Customer service technician Work, Jobs in Wales (with Salaries)

Computer & Phone Repair Tech / Customer service
Mobile & Computer repairs —Cardiff
- £14 an hour
- Part-time
- Schematics
- Maintenance
- Organisational skills
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Computer & Phone Repair Tech / Customer service
Mobile & Computer repairs —Cardiff
You will be responsible for delivering high-quality repairs while providing exceptional support to our customers in a fast-paced environment.
£14 an hour
Quick apply
Customer Service Representative -BOOKING IN REPAIRS ON RECEPTION for a computer repair comany
Mobile & Computer repairs —Cardiff
Previous sales or customer service experience is essential. Handling enquiries, explaining services, and upselling where appropriate.
£12.80 an hour
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Computer & Phone Repair Tech / Customer service

Mobile & Computer repairs
Cardiff

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Job details

Part-time | Full-time
£14 an hour

Qualifications

Technical troubleshooting
Network installation
Hardware repair
Computer repair
Schematics
Equipment repair
Maintenance
Technical support
Network infrastructure
Computer hardware
Organisational skills
Customer support
Customer interaction
Fault diagnosis and repair
Hand tools
Communication skills
Mechanical knowledge
Routine servicing
Mobile devices

Full job description

Job Summary
We are seeking a skilled Computer & Phone Repair Technician with excellent customer service skills to join our team. This role involves diagnosing, repairing, and maintaining a variety of electronic devices, including computers and smartphones. The ideal candidate will possess strong mechanical knowledge, proficiency with hand tools, and a solid understanding of computer hardware and networking. You will be responsible for delivering high-quality repairs while providing exceptional support to our customers in a fast-paced environment. This paid position offers opportunities for professional growth within the organisation.

Responsibilities

Diagnose and repair hardware issues on computers, smartphones, and other electronic devices.
Use hand tools and specialised equipment to disassemble, repair, and reassemble devices accurately.
Interpret schematics and technical diagrams to troubleshoot complex problems effectively.
Perform routine maintenance on computer hardware and peripherals to ensure optimal performance.
Conduct computer networking setups, including configuring routers, switches, and other network components.
Repair or replace faulty components such as screens, batteries, motherboards, and connectors.
Provide excellent customer service by explaining repair processes clearly and offering advice on device maintenance.
Maintain detailed records of repairs performed and parts used in each case.
Ensure all repairs meet quality standards and adhere to safety protocols.

Qualifications

Proven experience in computer repair, equipment repair or related technical roles.
Strong mechanical knowledge with experience using hand tools for delicate repairs.
Familiarity with computer hardware components, schematics, and troubleshooting techniques.
Knowledge of computer networking principles and equipment setup.
Ability to perform maintenance tasks efficiently on various electronic devices.
Excellent organisational skills with attention to detail in documentation and repair procedures.
Good communication skills to assist customers effectively and explain technical issues clearly.
Previous experience working with schematics or technical diagrams is advantageous but not essential. This position offers an engaging environment for individuals passionate about technology repair and customer service excellence.

Pay: £14.00 per hour

Experience:

repair: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

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Computer & Phone Repair Tech / Customer service

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