Library Enquiry Services Manager - HEO
Welsh Assembly Government Communication Centre Home —Cardiff
- £37,111 - £45,378 a year
- Full-time
- Travel
- Computer networking
2d
Library Enquiry Services Manager - HEO
Welsh Government —Cardiff
- £37,111 - £45,378 a year
- Part-time
- Presentation skills
- Travel
- Computer networking
2d
Customer Contact Team Leader: Libraries
Ceredigion County Council —Cardigan
- £39,152 - £40,777 a year
- Full-time
- Management
- Data entry
- IT
- Employee discount

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Library Enquiry Services Manager - HEO

Welsh Assembly Government Communication Centre Home
Cardiff

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Job details

Permanent | Full-time
£37,111 - £45,378 a year
2 days ago

Qualifications

Computer networking
Welsh

Full job description

ID 3833

The Welsh Government operates name-free recruitment. The recruiting panel will not see personal information such as a candidate’s name and address during the sifting process. This policy is in line with our commitment to end bias and promote equality and diversity.

Vacancy details

Vacancy title

Library Enquiry Services Manager - HEO

Closing date

19/06/2026, 16:00

Advertising basis

Permanent

Actual starting salary

£37,111

Salary range or pay band

HEO £37,111 to £45,378

Allowances

Work pattern

Full time (applications are welcome from people who work part time, as part of a job share or who work full time)

Group

Corporate Services and Inspectorates

Directorate

DDaT

Branch

Knowledge, Information & Records Management

Location (s)

Cardiff

Main office base

Cathays, Cardiff

Purpose of post

The Welsh Government’s Knowledge and Library Service provides information and research services to policy and legal teams based in multiple locations. The library collection comprises print and digital resources supporting the development of policy and legislation in Wales and includes the official publications archive. The Library’s print collection is held in Cardiff although most services such as training, literature searching and enquiries are provided remotely.

Following a retirement in the Welsh Government Knowledge & Library Services team, we are seeking an Enquiry Services Manager to deliver services to Welsh Government’s policy and legal teams. The post currently line manages three librarians and task manages other team members, so experience of leading teams is essential. You’ll be working alongside two other team leaders to allocate and share resources and prioritise work.

Reporting to the Head of Knowledge & Library Services, you’ll have day to day responsibility for managing the literature search and enquiry services and helping develop these to meet changing needs. You’ll ensure customer satisfaction through effective monitoring of feedback and identify areas for improvement. You’ll also be involved in helping develop and define our training offering. As subject matter expert, you’ll also provide professional advice to support the Head of Knowledge and Library Services and the Chief Librarian.

Key tasks

Line and task management of librarians (EO) and library assistants.
Advice, support and training to the information professionals undertaking literature searches to ensure that standards are met and maintained.
Manage and develop the literature search service, including allocation of work, setting deadlines, and quality checking.
Collection and analysis of statistics relating to customer experience and service delivery to inform developments.
Manage the general enquiry service by maintaining staffing levels and developing mechanisms for knowledge sharing.
Engagement with stakeholders, suppliers and professional groups
Maintain an awareness of legislative developments as they relate to information and library management, including copyright, Re-use of Public Sector Information (RPSI), FoI Publication Scheme requirements and copyright.

Development opportunities

This is an opportunity to develop experience at HEO level. You’ll broaden and develop your knowledge of research in order to support your team and provide an effective, high-quality service to library users. You’ll also develop your management skill set as you task and line manage the library team in collaboration with the other library managers. In this role you’ll develop an understanding of the work involved in developing government policy and will be making a contribution to the development of Welsh Government policy.

The postholder will represent Welsh Government in a number of professional networks. In addition to developing a wider awareness of professional issues, involvement in the wider Government Knowledge & Information Management network will develop awareness of the sector.

Other vacancy related information

In the event of a large number of applications, an initial sift will be conducted against the lead assessment criterion: Experience 1. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview
The Welsh Government library is located in Cardiff. Regular travel to the office will be expected to provide services and support, this is currently 2 or 3 days per week but flexibility will be required as this could increase.
Experience of working in libraries or information management is required for the role. Candidates are required to hold a degree or postgraduate qualification in librarianship, information studies or information management, this is an essential criteria and details of this should be included within your CV. Evidence will be requested at onboarding stage.
Candidates are required to submit a CV as part of their application, CV’s should be of a maximum of 2 sides detailing your work experience and qualifications – CV’s will be scored against the experience criteria
A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months.
A presentation/ test on ‘Delivering at Pace’ will be required at interview. More information will be provided in the invitations to that stage.

Vetting level

Basic

Number of posts

Contact point for further information regarding the post

[email protected]

Apply Now

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Library Enquiry Services Manager - HEO

Library Enquiry Services Manager - HEO

Customer Contact Team Leader: Libraries

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