Customer solutions specialist Work, Jobs in Wales (with Salaries)

Customer Subscriptions Associate
Future Publishing —Cardiff
- £28,000 - £29,000 a year
- Hybrid work
- Continuous improvement
- Organisational skills
- Time management
- Referral programme
Quick apply
Customer Service Representative
IQUW Group —Swansea
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
Insurance Sales Agent (Hybrid)
Insurd Limited —Flint
- Up to £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Negotiation
- Free parking
- Store discount
Quick apply
Customer Service Representative
ERS Administration Services —Swansea
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
Customer Service Assistant - Go.Compare
Future Publishing —Cardiff
- £26,500 a year
- Temporary
- Hybrid work
- Microsoft Word
- Computer literacy
- Referral programme
Quick apply
Registers and Timetabling Officer | Swyddog Cofrestrau ac Amserlenni
Pembrokeshire College —Haverfordwest
- £29,440 - £31,878 a year
- Data analysis skills
- Analysis skills
Customer Sales Advisor
Admiral —Cardiff
- £26,300 a year
- Communication skills
- Annual leave
Business Support Administrator
Tokio Marine HCC —Bridgend
- Full-time
- Communication skills
- Office experience
Performance Marketing Specialist (Google Ads)
Postal Packaging Ltd —Cardiff
- From £34,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
- Free parking
- Work from home
Quick apply
Customer Service Advisor (Part Time)
Tredz Bikes —Swansea
- £13,325 a year
- Part-time
- Hybrid work
- Microsoft Word
- Writing skills
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
Commercial Administrator
NoteMachine UK Ltd —Crickhowell
- £26,436 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Accounting
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Content & SEO Specialist
Pryme Financials Ltd —Newport
- Marketing
- Data analysis skills
- Analysis skills
Customer Solutions Design Specialist (Wales)
BT —Cardiff
- Travel
ServiceNow Implementation Specialist
Capgemini —Cardiff
- Hybrid work
Assistant Project Manager
Murphy Group —Wales
- Civil engineering
- Management
- Computer literacy
- Annual leave
- Employee discount
11d
Project Manager - Acquisition Integration
Petroassist UK Limited —Swansea
- From £50,000 a year
- Full-time
- PMP
- Engineering
- Analysis skills
Quick apply
Complex Wound Specialist
Smith & Nephew —Wrexham
- Full-time
- Hybrid work
- Sales
- Organisational skills
- Annual leave
- Employee discount
Service Operator - Swansea
Selecta —Swansea
- £30,092 a year
- Full-time
- Customer service
- Training & development
- Sick pay
Quick apply
Sales Agent
Quote Detective —Pontypool
- From £23,198 a year
- Full-time
- Customer service
- Computer literacy
- Writing skills
- Free parking
- Paid training
Quick apply
IT Advisor
Cardiff Metropolitan University —Cardiff
- £29,588 - £34,610 a year
- Full-time
- School
- Annual leave
9d

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Customer Subscriptions Associate

Future Publishing -
Cardiff

Quick apply

Job details

£28,000 - £29,000 a year

Benefits

Referral programme

Qualifications

Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Complaint handling
Change management
Continuous improvement
Continuous improvement cycles oversight
Organisational skills
Multidisciplinary collaboration
Time management

Full job description

We are Future, a global multi-platform media company with big ambitions and the talent to bring them to life. Together, we connect people to their passions through the high-quality content we create and the innovative technology we pioneer.

We’re the name behind award-winning brands in specialist sectors like technology, gaming & entertainment, music, creative & photography, field sports, knowledge and home interest. Specialists in our field and passionate about what we do, every year we attract millions of consumers to our websites, magazines, events and social spaces.

We’re dedicated to creating loyal fans of our brands, and the number is growing all the time. But that’s not enough – we’re continually adding to our portfolio, building on our technology and investing in our people. Everything we do is born from our desire to innovate and influence and we restlessly look to improve. We hire people we can learn from and we work together to push the boundaries of what can be done.

What you'll be doing

As a Customer Subscriptions Associate, you will be working within our Customer Operations team and contributing to the smooth running of the department through the delivery of business critical tasks.

It is a varied role, with tasks spanning across billing and invoicing, data process and reporting, governance and process control.

You will also play a key role in identifying areas for improvement and contribute to the delivery of key projects. The role works cross-functionally with other departments, so there are lots of opportunities to connect with colleagues outside of the department and further expand your knowledge of the business.

Analysing data to make recommendations for improvements in both customer service and contact reduction.
Lead continuous improvement projects to progress the customer and agent experience and actively participate in working groups, projects and initiatives designed to drive operational excellence and efficiency improvements
Creating business cases to provide justification to implement new changes.
Maintaining key reports and performance dashboards
Maintain and improve performance within SLA’s across multiple customer service channels , collaborating with third party service providers on solutions to facilitate improvements.
Input and track invoices received into the business to help understand spend against budget
Point of contact for customer escalations/complaints for the business. Managing relationships between Future and third party service providers to ensure customer escalations/complaints are resolved in line with company process.
Supporting the handling of customer complaints providing help and guidance to third party service providers .
Develop and maintain knowledge of products and services offered by the company and its business partners.
Taking additional responsibilities as and when required by your manager.

Experience that will put you ahead of the curve...

Proven experience in subscription management, customer service, or similar administrative roles.
Keen eye for detail and accuracy
Adaptability - you’ll be able to demonstrate adaptability to cater to different stakeholder needs.
An understanding of project or change management approaches and best practice
Being proactive with excellent organisational and time management skills.
Problem solving - you'll demonstrate the ability to approach problems logically and with good judgement to ensure the appropriate customer outcome.
Basic knowledge of billing and invoicing processes.
Ability to work independently as well as part of a team.

What's in it for you...

The expected range for this role is £28,000-£29,000.

This is a Hybrid role from our Cardiff Office, working three days from the office, two from home

… Plus more great perks, which include;

Uncapped leave, because we trust you to manage your workload and time
When we hit our targets, enjoy a share of our profits with a bonus
Refer a friend and get rewarded when they join Future
Well-being support with access to our Colleague Assistant Programmes
Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal job family level P7

Who are we…

We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.

We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!

Our Future, Our Responsibility - Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are.

Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.

When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.

Because a diverse team isn't just good for business. It's the Future.

Find out more about Our Future, Our Responsibility on our website.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

#LI-Hybrid

Quick apply

Refine Your Search

customer solutions specialist jobs in wales

Customer Subscriptions Associate

Customer Service Representative

Insurance Sales Agent (Hybrid)

Customer Service Representative

Customer Service Assistant - Go.Compare

Registers and Timetabling Officer | Swyddog Cofrestrau ac Amserlenni

Customer Sales Advisor

Business Support Administrator

Performance Marketing Specialist (Google Ads)

Customer Service Advisor (Part Time)

Commercial Administrator

Content & SEO Specialist

Customer Solutions Design Specialist (Wales)

ServiceNow Implementation Specialist

Assistant Project Manager

Project Manager - Acquisition Integration

Complex Wound Specialist

Service Operator - Swansea

Sales Agent

IT Advisor

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