document specialist Work, Jobs in wallington, sry (with Salaries)

Freshdesk coordinator
Inspiration Healthcare Ltd —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
4d
Patient Pathway Coordinator - Diabetes and Endocrinology
Epsom and St Helier University Hospitals NHS Trust —Carshalton
- £33,262 - £36,027 a year
- Full-time
- Microsoft Excel
- Hospital
- Customer service
3d
Patient Pathway Assistant Endoscopy
Epsom and St Helier University Hospitals NHS Trust —Sutton
- £30,630 - £32,346 a year
- Part-time
- Microsoft Excel
- Customer service
- Computer literacy
3d
Maths Hub Administrator Apprentice
Harris Federation —London
- £7,965 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Organisational skills
- Annual leave
- Employee assistance programme
9d
Digital Learning & AI Content Specialist - Office based
Evoke Care —Croydon
- £250 - £350 a day
- Microsoft Powerpoint
- English
- SharePoint
Quick apply
21h
EHCP Coordinator
Cognus Limited —Wallington
- From £38,729.93 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
3d
Assistant International Officer
UNISON —London
- From £48,787 a year
- Full-time
6d
Technical Support Specialist
Intelligent Imaging Innovations —London
- From £40,000 a year
- Engineering
- Bachelor's degree
- No degree
Clinical Nurse Specialist: Dermatology (Inflammatory)
Epsom and St Helier University Hospitals NHS Trust —Carshalton
- £55,524 - £62,652 a year
- Part-time
- Nursing
10d
Onboarding Specialist
xpate —London
- Analysis skills
- Annual leave
- Flexible schedule
Quick apply
Planning Administration Officer (Appeals) 1 Year Fixed Term Contract
Tandridge District Council —Oxted
- £35,162 a year
- English
- Microsoft Office
- Administrative experience
- Work from home
- Employee discount
9d
Senior Document Control Specialist
McDermott —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Ecosystem Technical Support Specialist (Hybrid)
Motorola Solutions —Westminster
- £60,000 - £70,000 a year
- Full-time
- Customer service
- Travel
- Employee stock purchase plan
- Annual leave
5d
Analyst, Digital Delivery
Janus Henderson —London
- Hybrid work
- Microsoft Excel
- JavaScript
- HTML
Document Production Specialist (day shift)
Withersworldwide —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Procurement Specialist
Bombardier —Westerham
- Business
- Employee assistance programme
- Life insurance
Tobacco Dependence Advisor
King's College Hospital NHS Foundation Trust —London
- £36,943 - £44,900 a year
- Full-time
- Communication skills
1d
Case Coordinator *women only
St Mungo's —London
- £41,881 - £45,380 a year
- Weekend availability
- Communication skills
Paralegal
SAM Solicitors Ltd —London
- £33,400 - £41,700 a year
- Customer service
- Administrative experience
- Analysis skills
Quick apply
Medical Information Specialist
AstraZeneca —London
- Sales
- Project management
- Continuous improvement
3d

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document specialist jobs near wallington, sry

Freshdesk coordinator

Inspiration Healthcare Ltd
London

Quick apply

Job details

Permanent | Full-time
4 days ago

Qualifications

Customer service
Microsoft Office
Administrative experience
Organisational skills
IT
Communication skills
Help desk

Full job description

Job Purpose (Role Definition):

The Freshdesk Coordinator is responsible for providing first-line support and service coordination to healthcare professionals and internal teams across NHS hospitals, clinics, and other healthcare settings using the company's medical devices and related systems.

The role focuses on managing incoming support requests, coordinating resolutions, assisting customers with day-to-day queries, and ensuring a high standard of customer service. The successful candidate will act as a key point of contact for customers, helping to ensure the smooth, safe, and effective use of the company's products within clinical environments.

Main Duties and Responsibilities

Provide first-line customer support to NHS clinicians, biomedical engineers, IT teams, and procurement teams via phone, email, and remote support systems.
Respond to service requests and coordinate timely resolution of customer issues.
Assist with device setup, user guidance, connectivity queries, and general product support.
Log, update, and manage all support requests within the company's helpdesk system, ensuring accurate records are maintained.
Escalate more complex issues to engineering, field service, or specialist teams when required.
Support customers with software updates, product guidance, and best practice use of devices.
Assist with incident reporting, complaints handling, and follow-up actions in line with company procedures.
Work closely with field service engineers to arrange onsite visits and support where needed.
Ensure all service activities are completed in line with company quality standards and regulatory requirements.
Create and maintain user guides, FAQs, and internal knowledge base documents.
Share customer feedback and recurring issues with internal departments to support continuous improvement.

Experience and Qualifications Required

Mandatory

Experience in a customer service, service desk, helpdesk, or support coordination role.
Experience working within healthcare, medical devices, IT, engineering, or a related environment.
Strong administrative and organisational skills.
Excellent written and verbal communication skills.
Experience using helpdesk or ticketing systems.
Good working knowledge of Microsoft Office and general business systems.

Desirable

Experience supporting NHS hospitals or healthcare customers.
Knowledge of medical devices or healthcare technology products.
Awareness of quality standards and regulated environments.

Key Skills & Competencies

Strong customer service skills, particularly when supporting healthcare professionals.
Excellent communication skills with both technical and non-technical users.
Good problem-solving skills and ability to coordinate resolutions effectively.
Strong organisational skills with the ability to manage multiple requests and priorities.
High attention to detail and accurate record keeping.
Ability to remain calm and professional when handling urgent issues.

Quick apply

Refine Your Search

document specialist jobs in wallington, sry

Freshdesk coordinator

Patient Pathway Coordinator - Diabetes and Endocrinology

Patient Pathway Assistant Endoscopy

Maths Hub Administrator Apprentice

Digital Learning & AI Content Specialist - Office based

EHCP Coordinator

Assistant International Officer

Technical Support Specialist

Clinical Nurse Specialist: Dermatology (Inflammatory)

Onboarding Specialist

Planning Administration Officer (Appeals) 1 Year Fixed Term Contract

Senior Document Control Specialist

Ecosystem Technical Support Specialist (Hybrid)

Analyst, Digital Delivery

Document Production Specialist (day shift)

Procurement Specialist

Tobacco Dependence Advisor

Case Coordinator *women only

Paralegal

Medical Information Specialist

I want to receive the latest job alerts for document specialist in wallington, sry

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