Service desk technician Work, Jobs in Wakefield, Wyk (with Salaries)

Service Desk Analyst
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- £25,760 - £27,476 a year
- Full-time
- In-person
4h
Junior IT Support Technician
Mamas & Papas —Huddersfield
- Full-time
- Hybrid work
- Free parking
- Employee discount
Quick apply
Process Technician - (Industrial Wastewater Treatment Projects)
Glanua —Wakefield
- Full-time
- Laboratory experience
- Travel
- Mentoring
Quick apply
Level 2 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Remote
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Technician Hair & Beauty
DN Colleges Group —Doncaster
- £24,826 - £25,511 a year
- Full-time
- Organisational skills
- Communication skills
- School
- Annual leave
- Employee discount
13d
Maximo Operations Technician - UK & EMEA
Naviam —Leeds
- Azure
- Oracle
- English
Quick apply
Configuration Management Specialist
Fluor Corporation —Harrogate
- Monday to Friday
- Customer service
- Word processing
- Maintenance
Customer Support Technician Apprentice
QA Apprenticeships —Sheffield
- £22,000 - £24,000 a year
- Full-time
- Communication skills
Manager - Sales & Business Development
Ropesafe ltd —Sheffield
- £36,000 - £46,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Sales
- Salesforce
Quick apply
Configuration Management Specialist
Fluor Limited - HQ —Harrogate
- Monday to Friday
- Customer service
- Word processing
- Maintenance
Senior LCV Technician
Kelling Group Limited. —Normanton
- £18 an hour
- Full-time
- Maintenance
- Automotive diagnostics
- Free parking
- Life insurance
Quick apply
7d
Nail Technician
Gloss and Glow Hub —Huddersfield
- Part-time
- Customer service
- English
- Communication skills
Quick apply

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This role requires working in our city centre Manchester office for a minimum of 2 days per week and flexible hours to facilitate global support.
Junior IT Support Technician
Mamas & Papas —Huddersfield
Flexi-time schemes based around core working hours whether in the office, or working from home. Plus, free car parking, Prayer & Contemplation room, subsidised.
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Service Desk Analyst

Sheffield Health Partnership University NHS Foundation Trust
Sheffield

Apply Now

Job details

Full-time
£25,760 - £27,476 a year
4 hours ago

Qualifications

Active Directory

Full job description

To answer incoming calls in a professional, courteous and timely manner

To log all reported incidents or requests using the in-house call management software, ensuring best practice information gathering is completed and the record updated.

To attempt first time fix on any reported incidents, ensuring that details of all attempted fixes and their results, are recorded in the Digital Service Desk Management System.

To provide advice and support to Customers in regards to Trust systems and devices via face to face, telephone and electronic communication.

To escalate and allocate support records to the relevant support teams with the appropriate level of information to assist with onwards resolution.

To log support calls and co-ordinate incidents and service requests, with colleagues and where required with third parties.

To follow and promote Service Desk processes including the incident management and service request procedures.

To proactively maintain regular communication with Customers who have logged records, keeping them informed of progress and informing them when jobs have been assigned to other support functions.

To provide and assist with 1st/2nd line user support following direction.

To be a member of the Digital Service Desk team promoting excellent customer service and recording and solving incidents at the first point of contact.

To contribute to an efficient and effective Digital Technical and systems support/operational development service, which maximises the availability and reliability of the corporate and departmental systems/ICT equipment to end-users

To assist with the installation and configuration of new PCs and to deploy these to staff, following set procedures and processes.

To ensure that the ICT equipment deployed is correctly logged and recorded on an asset database.

To support the Digital Technical Support Engineers/Technicians.

At SHPU, we prioritise the well-being and safety of both our service users and employees. It is our policy and a condition of employment that all employees must join the DBS Update Service. This service carries an annual fee, which employees are responsible for paying up front. However, employees may claim this cost back through the Trust's Employee Expenses Reimbursement Policy. For those requiring a Basic DBS check, it is necessary to register for a DBS Online Account.

The provision of 1st line IT support to Trust users either in person, by telephone or via remote control, covering the full range of end user software and hardware running on the Trust network.

Logging, processing, diagnosing, and investigating software and hardware faults, providing advice and guidance to Customers.

Escalating issues which can’t be fixed to more senior support staff and/or IT Management.

The IT Service Desk opens Monday to Thursday 8.30 – 17.00 and Friday 8.30 – 16.30 as such, any member of the Service Desk Team may be required to work fixed hours to support the operational needs of the department and therefore the wider Trust.

To create and maintain network user accounts (including email) using Microsoft Active Directory, including maintaining the database supporting this system. This includes appropriately granting and removing permissions relating to file folder, mailbox and data access.

To promote good IT practices by means of telephone advice and promoting knowledge articles.

To effectively manage and prioritise own workload, ensuring Customer expectations are managed.

To install new hardware peripherals to best practice configurations utilising predefined procedures.

To upgrade and repair existing hardware peripherals, working with colleagues to replace/repair equipment in a cost-effective manner.

To upgrade, repair and install Trust approved, applications and other software packages remotely.

To apply generic technical problem-solving skills to investigate incidents and problems, analysing data and documenting this to support corrective action.

To be able to work with other members of the Digital Team to efficiently resolve incidents and/or to implement change.

Apply Now

Refine Your Search

service desk technician jobs in wakefield, wyk

Service Desk Analyst

Junior IT Support Technician

Process Technician - (Industrial Wastewater Treatment Projects)

Level 2 Helpdesk Engineer

Technician Hair & Beauty

Maximo Operations Technician - UK & EMEA

Configuration Management Specialist

Customer Support Technician Apprentice

Manager - Sales & Business Development

Configuration Management Specialist

Senior LCV Technician

Nail Technician

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