Performance improvement specialist Work, Jobs in Waddington (with Salaries)

Customer Service Team Leader (12 month contract)
Barbon Group Ltd. —Lincoln
- Management
- Leadership
- Communication skills
Quick apply
7d
Inzpire - Business Assurance and Improvement Lead
QinetiQ —Lincoln
- Full-time
- Microsoft Excel
- Maintenance
- Analysis skills
Operations Manager
HM Courts & Tribunal Service —Lincoln
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
- Employee discount
13d
Business Management Graduate
Highway Resource Solutions —Bottesford
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Referral programme
Quick apply
14d
Quality Inspector
Specialist Heat Exchangers Ltd. —Lincoln
- £28,000 - £31,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
Retrofit & Asset Surveyor
Amplius —Boston
- £42,217 a year
- Full-time
- Customer service
- Maintenance
- Travel
14d
Senior Employment Specialist (Individual Placement and Support)
Change Grow Live —Nottinghamshire
- £35,220.59 - £37,184.90 a year
- Team management
- No degree
- Communication skills
- Annual leave
- Employee assistance programme
14d
Consultant HIV and Genitourinary Medicine
Lincolnshire Community Health Services NHS Trust —Lincoln
- £109,725 - £145,478 a year
- Part-time
- Hybrid work
Enterprise Data Engineer
Anglian Water Services Ltd —Lincoln
- £45,000 a year
- Full-time
- Azure
- SQL
- Agile
- Annual leave
New Build Sales Coordinator
Amplius —Boston
- £32,012.40 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
13d
Conveyancing Team Manager
Mallory Pryce —Lincoln
- £50,000 - £65,000 a year
- Hybrid work
- Management
- Microsoft Office
- Continuous improvement
Quick apply
Senior Buyer
UK Atomic Energy Authority —West Burton
- £44,290 a year
- Full-time
- Contracts
- Annual leave
- Employee assistance programme
14d
ITS VMS Contracts Manager
COLAS —Grantham
- Hybrid work
- Contracts
- Annual leave
- Employee discount
Operations Manager
fusion Business Solutions Pvt. Ltd. —Newark-on-Trent
- £57,000 - £65,000 a year
- Full-time
- Maintenance
- Continuous improvement
- Driving
- Free parking
- Employee assistance programme
Quick apply
3d
Security Operations Centre Lead
CyberShadows —Lincoln
- From £40,000 a year
- Full-time
- Azure
- Scripting
- Computer networking
- Free parking
Quick apply
13d
Workforce Management System Specialist
Center Parcs —Newark-on-Trent
- £34,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
2d
ITS VMS Contracts Manager
COLAS ROADS UK —Grantham
- Hybrid work
- Contracts
- Annual leave
- Employee discount
Senior Buyer
STEP —Retford
- £44,290 a year
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
14d
Newark Hatchery - Team Leader
Pilgrim's Europe —Newark-on-Trent
- Full-time
Quick apply
2d
Service Manager - 12 Month FTC
Eden Futures —Newark-on-Trent
- £32,800 a year
- Annual leave
- Referral programme
7d

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performance improvement specialist jobs near waddington

Customer Service Team Leader (12 month contract)

Barbon Group Ltd.
Lincoln

Quick apply

Job details

Fixed term contract
7 days ago

Qualifications

Management
Leadership
Communication skills

Full job description

About Us

HomeLet and Let Alliance are part of PIB Group and are market‑leading providers of specialist referencing and insurance services to the lettings industry. We work in partnership with letting agents and landlords to provide an exceptional, compliant and efficient service that helps them protect their portfolios and support their tenants.

The Role

We are looking for a proactive and people‑focused Team Leader to join our Referencing Team. You will lead a team of Customer Service Specialists to deliver high-quality, accurate and timely tenant references, ensuring an excellent experience for our customers and partners across both the HomeLet and Let Alliance brands.

We operate in a fast paced, call centre environment therefore call centre management experience is highly desirable.

You will be responsible for day‑to‑day performance, coaching and supporting your team, driving continual improvement and acting as an escalation point for complex queries.

Key Responsibilities

Lead, coach, and develop a team of Referencing Specialists to achieve quality, productivity and service targets.
Manage workflow and resource to ensure SLAs are met across multiple brands and systems.
Act as an escalation point for complex cases, complaints and queries, ensuring these are resolved swiftly and professionally.
Monitor and report on team performance, using MI to identify trends, risks and opportunities for improvement.
Drive a strong customer‑centric culture, ensuring each interaction reflects our values and brand standards.
Support the onboarding and training of new starters and cross‑skilling of existing team members.
Ensure adherence to regulatory, legal and internal policy requirements at all times.
Champion process improvements and work collaboratively with other teams and stakeholders to implement change.

About You

Proven experience in a team leader/supervisory role within a contact centre, operations, financial services or similar environment.
Strong people leadership skills with a passion for coaching, feedback and development.
Excellent communication skills, with the ability to manage difficult conversations and escalations calmly and professionally.
Highly organised with the ability to prioritise, manage change and work to tight deadlines.
Strong attention to detail and a focus on quality, accuracy and compliance.
Comfortable working with MI and systems to understand performance and make decisions.
A collaborative approach, able to build effective relationships across teams and locations.

Experience in tenant referencing, insurance, lettings or financial services would be an advantage but is not essential.

What We Offer

A supportive, friendly and collaborative team environment.
Opportunities for development and progression within PIB Group.
Competitive salary and benefits package.

If you are passionate about leading people, delivering great customer outcomes and making a difference in a fast‑paced environment, we would love to hear from you.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

Quick apply

Refine Your Search

performance improvement specialist jobs in waddington

Customer Service Team Leader (12 month contract)

Inzpire - Business Assurance and Improvement Lead

Operations Manager

Business Management Graduate

Quality Inspector

Retrofit & Asset Surveyor

Senior Employment Specialist (Individual Placement and Support)

Consultant HIV and Genitourinary Medicine

Enterprise Data Engineer

New Build Sales Coordinator

Conveyancing Team Manager

Senior Buyer

ITS VMS Contracts Manager

Operations Manager

Security Operations Centre Lead

Workforce Management System Specialist

ITS VMS Contracts Manager

Senior Buyer

Newark Hatchery - Team Leader

Service Manager - 12 Month FTC

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