desktop support Work, Jobs in wakefield (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
5d
IT and Digital Support Technician
The Prince of Wales Hospice —Pontefract
- £29,339 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- No degree
- Annual leave
- Employee assistance programme
Quick apply
IT Support
Stoneacre —Doncaster
- £25,000 - £30,000 a year
- Full-time
- IT
- Communication skills
Quick apply
IT Desktop Support
Axiom Technologies —Leeds
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
IT Support Engineer
Stowe Family Law —Leeds
- £30,000 - £35,000 a year
- Hybrid work
- Salesforce
- Windows
- Travel
- Bereavement leave
Junior Infrastructure Engineer
Magnet —Leeds
- Up to £30,000 a year
- Microsoft Office
- Travel
- IT
- Employee discount
Quick apply
7d
IT Desktop Support Analyst
Sheffield Forgemasters Engineering Ltd —Sheffield
- Full-time
- Windows
- Microsoft Office
- IT
- Employee assistance programme
8d
IT Support Technician
Vintage Cash Cow —Morley
- £28,000 - £33,000 a year
- Full-time
- Hybrid work
- Travel
- IT
- Communication skills
Quick apply
9d
IT Support Apprentice
Aspire Technology Solutions —Leeds
- £17,000 a year
- Full-time
- Remote
- Customer service
- Travel
- IT
- Free parking
- Annual leave
Quick apply
1d
IT Apprentice
QA Apprenticeships —Rotherham
- £15,600 a year
- Full-time
- Computer networking
- IT
- Communication skills
Service Desk Technician
Zenith —Leeds
- £26,920.40 a year
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
1h
ICT Consultant
turn IT on —Leeds
- £28,000 - £32,000 a year
- Full-time
- Travel
- IT
- Communication skills
- Employee assistance programme
Quick apply
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Customer service
- Windows
- Free parking
- Employee assistance programme
Quick apply
5d
IT Client User Experience Engineer
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Scripting
- IT
Infrastructure Engineer
Edmondson's IT Services —Cleckheaton
- £28,000 - £32,000 a year
- Overtime
- Azure
- Windows
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Information Systems Specialist
Sheffield City Council —Sheffield
- £42,839 - £46,142 a year
- Full-time
- Azure
Desktop Technician
The British Library —Boston Spa
- £28,152 a year
- Full-time
- Maintenance
- Microsoft Office
- Presentation skills
2d
IT Analyst / Support Engineer (L1 / L2)
Precision Proco —Sheffield
- £27,500 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Sick pay
Quick apply
IT Support Engineer
Elevate Technology Group —Rotherham
- £30,000 - £35,000 a year
- Windows
- SharePoint
IT & Infrastructure Manager
Gear4Music —York
- Full-time
- Mentoring
- IT
- Leadership
- Free parking
- Work from home

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
5 days ago

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

desktop support jobs in wakefield

Service Desk Analyst - Tier I

IT and Digital Support Technician

IT Support

IT Desktop Support

IT Support Engineer

Junior Infrastructure Engineer

IT Desktop Support Analyst

IT Support Technician

IT Support Apprentice

IT Apprentice

Service Desk Technician

ICT Consultant

1st-2nd Line IT Support Engineer

IT Client User Experience Engineer

Infrastructure Engineer

Information Systems Specialist

Desktop Technician

IT Analyst / Support Engineer (L1 / L2)

IT Support Engineer

IT & Infrastructure Manager

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