Technical support analyst Work, Jobs in Wakefield, Eng (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
13d
Service Desk Analyst
C365Cloud —Wakefield
- £25,000 - £27,000 a year
- Full-time
- Microsoft Excel
- Customer service
- SQL
- Sick pay
Quick apply
Oracle Technical Support Analyst
Gov Facilities Services —Sheffield
- £57,569.74 a year
- Full-time
- Hybrid work
- Oracle
- DevOps
- SQL
- Employee assistance programme
Technology Support Analyst
Lloyds Wealth —Leeds
- £26,613 - £29,275 a year
- Full-time
- Microsoft Access
- Windows
- Microsoft Office
- Annual leave
- Work from home
9d
IT Support Analyst
Ramsdens Solicitors LLP —Brighouse
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
8d
Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week
Deloitte —Leeds
- Weekend availability
- Hybrid work
- Customer service
- Windows
- Microsoft Office
Customer Support Analyst
OCLC —Sheffield
- £25,000 - £32,450 a year
- Full-time
- Hybrid work
- English
- Analysis skills
3d
Service Desk Analyst
wavenet —Birstall
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
IT Analyst / Support Engineer (L1 / L2)
Precision Proco —Sheffield
- £27,500 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Sick pay
Quick apply
IT Service Desk Analyst
DFS —Doncaster
- Analysis skills
- Computer networking
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
7d
Junior Service Desk Analyst
Home Office —Sheffield
- £28,820 a year
- Full-time
- Customer service
- Analysis skills
- Presentation skills
- Annual leave
4d
Payment Markets Service Support Analyst - Accept & Orchestrate (Onsite)
Transaction Network Services —Sheffield
- 12 hour shift
- Customer service
- Windows
- Microsoft Office
IT Service Desk Analyst
Maples Group - Legal Services —Leeds
- Windows
- Microsoft Office
- SQL
- Health & wellbeing programme
- Life insurance
Application Support Analyst – Payments and Orchestration Services
Transaction Network Services —Sheffield
- Full-time
- Customer service
- Java
- SQL
Business Technical Services Analyst II
FIS Global —York
- Full-time
- PMP
- Master's degree
- C++
- Annual leave
- Employee discount
Senior Service Desk Analyst
wavenet —Birstall
- Full-time
- Customer service
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply

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Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary. 1-2 years of experience in IT support or customer service role preferred.
£27,000 - £30,000 a year
Quick apply
13d
Technical Support
Autrix —Lincoln
As part of our Technical Support team, you'll be a first point of contact for customers and colleagues experiencing technical issues.
£24,420.00 - £32,448.38 a year
Quick apply
1d

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

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Job details

Full-time
£27,000 - £30,000 a year
13 days ago

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

technical support analyst jobs in wakefield, eng

Service Desk Analyst - Tier I

Service Desk Analyst

Oracle Technical Support Analyst

Technology Support Analyst

IT Support Analyst

Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week

Customer Support Analyst

Service Desk Analyst

IT Analyst / Support Engineer (L1 / L2)

IT Service Desk Analyst

Junior Service Desk Analyst

Payment Markets Service Support Analyst - Accept & Orchestrate (Onsite)

IT Service Desk Analyst

Application Support Analyst – Payments and Orchestration Services

Business Technical Services Analyst II

Senior Service Desk Analyst

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