Director of operations Work, Jobs in W3 9by (with Salaries)

Director of Customer Operations and Engagement, EMEA
IPCI —High Wycombe
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Head of Operations
GPP —Redhill
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
- Free parking
Quick apply
Operations Director
Waran’s Fine Art —London
- £70,000 - £100,000 a year
- Full-time
- In-person
Quick apply
6d
Director of Key Accounts
APCOA PARKING (UK) LTD —Uxbridge
- £100,000 a year
- Full-time
- Hybrid work
- Contracts
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
14d
Sr. Director, Hotels & Resorts
Virtuoso, Ltd. —London
- £170,000 - £185,000 a year
- Full-time
- Remote
- Hospitality
- Marketing
- Microsoft Office
Director of Operations
Guy's and St Thomas' NHS Foundation Trust —London
- £88,250 - £100,355 a year
- Weekend availability
4d
Head of Retail for the South (UK)
Lovisa —London
- Hybrid work
- Continuous improvement
- Organisational skills
- Leadership
Quick apply
Head of Operations (Events & Company Operations)
Cosmonauts —London
- £50,000 - £100,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Bachelor's degree
Quick apply
Director of Global Customer & Shared Services Operations
PerkinElmer —High Wycombe
- Remote
- Bachelor's degree
- Travel
- Contracts
- Annual leave
- Referral programme
6d
Corporate Head of Environment
The Royal Borough of Kingston upon Thames —Kingston upon Thames
- £72,399 - £79,119 a year
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Employee discount
Director of Operations
Marriott International, Inc —London
- Full-time
- Hospitality
- Restaurant management
- Hotel
Managing Director
Haymarket Media Group —London
- £110,000 - £120,000 a year
- Hybrid work
- Leadership
- Communication skills
- Flexible schedule
Head of Customer Strategy and Transformation Delivery
Bupa —London
- £110,000 a year
- Full-time
- No degree
- Communication skills
- Gym membership
- Life insurance
Quick apply
5d
Director of Operations - Maternity Cover
Barry's Bootcamp —London
- 8 hour shift
- Management
- Customer service
- Data analysis skills
Quick apply
6d
Director of Security Operations
Wave —London
- Up to £190,900 a year
- Remote
- Childcare
- Up to 50% travel
- English
14d
Head of Operations – Food Distribution
Zumra Foods Ltd —London
- £65,743.93 - £91,987.51 a year
- Full-time
- Hybrid work
- Leadership
- Health & wellbeing programme
- Flexitime
Quick apply
4d
Head of Area Operations
Achieve Together —London
- £60,000 a year
- Full-time
- Employee discount
10d
Platform Operations Director
ClearCourse —London
- Full-time
- Hybrid work
- Azure
- SharePoint
- IT
- Employee assistance programme
- Employee discount
Quick apply
13d
Operations Director
Spire Healthcare —Harpenden
- Full-time
- Free parking
- Annual leave
3d
Director of Programme Delivery, Governance & Operations
Wrisk —London
- Full-time
- Hybrid work
- Communication skills
Quick apply

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Director of Customer Operations and Engagement, EMEA

IPCI -
High Wycombe

Quick apply

Job details

Benefits

Company pension
On-site parking

Qualifications

Software deployment
Supply chain
Analysis skills
Account management
Communication skills

Full job description

Director of Customer Operations and Engagement, EMEA

High Wycombe HP11 2EE

Hybrid working - 3 days office based

IPC International, the purchasing and supply chain organisation for Subway Franchisees in Europe, has an excellent opportunity for an experienced Director of Customer Operations and Engagement, EMEA to join our team.

The Role

Its an exciting time for the organisation IPC International was formed in 2025 by bringing together the IPC EMEA and IPC Asia Pacific teams, to create a single, global business.

This role is responsible for delivering Franchisee and customer operational excellence across the EMEA region, ensuring consistent engagement, responsive support and effective deployment of services and capabilities.

Taking a lead role in managing a complex series of regional stakeholders including our customer base (Franchisees and Master Franchisees) and stakeholders (i.e. Subway) and working closely with our board to ensure the highest levels of customer and operational excellence.

