Recovery specialist Work, Jobs in Wales (with Salaries)

Recoveries Specialist
Flint Bishop —Swansea
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Free parking
- Flexible schedule
Quick apply
Rent Income Recovery Officer - FTA (Gr 5)
Civic Recruitment Limited —St David's
- £22.84 an hour
- Temporary
- Hybrid work
- Travel
- Computer skills
- Communication skills
Quick apply
Rehabilitation Specialist
Nuffield Health —Pentyrch
- Up to £27,985 a year
- Full-time
- English
- Bachelor's degree
- Rehabilitation centre
- Employee discount
- Gym membership
Senior Legal Specialist
Gallagher Bassett —Wales
- Organisational skills
- Communication skills
- Employee stock purchase plan
- Annual leave
Technical Specialist - Work Capacity (NSW Workers Compensation)
Gallagher Bassett —Wales
- Mentoring
- Organisational skills
- Training & development
- Employee stock purchase plan
- Annual leave
13d
Employment Practices Specialist
Gallagher Bassett —Wales
- Analysis skills
- Training & development
- Communication skills
- Employee stock purchase plan
- Annual leave
CRM Developer / Integration Specialist
Aberystwyth University —Aberystwyth
- £47,389.29 - £56,535.44 a year
- Full-time
- Hybrid work
- Bilingual
- Azure
- Oracle
- Annual leave
- Employee discount
Training Specialist - General Insurance (12 month contract)
Gallagher Bassett —Wales
- Research
- Microsoft Office
- Analysis skills
- Employee stock purchase plan
- Annual leave
7d
Case Manager
Gallagher Bassett —Wales
- Mentoring
- Organisational skills
- Communication skills
- Employee stock purchase plan
- Annual leave
Systems Support Developer / Analyst (Microsoft Dynamics 365)
Cardiff University —Cardiff
- £41,064 - £46,049 a year
- Full-time
- Administrative experience
- University
- IT
- Annual leave
Principal Product Manager - Retention
Admiral —Cardiff
- Hybrid work
- Mentoring
- AI
- Analytics
Technical Managers - Property and General Liability Claims
Gallagher Bassett —Wales
- Analysis skills
- Communication skills
- Employee stock purchase plan
- Annual leave
System Administrator
QinetiQ —Cardigan
- £44,550 - £49,500 a year
- Full-time
- Computer Science
- In-person
- Free parking
- Store discount
9d
Reclaim Technician
Vishay —Newport
- Weekend availability
- Microsoft Excel
- Microsoft Office
- Continuous improvement
Art Therapist
Stepping Stones North Wales —Stansty ED
- £40 an hour
- Part-time
- Hybrid work
- English
- Master's degree
- Organisational skills
Quick apply
Senior Social Scientist - 2026039
Joint Nature Conservation Committee —Cardiff
- £41,525 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
- Work from home
Manufacturing Manager
Clayton Engineering Limited —Knighton
- Full-time
- Engineering
- Continuous improvement
- Team management
- Health & wellbeing programme
- Employee discount
Quick apply
13d
Adult Psychiatrist - Consultant
Remedium Partners —Wales
- £109,725 - £145,478 a year
- Leadership
- Communication skills
Healthcare Assistant
Priory Group —Abergavenny
- £27,294 a year
- Full-time
- Patient monitoring
- Computer literacy
- Patient care
- Free parking
- Annual leave
Quick apply
14d
Social Work Assistant – Integrated Triage and Assessment Services
Ceredigion County Council —Aberaeron
- £31,537 - £33,699 a year
- Temporary
- Travel

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Recoveries Specialist

Flint Bishop -
Swansea

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking
Flexible schedule

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Outbound debtor call management
Arrears management
Computer skills
Customer interaction
Outbound calling
Communication skills
Time management

Full job description

Description

Are you ready to make a positive impact on people's lives?

At Flint Bishop, we're committed to helping individuals regain control of their finances. As a Recoveries Specialist in our debt recovery department in Swansea, you'll play a vital role in our mission by providing compassionate and effective support to our customers.

The Recoveries Specialist handles high volumes of outbound and inbound calls, to resolve challenging customer queries and overdue monies owed to our clients.

