customer Service Advisor (Entry-Level)
Khoshi Global LTD —Iver
- £350 - £550 a week
- Full-time
- Bilingual
- Sales
- Customer service
- Flexitime
- Flexible schedule
Quick apply
12d
Virtual Personal Assistant (Night)
Comxo —Datchet
- £22,031 a year
- Weekend availability
- Remote
- Microsoft Word
- Hospitality
- Microsoft Excel
Client Advisor - Heathrow (2 days - 12 month FTC)
Tiffany & Co. —London
- Weekend availability
- Hospitality
- Microsoft Outlook
- Sales
- Annual leave
Customer Care Advisor
Voo Veterinary Group —Ripley
- £25,500 - £30,000 a year
- Part-time
- Microsoft Word
- Front desk
- IT
- Annual leave
- Employee discount
Quick apply
Customer Service Advisor
Arena Group —London
- Overtime
- Customer service
- Organisational skills
- IT
Independent Living Advisor
People Places Lives Ltd. —Camden Town
- £28,860 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
12d
Experienced Switchboard Operator - Nights 4 on 4 off
ComXo —Slough
- Up to £25,031 a year
- Weekend availability
- Customer service
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
7d
Customer Success Co-ordinator
Mears Group —Hammersmith and Fulham
- Up to £37,686.25 a year
- Monday to Friday
- CRM software
- Customer service
- Microsoft Office
- Employee assistance programme
- Referral programme
Business Support Administrator (12 Month Fixed Term Contract)
Menzies LLP —Staines-upon-Thames
- Customer service
- Microsoft Office
- Administrative experience
1d
Client Advisor - Covent Garden (6 month FTC)
Tiffany & Co. —London
- Weekend availability
- Hospitality
- Microsoft Outlook
- Sales
- Annual leave
Retailer Support Advisor
Castle Trust Bank —Basingstoke
- £26,500 a year
- Full-time
- Customer service
- Financial services
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
TRAINEE PARAPLANNER
PPSL —Reigate
- £30,000 - £40,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Financial services
Quick apply
Outsourced Business Services Administrator
Menzies LLP —Woking
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
Stocktaker - Guildford
nGeneration —Guildford
- £26,500 - £28,500 a year
- Weekend availability
- Bar
- Microsoft Excel
- Customer service
Quick apply
Front of House & Office Coordinator
Saturn Fintech Ltd —London
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Customer service
- Travel
- Annual leave
- Gym membership
Quick apply
GUCCI Client Advisor - Part Time (Heathrow Airport, Terminal 4)
Gucci —London
- Part-time
- Sales
- English
8d
Sales Advisor & Social Media Marketing
Kroovel Ltd —London
- From £1,200 a month
- Part-time
- CRM software
- Sales
- Customer service
Quick apply
11d
Graduate Client Support Advisor
Recorra —London
- £28,900 a year
- Full-time
- Customer service
- IT
- Annual leave
- Employee assistance programme

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Customer Contact Centre Advisor Jaguar Land Rover

South East Motors
Basingstoke

Quick apply

Job details

Permanent | Full-time
£26,426.80 - £32,426.80 a year

Qualifications

Microsoft Word
CRM software
Customer service
Upselling
Organisational skills
IT
Communication skills

Full job description

Customer Contact Centre Advisor- Basingstoke JLR

JOB PURPOSE

The role of the Customer Contact Centre Advisor is to:

Make outbound calls of a sales nature and receive inbound enquiries on behalf of our retailers.

Department/Business/Location:

Reports to:

Contact Centre Manager

KEY RESPONSIBILITIES

To deliver an outstanding customer experience by managing inbound and outbound communications for the dealership. The role involves handling service bookings, and customer queries efficiently while maximising opportunities to drive revenue and customer satisfaction.

· Handle inbound calls, emails, live chat, and digital enquiries in a professional and timely manner

· Make outbound calls to follow up on leads, service reminders, MOT bookings, and marketing campaigns

· Deliver a consistently high standard of customer service aligned with brand expectations

· Support upselling and cross-selling of dealership products and services

· Book service, MOT, and repair appointments in line with workshop capacity

· Provide customers with accurate information on pricing, availability, and timelines

· Promote additional services such as servicing packages, warranties, and add-ons

· Resolve customer queries and complaints quickly and effectively

· Ensure all customer interactions are logged accurately in the CRM system

· Maintain high levels of customer satisfaction and contribute to positive reviews and retention

· Update customer records, bookings, and notes in internal systems

· Adhere to dealership processes, compliance, and data protection regulations

· Monitor and manage personal KPI performance metrics

Key Performance Indicators (KPIs)

· Call handling quality and volume

· Appointment booking rates

· Lead conversion rates

· Customer satisfaction (CSI/NPS scores)

· Response times to enquiries

· Revenue contribution (upsell/cross-sell)

Skills & Experience Required

1. Essential

· Excellent communication skills (verbal and written)

· Strong customer service experience (contact centre or retail preferred)

· Ability to multitask and work in a fast-paced environment

· Strong attention to detail and organisational skills

· Confident use of IT systems and CRM platforms

2. Desirable

· Previous experience in a motor dealership or automotive industry

· Knowledge of vehicle servicing processes

· Experience working with targets and KPIs

· Upselling experience

Hours: Mon - Fri 8am - 5pm

The Same People, The Same Excellence. A New Name for the Future.

Southeast Motors is a privately owned automotive retail group based on the south coast of England, serving customers from across Hampshire, Surrey, Sussex, Kent, and beyond. Driving Forward — A New Era of Excellence, we represent some of the world’s most renowned automotive brands, delivering exceptional vehicles, trusted servicing, and genuine care across the South East. Our mission is simple: to provide quality, expertise, and trust at every step of your automotive journey.

Our Values.

At Southeast Motors, our values guide every decision we make and define how we work with our clients, partners and each other. They represent who we are, how we behave, and the standards we uphold as we grow.

Job Types: Full-time, Permanent

Pay: £26,426.80-£32,426.80 per year

Experience:

CRM software: 1 year (required)
Customer Contact Centre: 1 year (required)

Work authorisation:

United Kingdom (required)

Location:

Basingstoke RG21 6YH (required)

Work Location: In person

Quick apply

Refine Your Search

client advisor jobs in virginia water, surrey

Customer Contact Centre Advisor Jaguar Land Rover

Court- Based Independent Domestic Violence Advisor (IDVA) One Year Contract- Maternity Leave Cover

Customer Service Advisor (Entry-Level)

Virtual Personal Assistant (Night)

Client Advisor - Heathrow (2 days - 12 month FTC)

Customer Care Advisor

Customer Service Advisor

Independent Living Advisor

Experienced Switchboard Operator - Nights 4 on 4 off

Customer Success Co-ordinator

Business Support Administrator (12 Month Fixed Term Contract)

Client Advisor - Covent Garden (6 month FTC)

Retailer Support Advisor

TRAINEE PARAPLANNER

Outsourced Business Services Administrator

Stocktaker - Guildford

Front of House & Office Coordinator

GUCCI Client Advisor - Part Time (Heathrow Airport, Terminal 4)

Sales Advisor & Social Media Marketing

Graduate Client Support Advisor

I want to receive the latest job alerts for client advisor in virginia water, surrey

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