Head of customer service Work, Jobs in Walkden, Gtm (with Salaries)

Head of Customer Experience
Imagine That! Wigan —Wigan
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
7d
Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
4d
Operations & Administration Coordinator
GC Windows Ltd —Leigh
- £29,000 - £35,000 a year
- Full-time
- Microsoft Office
- IT
- Construction
- Annual leave
- Employee discount
Quick apply
Head of Operations
M Group —Preston
- Engineering
- Business development
- No degree
- Annual leave
- Employee assistance programme
Head of Field Service Operations (UK & Ireland)
Envipco —Warrington
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
Quick apply
Head of Block / Block Director
Legacie Management & Lettings —Manchester
- £75,000 - £100,000 a year
- Full-time
- Driving
- In-person
- Phone etiquette
Quick apply
4d
Empty Homes Coordinator
Your Housing Group —Warrington
- £26,000 - £27,000 a year
- Full-time
- Remote
- Maintenance
- Organisational skills
- School
- Annual leave
- Employee discount
Quick apply
2d
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
Part Time Supervisor
Schuh —Stretford
- Part-time
- Customer service
- Supervising experience
- Employee assistance programme
- Employee discount
Head of Corporate Relationships
Together —Cheadle
- Full-time
- Management
- Leadership
Quick apply
Head of Customer Service
PC Group —Blackburn
- Temporary
- Hybrid work
- Management
- APIs
Quick apply
Head of Standards & Verification
Training Qualifications UK —Sale
- £65,000 a year
- Full-time
- Project management
- Continuous improvement
- Leadership
- Annual leave
- Life insurance
Quick apply
4d
Sales & Loyalty Team Leader
SimpliSafe Ltd —Manchester Central
- £40,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Head of Customer Support
AJ Bell —Manchester
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Employee assistance programme
- Gym membership
Quick apply
Helpdesk Manager
Armstrong Building and Maintenance Limited —Heywood
- £37,500 - £40,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
Coffee Account Manager (North) – Wholesale, Barista Training & Customer Support
Extract Coffee Roasters —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Hospitality
- Café
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Head of Mobilisation & Programme Delivery
Envipco —Warrington
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Business
Quick apply
Head of Customer Care
Capital on Tap —Manchester
- £500 - £750 a week
- Analysis skills
- Financial services
9d
Group Operations Manager
Out Lane Social —Leyland
- £40,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Travel
- Free parking
- Store discount
Quick apply
3d
Credit Control Manager
Go Traffic Management —Salford
- £40,000 - £45,000 a year
- Hybrid work
- Microsoft Excel
Quick apply

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head of customer service jobs near walkden, gtm

Head of Customer Experience

Imagine That! Wigan
Wigan

Quick apply

Job details

Full-time
£35,000 - £40,000 a year
7 days ago

Qualifications

Hospitality
Management
Customer service
First Aid Certification
Continuous improvement
Leadership

Full job description

Overview
As Head of Customer Experience, you will lead the day-to-day running of the venue, ensuring exceptional standards across customer service, operations, team performance, health and safety, and commercial delivery.

You will be responsible for creating a welcoming, engaging and memorable experience for every guest whilst ensuring the attraction operates efficiently, safely and profitably.

This is a hands-on leadership role, ideal for someone who enjoys being visible on the floor, supporting teams and driving continuous improvement.

Visitor Experience

Lead and champion an outstanding visitor experience throughout the attraction.
Monitor customer feedback and implement improvements to enhance guest satisfaction.
Ensure all areas are clean, engaging, welcoming and operating to the highest standards.
Resolve customer concerns professionally and effectively.
Create a culture where exceptional customer service is at the heart of everything we do.
Oversee the daily operation of the attraction, ensuring smooth and efficient running.
Manage staffing levels and rota planning to meet business needs.
Drive operational performance and efficiency across all departments.
Ensure all opening and closing procedures are completed correctly.
Support the delivery of special events, school visits and seasonal activities.

Team Leadership

Recruit, train, develop and inspire a high-performing team.
Conduct regular one-to-ones and performance reviews.
Create a positive, energetic and supportive working environment.
Coach managers and supervisors to deliver excellent leadership throughout the venue.
Promote a culture of accountability, teamwork and continuous improvement.

Health & Safety

Ensure full compliance with all health and safety policies and procedures.
Maintain high standards of risk management and safeguarding.
Conduct regular venue inspections and audits.

About You

We're looking for an experienced operational leader who is passionate about customer experience and enjoys working in a fast-paced visitor attraction environment.

Essential

Previous experience in an Operations Manager, General Manager, Visitor Experience Manager or similar leadership role.
Strong people management and team development experience.
Excellent customer service and complaint resolution skills.
Experience managing operational performance and KPIs.
Strong organisational and problem-solving abilities.
Confident decision-maker with the ability to remain calm under pressure.
Flexibility to work weekends, bank holidays and school holidays. (Must be committed to one day at the weekend)

Desirable

Experience within visitor attractions, leisure, hospitality, family entertainment, tourism or retail.
Health & Safety qualification.
First Aid qualification.

If you're passionate about delivering exceptional guest experiences, leading successful teams and helping create magical memories for families, we'd love to hear from you.

Applications with a cover letter will be considered first

Job Type: Full-time

Pay: £35,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in walkden, gtm

Head of Customer Experience

Head of Customer Experience

Operations & Administration Coordinator

Head of Operations

Head of Field Service Operations (UK & Ireland)

Head of Block / Block Director

Empty Homes Coordinator

Customer Service Manager X2

Part Time Supervisor

Head of Corporate Relationships

Head of Customer Service

Head of Standards & Verification

Sales & Loyalty Team Leader

Head of Customer Support

Helpdesk Manager

Coffee Account Manager (North) – Wholesale, Barista Training & Customer Support

Head of Mobilisation & Programme Delivery

Head of Customer Care

Group Operations Manager

Credit Control Manager

I want to receive the latest job alerts for head of customer service in walkden, gtm

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