You'll approach each interaction with empathy, providing guidance and support to customers, of which some maybe vulnerable. We will work with you on developing your skills to handle all calls to achieve fair outcomes.

The roles are onsite working 5 days per week at our Swansea offices.

Reporting to the Head of Recoveries.

Hours of Work Mon-Fri 37.5 hours per week (flexibility may be needed depending on client workloads).

Key Responsibilities

Deliver outstanding customer service, with a focus on resolving consumer customer queries and disputes regarding their overdue accounts; taking ownership of customers to prevent repeat contact.
Be flexible to meet customer demand through a variety of contact channels such as Voice, Webchat, and Email, both inbound and outbound
Contribute to deliver objectives and be flexible to agreed business targets (including cash collection, customer satisfaction, complaints, quality, and compliance).
Identify and understand customer needs to provide a consistently high-quality service.
Investigate, resolve, and process customer enquiries to deliver customer value at first point of contact
Effectively diagnose, investigate, and resolve customer disputes to ensure delivery of an efficient and effective service to the customer; work with specialist litigation teams to ensure they are handled and resolved in a timely manner
Negotiating repayment plans when necessary
Understand and adhere to the company and department standards, policies.
Ability to work as part of a team, sharing best practice, knowledge, resource, and ideas
Adhere to the Competence and Training procedures to promote a culture where customers are treated fairly and are properly informed
Operate customer related information systems to the required standard to maintain accurate and secure records.
A genuine passion for delivering Service Excellence, understanding what makes a great customer journey & tailoring your style appropriately
Experience in a customer facing role and target driven environment as well as excellent organisational and time-management skills
Demonstrate experience in identifying opportunities for improvement Computer literate to operate customer related information systems

Skills, Knowledge and Expertise

What You'll Need:

Strong communication and interpersonal skills
Empathy and understanding
Resilience and adaptability
A passion for helping others
Previous customer service experience (preferred)

Disclosure will be required in the event that a position is offered.
Financial checks will be required in the event that a position is offered.

Benefits

What We Offer:

Competitive Salary:

Competitive salary increasing 12 months service, plus a performance-related bonus.

Comprehensive Benefits:

Enjoy a range of benefits, including free parking, generous holiday entitlement with options to buy and sell holidays, extra day off for your birthday, onsite business café with baristas, team social events funded.

Career Growth:

We're committed to your professional development. Advance your career through opportunities for promotion and training.
We have a dedicated learning and development trainer for the department who will provide full training at the beginning and throughout your employment, supporting you with training and guidance on resolving complex and challenging caseloads.
Be committed but patient with the journey, career progression opportunities are available and our business is growing, but you must show that you can master the Recoveries Specialist role and fully understand it to open up conversations about promotion or progression - we will work with you on your development.

Positive Work Environment:

Be part of a supportive team that values collaboration and teamwork.

Work-Life Balance:

Benefit from flexible working hours and a flexible, generous holiday allowance.

About Flint Bishop

Flint Bishop is a multi-award-winning, top 200 UK law firm. We have been providing legal services to businesses and individuals for over a century.

Recognised as a ‘leading firm’ by both Chambers & Partners and The Legal 500, the outstanding quality of our staff and service levels is underlined by our ISO quality assurance accreditations, industry awards and peer ranking.

We have approximately 450 solicitors and legal experts who use their technical skills and expertise for one mission: to provide clients with clear advice that helps them to achieve their goals as effectively as possible.

Quick apply

Refine Your Search

recovery specialist jobs in wales

Recoveries Specialist

Rent Income Recovery Officer - FTA (Gr 5)

Rehabilitation Specialist

Senior Legal Specialist

Technical Specialist - Work Capacity (NSW Workers Compensation)

Employment Practices Specialist

CRM Developer / Integration Specialist

Training Specialist - General Insurance (12 month contract)

Case Manager

Systems Support Developer / Analyst (Microsoft Dynamics 365)

Principal Product Manager - Retention

Technical Managers - Property and General Liability Claims

System Administrator

Reclaim Technician

Art Therapist

Senior Social Scientist - 2026039

Manufacturing Manager

Adult Psychiatrist - Consultant

Healthcare Assistant

Social Work Assistant – Integrated Triage and Assessment Services

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Description

Key Responsibilities

Skills, Knowledge and Expertise

Benefits

About Flint Bishop

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