Cloud analyst Work, Jobs in Wakefield, Wyk (with Salaries)

Service Desk Analyst
C365Cloud —Wakefield
- £25,000 - £27,000 a year
- Full-time
- Microsoft Excel
- Customer service
- SQL
- Sick pay
Quick apply
Graduate Cloud FinOps Analyst
Jet2.com and Jet2holidays —Leeds
- Full-time
- Azure
- AWS
- Analysis skills
Customer Support Analyst
OCLC —Sheffield
- £25,000 - £32,450 a year
- Full-time
- Hybrid work
- English
- Analysis skills
4d
Junior Power BI Developer
BCN Group —Leeds
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- SQL
- Annual leave
- Employee assistance programme
Quick apply
9d
Senior Analyst
Sheffield City Council —Sheffield
- £38,220 - £41,771 a year
- Analysis skills
Technology Analyst - Operations (UK Remote)
Turnitin, LLC —Leeds
- Full-time
- Remote
- SQL
- AWS
- No degree
- Annual leave
Quick apply
GIS Developer & Analyst
HLM Architects —Sheffield
- Oracle
- Data analysis skills
- SQL
Senior Security Operations Analyst
interactive investor —Leeds
- From £54,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
Senior Data Analyst
HippoDigital —Leeds
- £57,500 - £66,000 a year
- Hybrid work
- Azure
- SQL
- AWS
- Employee discount
5d
Lead Digital Analyst
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Presentation skills
- Employee discount
10d
Oracle Technical Support Analyst
Gov Facilities Services —Sheffield
- £57,569.74 a year
- Full-time
- Hybrid work
- Oracle
- DevOps
- SQL
- Employee assistance programme
Junior Penetration Tester (Cyber Analyst), Threat & Vulnerability Management – Cyber Security Division
Bank of England —Leeds
- £40,320 - £45,360 a year
- Full-time
- Hybrid work
- Travel
- Scripting
- Communication skills
- Annual leave
- Flexible schedule
Data Business Analyst - Retail
Cognizant —Leeds
- Full-time
- Hybrid work
- Azure
- Sales
- Merchandising
Senior Digital Operations Analyst in Servers and Storage
Mid Yorkshire Teaching NHS Trust —Dewsbury
- £39,959 - £48,117 a year
- Full-time
- Azure
- AWS
- Organisational skills
1d
Data Governance Senior Analyst
Jet2.com and Jet2holidays —Leeds
- Up to £50,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
2d
Security Operations Engineer
TIEVA —Leeds
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Business Analyst – IT Projects
FluidOne —Sheffield
- Full-time
- Analysis skills
- Travel
- IT
- Employee assistance programme
Project Manager
Oakland —Leeds
- Hybrid work
- Azure
- AWS
- Project management
- Annual leave
- Referral programme
Data Architect
Oakland —Leeds
- Hybrid work
- Azure
- SQL
- AWS
- Annual leave
- Referral programme
Data Engineer
Altrad —Goldthorpe
- Azure
- SQL
- Continuous improvement
Quick apply

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Service Desk Analyst

C365Cloud -
Wakefield

Quick apply

Job details

Permanent | Full-time
£25,000 - £27,000 a year

Benefits

Casual dress
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Jira
Microsoft Excel
Customer service
Technical support
SQL
Database administration
Confluence
Organisational skills
IT
SaaS
Communication skills

Full job description

WHO WE ARE

C365Cloud is an award-winning, cloud-based software solution designed for organisations with large property estates. Our platform helps organisations audit, manage, and improve their statutory compliance and facilities management inspections. It also enables proactive compliance management, allowing organisations to track risks and manage actions efficiently.

THE ROLE

Due to continued expansion, we are looking to recruit a Service Desk Analyst to join our team. Based at our Wakefield office, the successful candidate will work within the Helpdesk Team and play a key role in the wider Customer Services Team, ensuring we meet and exceed client service expectations.

Key Responsibilities

Ownership of Cases – Managing service requests and providing expert support to customers.
SLA Management – Ensuring all tickets received by the helpdesk are actioned within agreed SLAs, and that all support calls are handled professionally and resolved within these timeframes.
Client Meeting Support – Ensuring actions from client meetings are completed within the required timescales and supporting colleagues by preparing necessary materials before meetings.
Client Onboarding & Success – Assisting with the onboarding of new clients, particularly in setting up and managing new user accounts.
Knowledge Management – Contributing to the creation and maintenance of knowledge base articles to ensure accurate and up-to-date documentation.
Document Processing – Ensuring all documents uploaded to the supplier portal are processed within agreed SLAs.
Process Adherence – Ensuring all defined business processes are followed within agreed timescales.
Proactive Problem-Solving – Participating in incident analysis and problem management, identifying trends, and recommending improvements.
Cross-Team Collaboration – Working closely with other teams to facilitate smooth handovers and drive continuous service improvements.

ABOUT YOU

This role is ideal for someone who has previous experience working on a Service Desk in a customer service or technical support capacity and is now looking to take the next step in their career.

We are looking for someone with:

A strong background in Service Desk operations, including handling support tickets, troubleshooting issues, and assisting users.
A commitment to delivering high-quality support while continuously improving client interactions, service processes, and overall efficiency.
A passion for providing exceptional customer service and enhancing client satisfaction.
The ability to handle complex issues and collaborate across teams to develop innovative solutions.
Experience in a SaaS environment (highly advantageous) and a solid understanding of SQL and database concepts.

ESSENTIAL SKILLS

Previous experience working in a Service Desk environment.
Proactive and hardworking, with a strong work ethic.
Positive attitude towards work and a commitment to delivering high-quality service.
Analytical and problem-solving mindset, with the ability to assess and resolve issues effectively.
Strong organisational skills, with the ability to manage daily workloads and meet specific deadlines.
Excellent communication skills, both written and verbal, with the ability to engage effectively with colleagues, customers, and clients.
Strong telephone capability, including an excellent telephone manner and professional approach.
IT proficiency, including experience with Excel and Word.
Basic SQL knowledge, with an understanding of database concepts and the ability to perform simple queries.

DESIRABLE SKILLS

Intermediate database administration skills.
Familiarity with tools such as Jira and Confluence.
Understanding of data protection risks and knowledge of UK GDPR compliance.

Job Types: Full-time, Permanent

Pay: £25,000.00-£27,000.00 per year

Benefits:

Casual dress
Company pension
On-site parking
Private medical insurance
Sick pay

Application question(s):

This is a full-time office based position, are you able to commit to this?

Experience:

Technical support: 2 years (required)
Customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

cloud analyst jobs in wakefield, wyk

Service Desk Analyst

Graduate Cloud FinOps Analyst

Customer Support Analyst

Junior Power BI Developer

Senior Analyst

Technology Analyst - Operations (UK Remote)

GIS Developer & Analyst

Senior Security Operations Analyst

Senior Data Analyst

Lead Digital Analyst

Oracle Technical Support Analyst

Junior Penetration Tester (Cyber Analyst), Threat & Vulnerability Management – Cyber Security Division

Data Business Analyst - Retail

Senior Digital Operations Analyst in Servers and Storage

Data Governance Senior Analyst

Security Operations Engineer

Business Analyst – IT Projects

Project Manager

Data Architect

Data Engineer

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