Contact centre team leader Work, Jobs in Wallasey, Msy (with Salaries)

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Team Leader (Contact Cente)
Bullen Healthcare —Liverpool
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Management
- English
- Free parking
- Referral programme
Quick apply
Customer Service Assistant
Clarity Point Ventures —Liverpool
- £14 - £16 an hour
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Paid training
Quick apply
1d
Contact Centre Senior Operations Manager
Reed In Partnership —Liverpool
- £40,000 - £65,000 a year
- Full-time
- Spanish
- English
- Continuous improvement
- Annual leave
- Flexible schedule
9d
Personal Injury Team Leader
Bond Turner —Liverpool
- Full-time
- Hybrid work
- Communication skills
Quick apply
Claims Handler
The Granite Group —Liverpool
- £28,747 - £38,160 a year
- Full-time
- Hybrid work
- Mentoring
- Communication skills
- Flexible schedule
Quick apply
Trainer
Amazon UK Services Ltd. —Liverpool
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Customer Service Representative
The Granite Group —Formby
- £25,877 - £27,515 a year
- Full-time
- Hybrid work
- Communication skills
- Flexible schedule
Quick apply
Senior Relationship Team Leader
DCBL —Runcorn
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Travel
Quick apply
17h
Warehouse Administrator
Honeywell —Ellesmere Port
- Full-time
- Microsoft Office
- Communication skills
3PL Fulfilment Centre Team Leader
3P Logistics Limited —Wigan
- £14.33 - £15.33 an hour
- Sales
- Continuous improvement
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
7d
Area Manager
Amazon UK Services Ltd. —Liverpool
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Inbound Collections
DCBL —Runcorn
- £24,125 - £25,000 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
- Free parking
- Employee assistance programme
Quick apply
2d
Manager, Ticketing Operations
Liverpool Football Club —Liverpool
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
7d
Youth Helper (Merseyside)
St John Ambulance —Liverpool
- Leadership
People Coordinator
James' Place —Liverpool
- £30,000 a year
- Full-time
- Hybrid work
- Conflict management
- Human resources
- Recruiting
1d
Assistant Procurement Officer
The City of Liverpool College —Liverpool
- £25,299 - £29,911 a year
- Computer literacy
- Data entry
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
22h
Markets Assistant
St Helens Borough Council —St Helens
- £28,598 - £31,022 a year
- Communication skills
Part Time Branch Assistant
Booker Group —Liverpool
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
1d
Rehabilitation Co-ordinator Single Point of Contact
The Walton Centre NHS Foundation Trust —Liverpool
- £49,387 - £56,515 a year
- Full-time
- Hospital
- Databases
- Rehabilitation centre
13d
Onboarding Team Member - PI (Liverpool)
Fletchers Solicitors —Liverpool
- £24,479 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Sick pay
Quick apply
2d

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contact centre team leader jobs near wallasey, msy

Team Leader (Contact Cente)

Bullen Healthcare -
Liverpool

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Casual dress
On-site gym
Company pension
Company events
Transport links
Referral programme
On-site parking

Qualifications

CRM software
Management
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
English
Complaint handling
Patient service
Microsoft Office
Performance management
Change management
Supervising experience
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Staff training
Management reporting
Professional development mentoring
Customer interaction
Multidisciplinary collaboration
Training & development
Leadership
Team motivation leadership
Internal quality assurance

Full job description

What’s the Role All About?

This isn’t cold calling. This is purposeful, patient-focused communication.

As a Team Leader, you’ll be leading and coaching our teams to deliver the exceptional services our patients expect. This role is fundamental in ensuring that operations KPI's and service levels are consistently met through effective performance management, a focus on quality assurance, process optimisation and people development. You’ll need to be driven by targets, but more importantly, driven by the desire to make a real difference to someone's day, and someone’s life.

What You'll Be Doing

Team leadership & coaching

Set and measure daily, weekly and monthly targets and performance goals
Hold regular 1:1's with your team, briefing and coaching them to drive performance
Create and embed a culture of accountability, high performance and continuous improvement
Drive engagement and commitment withing the team.

Performance Management

Monitor real-time and historical performance metrics (e.g., AHT, FCR, adherence, quality scores).
Identify trends and implement corrective actions to improve service levels.
Conduct quality assessments and lead performance improvement plans where required.
Work within regulatory and GDPR data protection requirements

Patient Experience

Ensure advisors consistently deliver empathetic, accurate, and efficient service.
Handle complex or escalated patient queries and complaints professionally.
Champion patient feedback initiatives and implement service enhancements.

Operational Support

Collaborate with contact centre internal teams to ensure effective scheduling and resource allocation.
Liaise with training and quality teams to deliver onboarding, refresher training, and quality assurance.
Maintain up-to-date knowledge of products, services, systems, and compliance requirements.

Stakeholder Engagement

Work proactively with cross-functional teams (IT, HR, QA, etc.) to support team performance and business objectives.
Contribute to regular reporting, insights, and recommendations for senior management.

What You Bring

Essential

Proven experience in a contact centre leadership role
Excellent interpersonal skills with a resilient, can-do attitude
Strong leadership and management skills with a professional and balance approach
Great communication, adaptability, and energy in person and on the phone
Ability to manage change and competing demands in a fast paced, target driven environment
Strong confidentiality and discretion—this is personal, sensitive work
Proficiency in Microsoft Office and CRM/telephony platforms

Desirable

Healthcare or medical product experience would be beneficial but is not essential
Experience supporting branch based teams in multiple locations

What Makes This Role Different?

At Bullen, we're not just providing a service, we're creating peace of mind, better quality of life, and a reliable helping hand for someone living with a lifelong condition.

You’ll work in a fast-paced, customer driven environment, where your leadership will guide today and shape tomorrow.

What’s in It for You?

A meaningful role with direct customer impact
A unique, collaborative workplace full of people with purpose
Opportunity for learning, growth and mentorship
The chance to be part of something bigger than yourself
Salary dependent on experience

Recruitment Process

Candidates will be invited to join a screening call with our AI partner, Lily after which, successful candidates will be invited to attend a face-to-face interview at our Liverpool Head Office.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site gym
On-site parking
Referral programme
Transport links

Application question(s):

So we can contact you quickly, what is your mobile phone number and email address?

Work Location: In person

Quick apply

Refine Your Search

contact centre team leader jobs in wallasey, msy

Team Leader (Contact Cente)

Customer Service Assistant

Contact Centre Senior Operations Manager

Personal Injury Team Leader

Claims Handler

Trainer

Customer Service Representative

Senior Relationship Team Leader

Warehouse Administrator

3PL Fulfilment Centre Team Leader

Area Manager

Inbound Collections

Manager, Ticketing Operations

Youth Helper (Merseyside)

People Coordinator

Assistant Procurement Officer

Markets Assistant

Part Time Branch Assistant

Rehabilitation Co-ordinator Single Point of Contact

Onboarding Team Member - PI (Liverpool)

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