Service manager Work, Jobs in Wallingford, Oxf (with Salaries)

IT Service Delivery Manager
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Project management
- Mentoring
- IT
- Annual leave
- Employee assistance programme
Quick apply
Partner Manager
BlueKong Networks Limited —Theale
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- ERP systems
- Administrative experience
- Organisational skills
- Life insurance
Quick apply
10d
Team Lead - Customer Service
HUBER+SUHNER —Bicester
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Life insurance
Quick apply
8d
Admissions Manager
Oxford School of English —Oxford
- £34,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
3d
Postperson with Driving
Royal Mail Group —Wallingford
- Full-time
- Employee discount
Senior Kennel Assistant
Downlands Kennels —Wallingford
- Weekend availability
- Customer service
- Supervising experience
- Mentoring
Quick apply
12d
Creative Writing & Communications Support
Baptist Union of Great Britain —Didcot
- £24,000 - £26,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Free parking
- Work from home
Quick apply
1d
Operations Manager
Popeyes UK —Reading
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
People Operations Manager - Events
Sodexo —Ascot
- Up to £44,000 a year
- Weekend availability
- Microsoft Excel
- Driving
- Organisational skills
- Employee assistance programme
Quick apply
10d
Property Manager
Pinnacle Group —Oxford
- £33,000 - £34,000 a year
- Driving
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
10d
Trainee Property Manager
Chancellors —Camberley
- Monday to Friday
- Hybrid work
- Communication skills
- Employee assistance programme
Quick apply
12d
Services Manager
Welcome Counselling —Witney
- £17.55 an hour
- Part-time
- Management
- Supervising experience
- In-person
- Free parking
Quick apply
9d
Internal Communications and Engagement Manager
Affinity Trust —Thame
- £40,000 a year
- Full-time
- Hybrid work
- SharePoint
- Annual leave
- Employee assistance programme
Customer Services Executive
Healthxchange —Reading
- Up to £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Secretary to the Divisional Director
The Orders of St Johns Care Trust —Oxford
- £23,786 a year
- Hybrid work
- Free parking
- Annual leave
Quick apply
4d
Sales Manager
MotorEasy —Reading
- From £40,000 a year
- Full-time
- Management
- Sales
- English
Quick apply
IT Manager
Farol Ltd. —Thame
- £45,000 - £60,000 a year
- Full-time
- Computer networking
- IT
- In-person
- Employee discount
Quick apply
2d
Repairs and Compliance Manager
Affinity Trust —Thame
- £45,000 a year
- Full-time
- Hybrid work
- Maintenance
- IT
- Annual leave
- Employee assistance programme
Assistant Brand Manager
KP Snacks —Slough
- Full-time
- Hybrid work
- Flexitime
- Employee discount
Quick apply
Bershka Oxford Menswear Responsible
INDITEX —Oxford
- Full-time
- Sales
- Organisational skills
- Time management
- Employee discount
Quick apply

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IT Service Delivery Manager

Castle Trust Bank -
Basingstoke

Quick apply

Job details

Full-time

Benefits

Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Paid volunteer time

Qualifications

Technical support
Project management
ITIL
Mentoring
Project management methodology
IT
Root cause analysis
Leadership
Communication skills

Full job description

The opportunity

We are looking for an IT Service Delivery Manager to join us on the rewarding journey we’re taking here at Castle Trust Bank. As a fintech challenger bank, we provide specialist property mortgages, retail finance lending and savings accounts to a wide range of customers.

You will be responsible for delivering high-quality IT services across the organisation, managing internal Desktop and Application Support teams and overseeing third‑party IT suppliers. You will ensure services meet agreed SLAs, develop and maintain ITIL‑aligned processes, track performance through KPIs, and drive continuous service improvement.

Key responsibilities include:

Managing major incidents and root cause analysis,
Developing ITSM processes,
Effective management of the IT service desk and core systems teams,
Maintaining Service Improvement Plans, and;
Producing clear service performance metrics for the business.

Working arrangements

This role is offered on a hybrid basis, with a minimum of three days per week in our Basingstoke office and the remainder worked from home. If you prefer to work more days in the office, that’s equally fine.

What we are looking for in you…

Minimum requirements

Proven experience as an IT Service Delivery Manager;
Comprehensive understanding of ITiL (v3 minimum);
Proven leadership experience.

You will have proven experience in an IT Service Delivery Manager role, ideally from a technical background, with a strong understanding of Incident, Problem and Change Management (ITIL v4 Foundation desirable). You will have experience leading and mentoring technical support teams and managing third‑party suppliers, including service budgets.

Strong communication and stakeholder management skills are essential, along with a proactive, organised approach and the ability to manage changing priorities. Experience with project management methodologies is advantageous.

What’s in it for you…

As well as a competitive salary, we offer an annual performance related bonus (up to 10% of base salary) based on individual and company performance. In addition, a generous contributory pension scheme through Hargreaves Lansdown, life assurance, 25 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply). In addition, you will receive an extra day paid annual leave for Volunteering.

Wellbeing is also high on our agenda, and we offer healthcare benefits through Equipsme. In addition, all colleagues have free access to BHSF RISE EAP to support their health and wellbeing. We also offer free eye test vouchers and discounted gym membership, and if that’s not enough, we also offer season ticket travel loans (if applicable).

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank – The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact [email protected]

Check out our careers page: https://www.castletrust.co.uk/careers/who-we-are

Quick apply

Refine Your Search

service manager jobs in wallingford, oxf

IT Service Delivery Manager

Partner Manager

Team Lead - Customer Service

Admissions Manager

Postperson with Driving

Senior Kennel Assistant

Creative Writing & Communications Support

Operations Manager

People Operations Manager - Events

Property Manager

Trainee Property Manager

Services Manager

Internal Communications and Engagement Manager

Customer Services Executive

Secretary to the Divisional Director

Sales Manager

IT Manager

Repairs and Compliance Manager

Assistant Brand Manager

Bershka Oxford Menswear Responsible

I want to receive the latest job alerts for service manager in wallingford, oxf

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