Home manager Work, Jobs in Wallasey (with Salaries)

Customer Voice and Complaints Manager
MagentaLiving —Birkenhead
- £45,000 - £48,000 a year
- Communication skills
- Teaching
- Free parking
- Annual leave
11d
Senior Administrative Officer - Electronic Monitoring
HM Prison & Probation Service —Birkenhead
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
2d
Deputy Team Manager- Assessment Service
Liverpool City Council —Liverpool
- £51,356 - £56,673 a year
- Continuous improvement
- Employee assistance programme
5d
Central Programmes Manager
Scottish Power —Birkenhead
- £70,800 - £88,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Leadership
- Annual leave
- Employee discount
12d
Office and Compliance Manager
Citizens Advice —Wirral
- £36,000 a year
- Hybrid work
- Employee assistance programme
Workplace Wellbeing Partner
Liverpool City Council —Liverpool
- £35,412 - £39,862 a year
- Communication skills
- Employee assistance programme
10d
Operations Leader
Department for Work and Pensions —Lytham St. Annes
- £38,772 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
10d
Estate Agent
The Property Experts —Liverpool
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Senior PFI Contracts Manager
Liverpool City Council —Liverpool
- £70,608 - £78,297 a year
- Contracts
- Negotiation
- Employee assistance programme
Major Events Spectator Experience Manager
Liverpool City Council —Liverpool
- £40,777 - £46,142 a year
- Employee assistance programme
Strategic Projects Manager
Liverpool City Council —Liverpool
- £56,673 - £62,580 a year
- Employee assistance programme
4d
Team Manager - Family Help Service
Liverpool City Council —Liverpool
- £56,673 - £62,580 a year
- Employee assistance programme
5d
Care Home Manager
Anchor —Wallasey
- £46,500 a year
- Communication skills
1d
Education Development Manager (International Programmes)
EduPac Global Education Services UK —Liverpool
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Health & wellbeing programme
- Flexitime
Quick apply
12d
Resident Liaison
LIVINGWAY —Liverpool
- £27,000 - £32,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Health & wellbeing programme
Quick apply
Home Manager
Barchester Healthcare —Chester
- Organisational skills
- Leadership
- Marketing
Quick apply
Store Manager
Starbucks —Upton
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
General Manager
Flight Club - Liverpool —Liverpool
- £48,000 - £52,000 a year
- Full-time
- Driving
- IT
- Employee assistance programme
- Employee discount
Quick apply
Customer Insight & Performance Manager
Crosby Housing Association —Liverpool
- £40,107 - £43,955 a year
- Full-time
- Hybrid work
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
12d
City Watch Operation Officer
Liverpool City Council —Liverpool
- £27,254 - £31,022 a year
- Microsoft Office
- IT
- Communication skills
- Employee assistance programme
3d

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Customer Voice and Complaints Manager

MagentaLiving -
Birkenhead

Apply Now

Job details

Permanent
£45,000 - £48,000 a year
11 days ago

Benefits

Free parking
On-site gym
Annual leave
Company pension
Paid volunteer time

Qualifications

Complaint handling
Communication skills
Teaching

Full job description

About The Role

We’re looking for an experienced and confident Customer Voice and Complaints Manager to lead Magenta’s approach to complaints, customer feedback, engagement and insight-led service improvement. This role will make sure customers are listened to, complaints are handled fairly and consistently, and learning is used to improve services and customer outcomes.

You’ll lead a customer-focused team, oversee complaint handling and Housing Ombudsman compliance, and create meaningful opportunities for customers to influence services, policies and priorities. Working closely with colleagues across Magenta, you’ll use feedback, data and insight to identify themes, improve processes, strengthen accountability and demonstrate how we are listening and acting through clear “You Said, We Did” outcomes.

We’re looking for someone with strong experience in customer voice, complaints, engagement or feedback services, ideally within social housing or another regulated environment. You’ll need excellent leadership, communication, stakeholder management and reporting skills, along with a strong understanding of the Housing Ombudsman Complaint Handling Code and a passion for fairness, inclusion and continuous improvement.

About Us

Our Purpose: Empowering people is our purpose. We work together by guiding, teaching, and mutual support, cultivating knowledge and confidence to overcome challenge and seize opportunities. By uplifting each other, we extend this empowerment to our customers and communities, contributing to the well-being of the broader society we serve.

Our Vision: Opening doors to homes full of love, communities full of life, and a world full of possibilities is all about creating opportunities and eliminating barriers for everyone.

Our Values: 'Do the Right Thing' is the thread that weaves our actions, decision-making, and connections. Making choices that align with our purpose, vision, and values, and ensuring everyone feels safe and supported.

At Magenta Living, our mission is to provide customers with a home they’re proud of and create flourishing communities. We're proud to say that it’s our dedicated people that make this happen. This is a very transformative and exciting time to join us as we embark on the Road to 2030!

Who we are:

We are innovatively forward thinking, with a customer focussed approach. This allows us to be one of the best in our industry, managing around 13,000 homes across our heartland Wirral and the North West.

One of our key focuses is giving back to our customers and communities and as a Not-for-Profit organisation, social value is a significant part of who we are - everyone has their part to play at Magenta Living.

You’re in great hands here at Magenta Living. We are proud of being awarded the Navajo Charter-mark for our work supporting the LGBTQ+ community and ISO45001 for our people health and safety practices.

At Magenta Living we are proud to be an employer who provides equal opportunities. We encourage all applications regardless of age, different abilities, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

Our Culture:

We’re proud of our empowering, fun and flexible culture and value every colleagues opinion.

Our teams are the talented and motivated driving forces behind improving our customer, communities and colleague experiences, with opportunities for you to get involved with our dynamic colleague panels and social events

What we offer:
There are so many to pick from, but to just name a few…

26 days holiday (plus UK bank Holidays)
Paid time off over Christmas Period
Defined Contribution Pension Scheme with a fixed employer rate of 6%
Flexible working
Healthcare Cash Plan
Well-being support and fun employee events
Employee Recognition programme
Talent Management Programmes and e-learning access to support development
Free parking at either our head office or main depot
Paid professional memberships
Volunteering day

Are you ready to take your career to the next level? At Magenta Living, we believe in empowering and developing our employees to reach their full potential. By signing up for our job alerts, you'll be the first to know about exciting opportunities that align with your skills and aspirations. Please follow the below link to sign up:

Jobs with Magenta Living housing association | Magenta Living

We believe that everyone should have access to the wide range of opportunities we offer. Our job alerts ensure you stay informed about roles at Magenta Living.

Apply Now

Refine Your Search

home manager jobs in wallasey

Customer Voice and Complaints Manager

Senior Administrative Officer - Electronic Monitoring

Deputy Team Manager- Assessment Service

Central Programmes Manager

Office and Compliance Manager

Workplace Wellbeing Partner

Operations Leader

Estate Agent

Senior PFI Contracts Manager

Major Events Spectator Experience Manager

Strategic Projects Manager

Team Manager - Family Help Service

Care Home Manager

Education Development Manager (International Programmes)

Resident Liaison

Home Manager

Store Manager

General Manager

Customer Insight & Performance Manager

City Watch Operation Officer

I want to receive the latest job alerts for home manager in wallasey

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