Learning and development advisor Work, Jobs in Wales (with Salaries)

Ombudsman and Complex Complaints Lead
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
6d
Talent Advisor
Welsh Water —Cardiff
- £42,786 - £48,912 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
5d
Sales Advisor
EE —Merthyr Tydfil
- £26,116 - £26,738 a year
- Communication skills
Strategic People Partner
Admiral —Cardiff
- Analysis skills
- Human resources
- Communication skills
- Annual leave
8d
Client Relations Advisor
Redkite Solicitors —Carmarthen
- Full-time
- Travel
- Annual leave
- Gym membership
1d
Aftersales Advisor
Tredz Bikes —Llansamlet
- £27,716 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Financial services
- Free parking
- Health & wellbeing programme
Quick apply
4h
We’re hiring! Addysg Cwtch Education Advisor wanted (Welsh desirable) – Conwy area
Stori —Conwy
- £37,575.72 a year
- Full-time
- School
- Flexible schedule
- Sick pay
7d
Customer Service Advisor
NoteMachine —Crickhowell
- £27,831.35 a year
- 12 hour shift
- Software troubleshooting
- Customer service
- IT
- Employee discount
- Life insurance
Quick apply
1d
HR Advisor (Corporate)
Powys County Council —Llandrindod Wells
- £16.61 - £17.46 an hour
- Communication skills
- Negotiation
6d
Labour and Employee Relations Specialist
Cytiva —Cardiff
- Full-time
- Analysis skills
- Travel
- Human resources
7d
Crime Reduction Tactical Advisor
South Wales Police —Merthyr Tydfil
- £33,603 - £39,276 a year
- Full-time
- Travel
- Communication skills
- Annual leave
2d
EE Retail Advisor
EE —Bridgend
- £13.66 an hour
- Weekend availability
- Employee discount
2d
Customer Service Advisor - Part-time
Capital On Tap —Cardiff
- £14,151 a year
- Part-time
- Customer service
- Financial services
- Communication skills
Seller Support Advisor, Veeqo
Project Kite - UK Parent —Swansea
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Customer service
Service Advisor- Cardiff
Tesla —Cardiff
- Customer service
- English
- Microsoft Office
- Flexible schedule
12d
Health and Safety Manager
The Celtic Collection —Newport
- Weekend availability
- Hospitality
- Organisational skills
- Communication skills
- Employee discount
Senior Business Support Administrator
Menzies LLP —Cardiff
- Organisational skills
- Banking
- Time management
HR Manager
Thermo Fisher Scientific —Newport
- Full-time
- Analysis skills
- Continuous improvement
- Travel
Customer Service Advisor
Transport for Wales —Penrhyndeudraeth
- £25,506 a year
- Microsoft Excel
- Customer service
- English
- Employee discount
14d
Land Rover Service Advisor
Sytner Land Rover Conwy —Conwy
- Weekend availability
- Customer service
- Administrative experience
- Organisational skills
- Employee discount

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Ombudsman and Complex Complaints Lead

Cardiff and Vale University Health Board -
Cardiff

Apply Now

Job details

Full-time
£50,129 - £57,365 a year
6 days ago

Full job description

Responsible for leading the Health Board’s approach to Ombudsman (PSOW) investigations and the management of complex complaints, operating with a high degree of autonomy to shape investigative strategy, oversee evidence gathering, and ensure the quality and integrity of outcomes.
The role drives the development and implementation of robust systems, standards, and policies aligned to Listening to People principles and organisational governance. Acting as an expert advisor, the postholder influences senior leaders and clinicians on sensitive and high-risk matters, ensuring effective resolution and organisational learning.
The role also leads on translating Ombudsman findings into actionable improvement plans, while owning the KPI and reporting framework to provide assurance at Board and Committee level on performance, risk, and continuous improvement.

Support the management of Ombudsman (PSOW) investigations and complex complaints, ensuring compliance with Listening to People Regulations and Health Board policy.
Act as a key contact for external bodies, supporting timely and appropriate responses to enquiries.
Provide specialist advice to staff and managers on complex complaints and Ombudsman processes.
Coordinate case reviews and multidisciplinary discussions to support evidence gathering and recommendations.
Manage day-to-day PSOW investigations, including information collation, drafting responses and monitoring timescales.
Track Ombudsman recommendations and actions, escalating risks or delays as required.
Identify themes and trends to support organisational learning and service improvement.
Contribute to KPI reporting, dashboards and assurance on performance and risk.
Maintain accurate records and data quality to support governance and audit requirements.
Support team working and share knowledge to build capability across services.
Provide advice and training to staff, promoting a culture of openness and learning.
Manage a varied workload, prioritising to meet deadlines.
Work sensitively in emotive situations, maintaining professionalism and empathy.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Apply Now

Refine Your Search

learning and development advisor jobs in wales

Ombudsman and Complex Complaints Lead

Talent Advisor

Sales Advisor

Strategic People Partner

Client Relations Advisor

Aftersales Advisor

We’re hiring! Addysg Cwtch Education Advisor wanted (Welsh desirable) – Conwy area

Customer Service Advisor

HR Advisor (Corporate)

Labour and Employee Relations Specialist

Crime Reduction Tactical Advisor

EE Retail Advisor

Customer Service Advisor - Part-time

Seller Support Advisor, Veeqo

Service Advisor- Cardiff

Health and Safety Manager

Senior Business Support Administrator

HR Manager

Customer Service Advisor

Land Rover Service Advisor

I want to receive the latest job alerts for learning and development advisor in wales

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