It executive Work, Jobs in Wakefield, Wyk (with Salaries)

Installations Executive Complaints Advisor
B&Q —Doncaster
- Up to £27,500 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Work from home
Customer Relationship Executive (IT Industry)
Concorde Technology Group —Ossett
- Full-time
- Sales
- IT
- Annual leave
- Referral programme
Quick apply
Customer Services Executive
Zenith —Leeds
- From £26,779.35 a year
- Hybrid work
- Contracts
- Communication skills
- Free parking
- Annual leave
3d
Senior Web Delivery Executive
Stowe Family Law —Leeds
- £36,000 - £42,000 a year
- Hybrid work
- JavaScript
- AI
- HTML
- Annual leave
- Bereavement leave
Customer Service Specialist (m/f/x)
TIP GROUP —Knottingley
- £31,000 a year
- Customer service
- Communication skills
- Referral programme
Quick apply
CRM Executive
Gear4Music —York
- Full-time
- Microsoft Excel
- Analysis skills
- Presentation skills
- Free parking
- Employee assistance programme
Graduate Digital Marketing & AI Content Executive
Hague Group —Normanton
- Up to £28,000 a year
- Full-time
- Marketing
- Writing skills
- Driving
- Free parking
- Annual leave
Quick apply
6d
IT Manager
Fortrea —Leeds
- Full-time
- Communication skills
Sr. IT Business Services Specialist
Solera —Leeds
- Full-time
- Azure
- Windows
- Microsoft Office
Technology - Delivery Manager
Pharmacy2U —Leeds
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Agile
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
6d
Recovery & Resolution Analyst
Yorkshire Building Society —Leeds
- Up to £40,000 a year
- Call to connect
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
4d
Legal Officer
HM Courts and Tribunals Service —Leeds
- £35,335 - £37,847 a year
- Full-time
- Hybrid work
- Presentation skills
- No degree
- Travel
- Annual leave
- Work from home
Immigration Caseworker
Home Office —Leeds
- £32,110 - £33,073 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
3d
Paid Social Media Executive with Google Ads Experience
Brand Ambition —Leeds
- £24,500 - £28,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Social media management
- Travel
- Flexitime
- Flexible schedule
Quick apply
4d
Executive Assistant
White Rose Academies Trust —Leeds
- £30,512 - £32,221 a year
- Organisational skills
- School
- Employee assistance programme
4d
Audience Activation Executive
Channel4 —Leeds
- From £39,375 a year
- Hybrid work
- Microsoft Excel
- Travel
5d
New and Used Car Sales Executive
Sytner Select Wakefield —Wakefield
- £21,000 a year
- Weekend availability
- Sales
- Customer service
- Employee discount
AI & Automation Lead
Leger Shearings Group —Rotherham
- £60,000 a year
- Full-time
- Analysis skills
- Software development
- APIs
- Free parking
- Employee discount
11d
Customer Experience Assistant
Luminate Education Group / Business Support —Leeds
- £25,948 a year
- Hybrid work
- Customer service
- Microsoft Office
- Education
- Annual leave
3d
Customer Development Executive
Avidity —Ossett
- £30,000 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
4d

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Installations Executive Complaints Advisor

B&Q -
Doncaster

Apply Now

Job details

Full-time
Up to £27,500 a year

Benefits

Annual leave
Company pension
Work from home
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Organisational skills
Communication skills

Full job description

Overview:

Permanent

Up to £27,500 + Pension + Private Healthcare + ShareSave + 6.6 weeks holiday + Hybrid Working (4 days per week in the office/1 WFH) - Occasional Saturday work as part of the shift rota

Doncaster

We believe anyone can improve their home to make life better. From our Doncaster Installations office, we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as an Installations Executive Complaints Advisor and you’ll be a big part of this.

Role Purpose: This role is instrumental in us supporting our installations customers, understanding the root-cause of complaints, and preventing future reoccurrence. Working as part of a team and with the Quality & Aftercare manager, the Installations Executive Complaints Advisors are empowered to resolve customer contacts with a level of autonomy within agreed guidelines. With a “customer-first” mindset, you’ll understand their journey and their communications, building necessary relationships with the customer and internal B&Q stakeholders to provide a swift resolution that encourages customer loyalty.

What's the job?:

Handle and resolve complaints from our installations customers that have been sent to the Kingfisher and B&Q

Board, as well as legal and financial complaints via the Installations field team and our stores, or from our internal PR Team

Liaise with store leadership, installations field team and installers to coordinate effective resolutions.
Work with Installations Quality & Aftercare advisors to identify opportunities for service improvement.
Manage complex complaints and build effective relationships with our internal stakeholders, as well as our business partners in affiliated Finance and Ombudsman groups.
Manage and resolve complaints received via telephone, email, and letter, maintaining communication within agreed SLA’s.
Understanding the details of complaints and making detailed records on B&Q systems
Work within agreed guidelines with the autonomy to make decisions and find resolutions.
You may be required to undertake other duties from time to time as we may reasonably require.

Key Business Relationships:

Showrooms and store colleagues
Installations Teams
Installers
External partners
Customer Management Centre & Executive complaints team
Colleagues within Supply Chain, Logistics and Commercial
Retail Leadership Team, Store Managers, and their Colleagues
PR, social media, and Marketing

What we need::

Experience of dealing with complex problems and creating simple solutions.
High levels of organisational skills
Ideally from a Complaints/call handling background.
Excellent Communication skills, both written and verbal, across all levels of an organisation.
A keen eye for detail and recording data with accuracy.
Effective communication skills across multiple channels
Customer focused; understands the needs of internal and external customers, responds promptly, and ensures the customer is at the forefront of their thinking.
Working with others; builds effective relationships with peers outside own team, to provide the best solutions for our customers, not afraid to tackle conflict or confront others when problems occur.
Experience with dispute resolution and/or mediation beneficial but not essential.
Installations experience beneficial but not essential.

What's in it for me?:

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!

So we can support you during the application or interview process, please contact [email protected] for any recruitment adjustments.

Apply Now

Refine Your Search

it executive jobs in wakefield, wyk

Installations Executive Complaints Advisor

Customer Relationship Executive (IT Industry)

Customer Services Executive

Senior Web Delivery Executive

Customer Service Specialist (m/f/x)

CRM Executive

Graduate Digital Marketing & AI Content Executive

IT Manager

Sr. IT Business Services Specialist

Technology - Delivery Manager

Recovery & Resolution Analyst

Legal Officer

Immigration Caseworker

Paid Social Media Executive with Google Ads Experience

Executive Assistant

Audience Activation Executive

New and Used Car Sales Executive

AI & Automation Lead

Customer Experience Assistant

Customer Development Executive

I want to receive the latest job alerts for it executive in wakefield, wyk

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