We adopt an ‘anonymous recruitment’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made.
We are committed to recruiting, retaining, and developing a workforce that reflects the communities we serve. Sharing your equality monitoring data allows us to assess the impact our recruitment and employment policies and practices have and gives us the opportunity to improve them where possible. Equality monitoring information is not accessible by recruiting managers at any stage.
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About the vacancy
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Vacancy ID:
3470
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Organisation:
Delta Wellbeing
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Number of vacancies:
1
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Contract type:
Temporary/Secondment - Full Time
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Contract end date:
1 September 2027
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Location:
Llanelli
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Grade:
Grade E +8%
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Salary:
£28,515 - £31,903
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If part time and/or term time, the full time salary quoted (based on 37hrs) will be pro-rata'd accordingly
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Hourly Rate :
£14.78 - £16.54
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Contract Hours
37
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Come and join our team
Do you have the skills and attributes to make a difference to those in our communities that need our help the most?
We are looking for kind and caring individuals to join our team answering emergency alarm calls from lifeline pendants.
Delta Wellbeing is an award-winning local authority trading company and a centre of excellence for Technology Enabled Care to support older and vulnerable people to live more independently. It has grown significantly since it was established in 2018 and provides 24/7 bilingual call monitoring and other support services including telecare and telehealth alarm monitoring, TEC installation, community welfare response, lone working monitoring and out-of-hours housing repairs to local authorities, health boards, housing associations, educational settings, private companies and residents.
As a key member of our team, you will play a crucial role in providing high-quality, customer-focused service in a fast-paced environment.
You'll be the first point of contact for older adults, lone workers, and those in crisis situations.
With exceptional attention to detail and the ability to remain calm under pressure, you’ll triage incoming calls, promptly taking action such as dispatching emergency responders, as well as co-ordinating crucial services like emergency housing repairs and out-of-hours social care assistance.
You must be flexible to meet the needs of a 24/7 service working day and night shifts, weekends, and bank holidays including the Christmas period. Candidates should also have a good understanding of computers with knowledge of Microsoft Office.
Awareness of the issues associated with working with older or vulnerable people is desirable, along with information about social care/other local authority or housing association services and legislation like GDPR.
If you have a background in call handling, customer service or a health and social care background and are passionate about delivering excellent customer service in a high-pressure environment, we want to hear from you.
If you are passionate about helping others, possess strong communication skills, and thrive in a high-pressure environment, we want to hear from you.
Extensive training is given during the initial three-month period (those appointed to part-time positions will be required to work three/four days per week during this period in order to receive the training).
The ability to communicate in Welsh is essential.
It is an offence for someone to apply or volunteer for work for which they have been barred via the DBS barred lists.
For further information or an informal discussion, please contact Shereen Qasim on 0300 333 2222 or by emailing
[email protected]
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Job Description:
Generic - Delta Wellbeing Advisor.pdf – 178KB Opens in a new window
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DBS level:
A Basic Disclosure and Barring Service (DBS) check will be requested for this job
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Welsh language level - verbal
Level 3 - You will need a good level of conversational Welsh. Reasonable support can be provided on appointment to reach this level
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Closing Date:
26/06/2026, 23:55
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The Rewards
We’re proud to offer a range of benefits to our staff. Please note that the examples shown are just some of what may be available, and eligibility can vary depending on your role or contract type. For instance, certain benefits may not apply to casual workers.
Competitive salary
Automatic enrolment into the Local Government Pension Scheme
Generous annual leave entitlement with the option of purchasing addition annual leave
Access to staff health and wellbeing support
Personal development and career progression
Staff discount schemes and other benefits e.g., cycle-to-work scheme
Flexible working and family friendly policies
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Additional Information
We are committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.
Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; prior consideration will be given to existing employees who meet the essential criteria and are registered on our redeployment pool.
Eligibility: You will be asked about your nationality and if you are legally allowed to work in the United Kingdom. This is to find out if you are eligible to apply for this vacancy. This is a requirement for working within the Council or partner organisations: https://www.gov.uk/prove-right-to-work. Please Note: If you do not meet the eligibility criteria your application will not progress. If it becomes clear at a later stage in the process that you are not eligible to apply, your application may be withdrawn, or the offer retracted.
How to Apply: All applications for this vacancy must be made using our online application system. If you have an impairment which prevents you from applying online, please email:
[email protected] or contact 01267 234567 and ask for ‘Recruitment’ to discuss alternative arrangements to support you in the process.
Please see the ‘How we Recruit’ guidance on the Careers Page for more information on the recruitment process.
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