Senior client specialist Work, Jobs in Wales (with Salaries)

Onboarding Specialist
Tes Global —Llantrisant
- £26,599 a year
- Full-time
- Microsoft Excel
- Organisational skills
Quick apply
Senior Assistant, Global Strategic Insights Center
Deloitte —Cardiff
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Business Support Administrator
Menzies LLP —Cardiff
- Organisational skills
- Banking
- Time management
Travel Sales Consultant
Trailfinders —Cardiff
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Senior Marketing Manager
The Game Collection —Swansea
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Marketing
- Project management
- Scripting
- Employee discount
- Life insurance
Quick apply
Lead Operations Specialist
Baker Hughes —Pembroke
- Full-time
- Engineering
- Microsoft Office
- Bachelor's degree
- Flexible schedule
- Life insurance
Senior Research Scientist
Simbec-Orion —Merthyr Tydfil
- Full-time
- Microsoft Excel
- Data analysis skills
- Laboratory experience
13d
Business Development Manager (Octane)
Aldermore Bank PLC —Cardiff
- Full-time
- Business development
- Presentation skills
- Financial services
8d
Senior Assistant (Executive Assistant), Leadership Support Centre, Central Business Services
Deloitte —Cardiff
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior/Principal/Associate Ornithologist
AECOM —Cardiff
- Full-time
- Hybrid work
1d
Senior Assistant, Entities Management & Business Relationships (EMBR), Quality Risk and Security Services, 12-month Secondment/FTC
Deloitte —Cardiff
- Hybrid work
- Customer service
- No experience needed
- Microsoft Office
6d
Lead Commissioning Manager
Sygna —Wales
- Communication skills
- Annual leave
- Employee discount
New Account Manager
CSA Group —Hawarden
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Designer
Bbi —Brecon
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- AutoCAD
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
6d
Pillar 2 Compliance, Senior Manager
Pwc UK —Cardiff
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Accounting
Account Director - 16 months FTC
Walker & Sloan —Cardiff
- Leadership
Senior Verification Engineer
TechBiz Global GmbH —Wales
- Full-time
- Remote
- Doctoral degree
- English
- Master's degree
2d
Executive Assistant, Leadership Support Centre, Central Business Services
Deloitte —Cardiff
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
M&E Cost Manager / Senior Cost Manager
Rider Levett Bucknall —Cardiff
- Full-time
- Hybrid work
- Gym membership
Quick apply
Operational Risk Lead (Financial Services)
Sopra Steria —Newport
- Up to £75,000 a year
- Hybrid work
- Travel
- Financial services
- Leadership
- Annual leave

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Onboarding Specialist

Tes Global -
Llantrisant

Quick apply

Job details

Full-time
£26,599 a year

Qualifications

Microsoft Excel
Organisational skills

Full job description

Job Title: Onboarding Specialist
Working Pattern: Hybrid – Includes 3 days a week on site each week
Contract Type: Full time, permanent
Role overview:
We are looking for an Onboarding Specialist for our Payroll, HR and budget planning software, whose role is to proactively assist new and existing customers of all levels with onboarding, product training and ongoing integration queries. The role entails effectively set-up and supporting customers on how to effectively complete their ongoing payroll, HR and budget management using our EduPay and BPS solutions, understand their requirements and working with the customer to identify appropriate solutions.
Key responsibilities:

Ensure all SLAs are met including but not limited to set up procedures, parallel runs and onboarding admin related to new client set ups for our Payroll, HR and budget planning systems.
Deliver high quality setups and administration for clients, with strong use of the Edupay and BPS software.
Complete accurate parallel runs, identifying issues before they arise and correcting data where appropriate.
Have excellent Microsoft excel skills, being able to manage large volumes of data administration in a professional and confidential manner
Provide client implementation calls including but not limited to; gathering requirements for the effect set up of the BPS and Edupay to ensure smooth onboarding, give a clear outline of the onboarding process to the client, set expectations around time frames and data submissions, and deliver introductory system training.
Proactivity work as part of a team to follow up with clients where outstanding data is required, effectively reset expectations with clients where this creates delays to Go Live.
Provide full detailed product training at the point of Go Live (access) to clients to ensure functionality and understanding of the Edupay and BPS products post sale.
Work effectively as a team to ensure all customers are onboarded as effectively as possible, whilst delivering exceptional customer service.
Review customer complaints and concerns and seek to improve the customer experience.
Deliver consistently against a clear set of objectives and KPI’s relating to both to personal delivery (productivity) and team delivery of customer interactions (NPS).
Demonstrate high levels of engagement and passion about all products and an ability to translate this to all our customers.

What will you need to succeed?
Experience:

Drive and motivation to work in a fast-paced environment with minimum supervision.
Ability to learn quickly and adapt to change as new products are introduced alongside new ways of working.
Ability to communicate effectively to a diverse range of customer types (i.e., senior management, middle management, and product users), using a range of communication channels.
Must be an excellent communicator both verbally and written with great presentational attributes.
Problem solving skills for resolving complaints and complex queries.
Excellent organisational skills for managing multiple customers simultaneously and prioritise workload.
Strong interpersonal skills including effective questioning and listening skills.
Aptitude in using software products of varying complexity.

Quick apply

Refine Your Search

senior client specialist jobs in wales

Onboarding Specialist

Senior Assistant, Global Strategic Insights Center

Senior Business Support Administrator

Travel Sales Consultant

Senior Marketing Manager

Lead Operations Specialist

Senior Research Scientist

Business Development Manager (Octane)

Senior Assistant (Executive Assistant), Leadership Support Centre, Central Business Services

Senior/Principal/Associate Ornithologist

Senior Assistant, Entities Management & Business Relationships (EMBR), Quality Risk and Security Services, 12-month Secondment/FTC

Lead Commissioning Manager

New Account Manager

Senior Designer

Pillar 2 Compliance, Senior Manager

Account Director - 16 months FTC

Senior Verification Engineer

Executive Assistant, Leadership Support Centre, Central Business Services

M&E Cost Manager / Senior Cost Manager

Operational Risk Lead (Financial Services)

I want to receive the latest job alerts for senior client specialist in wales

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