Patient access occupations Work, Jobs in Walkden, Gtm (with Salaries)

Patient Call Handler
The Functional Gut Group —Manchester
- £30,000 a year
- Overtime
- Customer service
- GP surgery experience
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
4d
Care Co-ordinator
Salford North Primary Care Alliance —Manchester
- From £28,392 a year
- Part-time
- Organisational skills
- In-person
- Leadership
- Health & wellbeing programme
- Sick pay
Quick apply
6d
Patient Advsior
Optimax Clinics Limited —Manchester
- £26,436.80 a year
- Weekend availability
- Customer service
- Travel
- Patient care
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Admission & Discharge Co-ordinator Neuro Services.
Impression Health and support LTD (Derby House ) —Liverpool
- From £60,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
Quick apply
5d
Medical Receptionist
Baby ultrasound clinic —Bolton
- From £13 an hour
- Part-time
- Administrative experience
- In-person
- Office experience
Quick apply
13d
Booking & Scheduling Clerk
Northern Care Alliance NHS Foundation Trust —Rochdale
- £25,760 - £27,476 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Annual leave
3d
Team Secretary
Greater Manchester Mental Health NHS Foundation Trust —Bolton
- £25,760 - £27,476 a year
- Part-time
- Communication skills
- Annual leave
3d
Senior Customer Operations Coordinator
The Family Health Group —Salford
- £27,420 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Booking & Scheduling Assistant
Northern Care Alliance NHS Foundation Trust —Salford
- £25,272 a year
- Full-time
- Hybrid work
- Microsoft Office
- Annual leave
4d
Medical Receptionist
North Trafford Group Practice —Manchester
- £14,872 - £15,340 a year
- Overtime
- Customer service
- GP surgery experience
- Microsoft Office
- Free parking
Quick apply
21h
Medical Secretary
Northern Care Alliance NHS Foundation Trust —Salford
- £25,760 - £27,476 a year
- Part-time
- Remote
- Microsoft Office
- Annual leave
4d
Patient Services Advisor
mydentist —Radcliffe
- 8 hour shift
- Customer service
- Microsoft Office
- IT
- Free parking
- Employee assistance programme
Quick apply
Patient Care Coordinator
Bioidentical Hormone Therapy Ltd —Stockport
- £26,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
5d
BTU Admissions Coordinator
Northern Care Alliance NHS Foundation Trust —Salford
- £25,760 - £27,476 a year
- Part-time
- Organisational skills
- Communication skills
- Annual leave
4d
Elective Admissions Clerical Officer
East Lancashire Hospitals NHS Trust —Burnley
- £25,272 a year
- Full-time
- Customer service
5d
Administrator
NHS Professionals —Widnes
- £12.92 an hour
- Temporary
- Microsoft Word
- Management
- Accounting
Quick apply
13d
Ward Clerk - Ward T4
Northern Care Alliance NHS Foundation Trust —Salford
- £25,272 a year
- Full-time
- Word processing
- Typing
- Annual leave
6d
Private Patient Coordinator
Newmedica —Manchester
- Up to £30,000 a year
- Sales
- Customer service
- Microsoft Office
- Annual leave
Quick apply
Receptionist/Care Navigator - Part Time OR Full Time
Monton Medical Centre —Eccles
- £12.71 an hour
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
18h
Customer Service Admin Assistant
Specsavers —Sale
- Up to £12.91 an hour
- Part-time
- Customer service
- Front desk
- Employee discount
- Sick pay
10d

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patient access occupations jobs near walkden, gtm

Patient Call Handler

The Functional Gut Group
Manchester

Quick apply

Job details

Full-time | Fixed term contract
£30,000 a year
4 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Customer service
GP surgery experience
GCSE
Administrative experience
Organisational skills
Medical terminology
Communication skills
Time management
Office experience

Full job description

KEY RESPONSIBILITIES:

The Patient Call Handler is responsible for managing incoming and outgoing calls, providing patients with accurate information, and ensuring a high standard of customer service. The role supports the smooth operation of clinical services by effectively handling enquiries, booking appointments, and directing patients appropriately.

MAIN DUTIES AND RESPONSIBILITIES:

· Answer incoming calls from patients in a professional and empathetic manner

· Respond to patient enquiries, requests and concerns providing clear and accurate information

· Deliver a high standard of patient care and customer service at all times

· Handle sensitive situations with professionalism and discretion

· Manage challenging calls calmly and effectively

· Navigate high call volumes efficiently

· Escalate urgent or complex queries to the appropriate clinical or management team

Appointment Management and Patient Communication

· Book, amend, and cancel patient appointments in line with service procedures

· Prioritise urgent cases appropriately (following protocols)

· Provide clear information about services, opening times, and procedures

· Relay messages accurately to clinicians and staff

· Record call details and outcomes clearly within the patient records accurately

· Support general administrative tasks

· Follow practice protocols to identify urgent or emergency cases

· Escalate calls to clinicians when necessary

Confidentiality and Compliance

· Maintain strict patient confidentiality in line with GDPR

· Follow all policies relating to data protection and information governance

· Adhere to safeguarding and clinical safety procedures

QUALITICATIONS AND SKILLS REQUIRED:

· Previous experience in a call handling, customer service, or healthcare environment

· Excellent communication and listening skills

· Ability to remain calm under pressure

· Ability to multi-task, manage conflicting priorities &requests, and problem-solving skills

· Professional and polite telephone manner

· Strong ICT skills with experience of data inputting, using Microsoft packages and Patient Management systems

· Excellent organisational skills to meet the demands of the role, maintaining concentration and accuracy

· Ability to provide empathy and professionalism to all callers

· Previous experience in a GP practice or healthcare setting

· Understanding of medical terminology

· Customer service or qualification (desirable)

GENERAL:

· Willingness to work to all Policies and Procedures in place, including undertaking any mandatory training when necessary.

· Ability to work to any deadlines set, using own initiative or as part of a team.

· Flexibility to work occasional out of hours, travel both within and outside of the UK (all expenses will be covered), and assist with any ad-hoc duties that may be required for the Service needs.

· Willingness to undertake an Standard DBS check.

SALARY AND BENEFITS:

Salary: £30,000 per annum
Contract type: 12-month fixed term contract
Location: Manchester
Hours: 40 hours per week over 5 days (Monday to Friday)
Position is clinic based from 8am to 4.30pm daily
Annual Leave: 25 days starting from 1st March plus Bank Holidays
Overtime and TOIL available
Private Health Cover (following completion of the 6-month probationary period)
Employee pension scheme
Birthday day off
Access to EAP (Employee Assistance Programme)
Bike2work Scheme

Pay: £30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

patient access occupations jobs in walkden, gtm

Patient Call Handler

Care Co-ordinator

Patient Advsior

Admission & Discharge Co-ordinator Neuro Services.

Medical Receptionist

Booking & Scheduling Clerk

Team Secretary

Senior Customer Operations Coordinator

Booking & Scheduling Assistant

Medical Receptionist

Medical Secretary

Patient Services Advisor

Patient Care Coordinator

BTU Admissions Coordinator

Elective Admissions Clerical Officer

Administrator

Ward Clerk - Ward T4

Private Patient Coordinator

Receptionist/Care Navigator - Part Time OR Full Time

Customer Service Admin Assistant

I want to receive the latest job alerts for patient access occupations in walkden, gtm

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