Customer relations manager Work, Jobs in Wales (with Salaries)

Customer Relations Manager
Crystal Care Group —Brook
- £40,000 a year
- Weekend availability
- Communication skills
General Manager
CWRT BLEDDYN HOTEL & SPA —Usk
- £55,000 - £60,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
8d
Tenancy Support Officer / Swyddog Cymorth Tenantiaeth
Wales & West Housing —Wales
- £36,788 - £40,718 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
1d
Operations Manager
Imperial Hotel —Tenby
- £38,000 - £42,000 a year
- Full-time
- Hotel
- Organisational skills
- IT
- Employee assistance programme
Quick apply
14d
Guest and Owner Team Manager
Haven —Pwllheli
- Weekend availability
- Customer service
- Organisational skills
- Leadership
- Employee discount
Quick apply
3d
Employee Relations & Engagement Specialist- Field Based
Iceland —Deeside
- Full-time
- Analysis skills
- Presentation skills
- Organisational skills
- Free parking
- Store discount
3d
HR Manager
Amcor —Swansea
- Full-time
- Management
- Human resources
- Communication skills
Operations Manager - Swansea
DPD Group UK —Swansea
- Weekend availability
- Warehouse experience
- Communication skills
- Free parking
Quick apply
8d
Operations Manager
Dunbia —Cross Hands
- Full-time
- Management
8d
HR Manager
Thermo Fisher Scientific —Newport
- Full-time
- Analysis skills
- Continuous improvement
- Travel
Lead Online Manager
Sainsbury's —Newport
- From £36,250 a year
- Management
- Leadership
- Employee discount
14d
Assistant Retail Store Manager (38 hours / 12 Months FTC) - Bridgend
New Balance —Bridgend
- Weekend availability
- Customer service
- Basic maths
- Communication skills
- Employee discount
- Flexible schedule
Site Manager
Snow White Laundries Ltd —Cardiff
- £50,000 - £55,000 a year
- Overtime
- Management
- Organisational skills
- Computer skills
Quick apply
1d
Labour and Employee Relations Specialist
Cytiva —Cardiff
- Full-time
- Travel
- Human resources
- Business
- Annual leave
14d
HR Business Partner, PXT
Amazon UK Services Ltd. —Swansea
- Full-time
- Management
- Microsoft Office
- Master's degree
Territory Account Manager
Univar Solutions UK Ltd —Caerphilly
- Sales
- Communication skills
Business Partner People & OD
NHS Wales Shared Services Partnership —Cardiff
- £40,559 - £48,841 a year
- Full-time
- Human resources
- Annual leave
6d
HR & Payroll Manager/Officer
Mono Equipment —Swansea
- Up to £42,000 a year
- Full-time
- Management
- Supervising experience
- Human resources
- Free parking
- Employee assistance programme
Quick apply
International Conversion Assistant
Bangor University —Bangor
- £24,334 - £26,338 a year
- Full-time
- Customer service
- English
- Microsoft Office
Customer and Trading Manager - Nightshift
Sainsbury's —Cardiff
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
14d

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Customer Relations Manager

Crystal Care Group
Brook

Apply Now

Job details

Full-time
£40,000 a year

Qualifications

Communication skills

Full job description

£40,000 per annum

Poppymill Brook (Brockworth)

Who are we?

Crystal Care Collection are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team.

Your job role will be based in Poppymill Brook in Brockworth, Gloucester which is well under construction and will be opening in December 2026.

We will ensure that every team member is offered the opportunity to develop their skills and to progress if desired. We believe that caring, compassionate people can find a rewarding career in helping others and that it is our duty to help and encourage them to do so.

The Role:

Crystal Care Collection is delighted to announce an exciting opportunity for an experienced Customer Relations Manager to join our team at Poppymill Brooke. As we continue to expand and innovate in the Care sector, we’re seeking an individual who is passionate about promoting our services, enhancing brand visibility and fostering strong relationships with our target audience.

Key Responsibilities:

Keep an updated mailing list of potential customers and regularly engage them through newsletters and digital marketing platforms.
Elevate the care home’s profile using social media, care home reviews, and by sharing stories with the PR team.
Generate quality enquiries through community engagement, build a robust network of professional contacts, and maintain regular communication.
Support the local community by hosting events at the home and attending local events to promote the care home.
Ensure showrooms reflect the luxurious home environment by keeping them available and presentable.
Serve as the main contact for all new potential residents and their families during show rounds, offering guidance and support. Train team members to confidently conduct home tours during weekends and evenings.
Foster positive and trusting relationships with enquiries by understanding their needs and addressing any concerns.
Nurture each enquiry from initial contact to final decision, ensuring the CRM system is updated and provides a detailed overview of the customer journey.
Use a Marketing Plan to demonstrate support for achieving occupancy targets.
Respond to all enquiries promptly, manage the central enquiry inbox and phone, and train team members to uphold high standards of call handling.
Support the conversion of respite residents by maintaining relationships and contact with residents and their families.

Who are we looking for?

The successful Customer Relations Manager will have effective communication and exceptional interpersonal skills. It’s essential to build professional relationships with prospective residents, families, suppliers, and professionals. Teamwork is crucial, with members aligning with and supporting the company’s values of compassion, thoughtfulness, integrity, and excellence at all times.

Are you someone who thrives in a fast-paced environment, is eager to take on new challenges, and has a track record of delivering results? If you’re ready to make a meaningful impact and contribute to the success of our mission in providing exceptional care, we encourage you to apply for this exciting opportunity with Crystal Care Collection. £40,000 per annum.

Hours of work: Monday to Friday, 09:00-17:00, which equates to 40 hours per week.

Place of work: Poppymill Brook, Brockworth, Gloucester.

Simply apply online https://crystalcarecollection.co.uk/ or email [email protected]

Apply Now

Refine Your Search

customer relations manager jobs in wales

Customer Relations Manager

General Manager

Tenancy Support Officer / Swyddog Cymorth Tenantiaeth

Operations Manager

Guest and Owner Team Manager

Employee Relations & Engagement Specialist- Field Based

HR Manager

Operations Manager - Swansea

Operations Manager

HR Manager

Lead Online Manager

Assistant Retail Store Manager (38 hours / 12 Months FTC) - Bridgend

Site Manager

Labour and Employee Relations Specialist

HR Business Partner, PXT

Territory Account Manager

Business Partner People & OD

HR & Payroll Manager/Officer

International Conversion Assistant

Customer and Trading Manager - Nightshift

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