The position ensures that all Franchisee and customer operations, including onboarding, training, communications, insights, and support services, are executed with precision, aligned to international standards, and adapted to regional requirements.

The role acts as the primary regional interface between the international customer experience function and in market teams, driving operational performance, proactive issue resolution, and continuous improvement in Franchisee and customer outcomes.

What were looking for in you

Senior experience in operations, customer engagement and service delivery leadership
Comfortable operating with high degrees of regional autonomy but within an established delivery framework
Experience in managing a complex set of stakeholders including working closely with a board of directors focused on governance and customer experience
Ability to balance strategic design with handson delivery
Strong understanding of Franchise and Master Franchise operating models
Datadriven decisionmaking; able to translate insights into prioritised improvements and measurable outcomes
Track record in driving automation and reduction in cost to serve whilst driving higher levels of performance
Storytelling combined with strong operational communications delivery
Proven experience leading support operations, issue management, and service deployment activities and engaging the broader business with passion
Proven experience of leading technology and non-technology support desks, leading in-field account management teams
Strong analytical capability with experience translating insights into operational improvements
Excellent stakeholder management and communication skills across diverse markets and cultures.

What will you be doing?

Leading Franchisee engagement and operational management activities
Delivering on data analytics
Stakeholder management and leading on regional operating committees
Strategic leadership
Regional communications
Driving support desks, customer trends

What is important to us?

Our culture and values are at the heart of everything we do and are an important part of our hiring process.

Our three values are:

We are empowered - we have the freedom to make a difference together.
We collaborate - we trust and depend on each other. We contribute. We succeed together.

We deliver on our commitments - we deliver on our commitments together, individually, today and tomorrow.

Our ground rules:

Be courageous in being vulnerable
Be open minded and curious. Open to others perspectives
Say what we mean
Be ourselves. Bring our opinions and thoughts
Speak up and surface concerns
Provide support, understanding and empathy if we slip down the ladder
Watch for subgroups within our group
Nurture ourselves and others

How do we support our employees?

Joining a new company can be daunting; we support everyone who has chosen IPC International to develop their career, with:

A structured onboarding programme.
Time with the senior leadership team, as well as your colleagues and our Culture Champions.
Training programmes to develop your skills and ways of working, focusing on feedback and management of work.
Flexible working between the hours 8am - 6.30pm. We appreciate the juggle of life and home can be challenging and provide opportunities to flex your start and leave times.
Excellent benefits package including enhanced pension contribution, healthcare, 25 days holiday, salary sacrifice schemes. Plus, we also provide breakfast and lunch items in the office!
On-site parking
A chance to volunteer at our nominated charities. In addition, you will get one volunteer day a year to work with your chosen charity.
Recognition award schemes and a Summer and Winter event each year

We actively support diversity, equity and inclusion and make sure that our employees are valued and treated with dignity and respect. We encourage everyone in our business to reach their potential.

About us

IPC International, created by bringing together two strong teams, IPC EMEA and IPC Asia Pacific, is a go-to and trusted supply chain partner, with over 20 years proven experience supporting Subway Franchisees and rapidly scaling store growth across complex markets.

With international coverage through our vast supplier and distributor base, and an unmatched portfolio of services, we support the end-to-end supply chain. All of this is powered by great people, execution and technology.

https://www.ipcinternational.com/

Quick apply

Refine Your Search

director of operations jobs in w3 9by

Director of Customer Operations and Engagement, EMEA

Head of Operations

Operations Director

Director of Key Accounts

Sr. Director, Hotels & Resorts

Director of Operations

Head of Retail for the South (UK)

Head of Operations (Events & Company Operations)

Director of Global Customer & Shared Services Operations

Corporate Head of Environment

Director of Operations

Managing Director

Head of Customer Strategy and Transformation Delivery

Director of Operations - Maternity Cover

Director of Security Operations

Head of Operations – Food Distribution

Head of Area Operations

Platform Operations Director

Operations Director

Director of Programme Delivery, Governance & Operations

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