Help schools, parents and pupils experience safer, smarter school transport.
StudentSafe is seeking a dedicated and proactive Customer Service Agent to join their team on a fixed-term contract.
- Do you have experience working on a helpdesk, in a customer service-facing role?
- Are you passionate about providing excellent services to customers?
- Are you looking to gain invaluable skills and experiences in the workplace?
If your answer is yes, please keep reading!
The role of the Customer Service Agent sits within the Customer Success Department. Here, you will play a pivotal role in supporting parents and guardians with all aspects of their transport requirements to and from school. We are a determined, ambitious and focused team, and are looking for our newest member to play a key role in contributing to our success. Every day is different to the next, and you will gain plenty of experience in a dynamic environment.
About StudentSafe
StudentSafe is a transport management and technology company helping independent schools across the UK deliver safer, smarter and more sustainable transport solutions.
We work in partnership with schools to improve home-to-school bus services and manage transport for sports fixtures, educational trips and other school activities. With ambitious growth plans and a target of partnering with more than 120 schools by 2028, this is an exciting time to join our team.
Every day, our people and technology help schools keep children safe while allowing staff to focus on what they do best: delivering an outstanding education.
Through our parent app, families can track vehicles in real time and receive updates on boarding status and delays, providing greater visibility and peace of mind. Behind the scenes, we help schools optimise routes, manage bookings, procure safe and reliable transport providers, improve operational efficiency and enhance the overall transport experience for parents and pupils alike.
If you're looking to join a growing company where your work has a genuine impact on schools, families and children's safety, we'd love to hear from you.
What will the Customer Service Agent be doing?
In this role, you will be working on StudentSafe’s Customer Service Helpdesk to field parent calls and emails, acting as the first point of contact for all parent queries.
- Handle customer issues and escalations with professionalism and care, ensuring timely resolution and high customer satisfaction
- Assist parents with placing regular and ad-hoc bookings
- Incident management and complaint handling: work across internal teams to resolve any challenges
- Guide parents on using the StudentSafe app and troubleshoot any app-related issues
- Provide accurate, up-to-date information across all communication channels
- Make targeted outbound calls to parents as required
- Stay informed and up to date on all customer service tools and systems
- Send mass email communications to target groups
- Take a holistic approach: learn about the roles of other teams and departments and work in a way that supports all teams and colleagues
Experience and Skills
- Experience working on a customer service platform to manage end-user email and phone communications
- Complaint handling and experience handling difficult and stressful calls and emails with service users, with the ability to keep calm and confident
- A passion for providing excellent service to customers and a keen interest in customer satisfaction
- Proficiency working on a database system and accessing data
- Experience working in a fast-paced and dynamic environment
- Excellent written and verbal communication
- Experience communicating with parents and guardians
- Experience working in schools or with schools is desirable but not essential
Job type and salary
This is a hybrid role with home and office working. The successful candidate will be expected to travel to StudentSafe’s office in Slough on a weekly basis. During the probationary period and whilst the appointed candidate is still learning the role, there may be an expectation to be in the office more frequently.
The Customer Service Agent will report into the Customer Service Manager
- Fixed term contract 1st August 2026 – 31st October 2026
- The successful candidate must have permission to work in the UK by the start of their employment
- Competitive pay of £15.00 per hour, exceeding the UK Real Living Wage
- StudentSafe will consider applicants who may wish to work split shifts. StudentSafe will also consider weighted hours on certain days of the week. Such arrangements are at the discretion of StudentSafe based on the needs of the business. Standard hours are 8am – 5pm Monday to Friday.
If you think you would be a good fit for this role, please send your CV and covering letter to Georgia at [email protected] and Dan at [email protected].
Application Deadline: 30th June 2026. Please note that we reserve the right to close this vacancy early should we identify a suitable candidate before the closing date. We therefore encourage interested applicants to submit their application as soon as possible. Applications without a Covering Letter will not be reviewed.
Best of luck with your application!
Pay: £15.00 per hour
Benefits:
- Free parking
- On-site parking
- Work from home
Work Location: Hybrid remote in Slough SL1 1EL
