Customer experience associate Work, Jobs in Wakefield, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
14d
Administrator
HCLTech —Leeds
- £24,420 - £34,000 a year
- English
- Windows
- Microsoft Office
Quick apply
9d
Associate
TK Maxx —Leeds
- Part-time
- No experience needed
- Employee discount
1d
AI Specialist
thebigword —Leeds
- Full-time
- Hybrid work
- Azure
- Customer service
- DevOps
Quick apply
Call Centre Representative
Lowell Group —Leeds
- £26,200 a year
- Full-time
- Sales
- Customer service
- Communication skills
- Free parking
Sales Associate
H.Samuel —Leeds
- £12.71 an hour
- Part-time
- Employee discount
14d
Sales Associate
NEXT —Leeds
- £10.85 - £12.71 an hour
- Part-time
- Customer service
13d
IT Apprentice
QA Apprenticeships —Rotherham
- £15,600 a year
- Full-time
- Computer networking
- IT
- Communication skills
Sales Associate
Sunglass Hut —Leeds
10d
Shipping/Receiving associate
Orchid Orthopedic Solutions —Sheffield
- Day shift
- Data entry
Quick apply
Warehouse Operative
Amazon.com —Doncaster
- Full-time
- Employee discount
Customer Success Manager
Tes Global —Sheffield
- Full-time
- Hybrid work
- IT
- In-person
- School
- Annual leave
- Employee assistance programme
Quick apply
Quality Product Associate – Medical Devices
Medasil Surgical Ltd —Leeds
- £28,000 - £31,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
20h
Business Development Associate (HF1341711)
Flourish —Leeds
- £25,000 a year
- Full-time
- Sales
Quick apply
14d
Application Support Associate
Zuno Tech Group —Leeds
- Full-time
- SQL
- AWS
- Software development
- Annual leave
8d
Sales Associate
Monica Vinader —Leeds
- Sales
- Driving
- Travel
Quick apply
3d
Visual Merchandiser
Levi Strauss & Co. —Castleford
- Full-time
- Sales
- Merchandising
Quick apply
Retail Sales Assistant
Nobody's Child —Leeds
- £13.45 an hour
- Part-time
- Bilingual
- Sales
- Merchandising
Quick apply
8d
Retail Team Leader - Wakefield
DCK Group —Wakefield
- £13.71 an hour
- Full-time
- Merchandising
- Supervising experience
- Travel
- Flexible schedule
Quick apply
7d
Resales & Staircasing Officer
Heylo —Leeds
- Full-time
- IT
Quick apply
1d

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customer experience associate jobs near wakefield, wyk

Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
14 days ago

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

customer experience associate jobs in wakefield, wyk

Service Desk Analyst - Tier I

Administrator

Associate

AI Specialist

Call Centre Representative

Sales Associate

Sales Associate

IT Apprentice

Sales Associate

Shipping/Receiving associate

Warehouse Operative

Customer Success Manager

Quality Product Associate – Medical Devices

Business Development Associate (HF1341711)

Application Support Associate

Sales Associate

Visual Merchandiser

Retail Sales Assistant

Retail Team Leader - Wakefield

Resales & Staircasing Officer

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