Customer specialist Work, Jobs in Wallington (with Salaries)

Freshdesk coordinator
Inspiration Healthcare Ltd —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
8d
Customer Experience Specialist, SMB
NAVEX —London
- £45,000 a year
- Full-time
- Hybrid work
- Communication skills
13d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —London
- Temporary
- Customer service
Telephone Fundraiser - Full Time Contract (Remote)
RETURN FUNDRAISING LIMITED —London
- £13.45 - £14.50 an hour
- No weekends
- Remote
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
4d
Wig and Breast Care Consultant
Browns More Hair Now Ltd —London
- £14.80 an hour
- Full-time
- Care experience
- Organisational skills
- In-person
Quick apply
6d
Customer Success Specialist
Lassie —London
- Hybrid work
- English
- Work from home
Quick apply
13d
Customer Operations Specialist
Octopus Electric vehicles —London
- Full-time
- Hybrid work
- Phone etiquette
Quick apply
Customer Onboarding Specialist
sunday —London
- £32,000 - £38,000 a year
- Hybrid work
- Organisational skills
- Restaurant
- Communication skills
1d
Customer Success Specialist - Part time
Lassie —London
- Part-time
- Hybrid work
Quick apply
1d
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Driver
Northgate Vehicle Hire —Croydon
- £29,194 a year
- Employee discount
Quick apply
Customer Support Specialist (UK-Slick)
DaySmart Software —London
- £25,000 - £300,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
5d
Collections Specialist
Updraft —London
- Full-time
- Hybrid work
- Financial services
- AI
- Communication skills
Quick apply
7d
Conference Administrator
INTERCEM —Epsom
- £25,000 - £28,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Sr Customer Engagement Specialist REMOTE from Anywhere in the United Kingdom or European Union
AYTM —London
- £50,000 - £60,000 a year
- Full-time
- Remote
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
Trainee Estate Agent
Connells Group —Wallington
- £25,000 a year
- Full-time
- Microsoft Office
- IT
- Communication skills
Quick apply
8d
Member Support Specialist, Data Protection (9-Month FTC)
Bumble Inc. —London
- Call to connect
- Hybrid work
- Annual leave
Quick apply
Post Office Counter Clerk - Wallington
TGJones —Wallington
- £8.00 - £12.71 an hour
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
1d
Receptionist
Front & Front FM —London
- £35,000 - £40,000 a year
- Customer service
- Hotel
- Front desk
15h
Sales Assistant - UNIQLO White City
Fast Retailing —London
- £14.80 an hour
- Part-time
- Customer service
- Employee discount

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Freshdesk coordinator

Inspiration Healthcare Ltd
London

Quick apply

Job details

Permanent | Full-time
8 days ago

Qualifications

Customer service
Microsoft Office
Administrative experience
Organisational skills
IT
Communication skills
Help desk

Full job description

Job Purpose (Role Definition):

The Freshdesk Coordinator is responsible for providing first-line support and service coordination to healthcare professionals and internal teams across NHS hospitals, clinics, and other healthcare settings using the company's medical devices and related systems.

The role focuses on managing incoming support requests, coordinating resolutions, assisting customers with day-to-day queries, and ensuring a high standard of customer service. The successful candidate will act as a key point of contact for customers, helping to ensure the smooth, safe, and effective use of the company's products within clinical environments.

Main Duties and Responsibilities

Provide first-line customer support to NHS clinicians, biomedical engineers, IT teams, and procurement teams via phone, email, and remote support systems.
Respond to service requests and coordinate timely resolution of customer issues.
Assist with device setup, user guidance, connectivity queries, and general product support.
Log, update, and manage all support requests within the company's helpdesk system, ensuring accurate records are maintained.
Escalate more complex issues to engineering, field service, or specialist teams when required.
Support customers with software updates, product guidance, and best practice use of devices.
Assist with incident reporting, complaints handling, and follow-up actions in line with company procedures.
Work closely with field service engineers to arrange onsite visits and support where needed.
Ensure all service activities are completed in line with company quality standards and regulatory requirements.
Create and maintain user guides, FAQs, and internal knowledge base documents.
Share customer feedback and recurring issues with internal departments to support continuous improvement.

Experience and Qualifications Required

Mandatory

Experience in a customer service, service desk, helpdesk, or support coordination role.
Experience working within healthcare, medical devices, IT, engineering, or a related environment.
Strong administrative and organisational skills.
Excellent written and verbal communication skills.
Experience using helpdesk or ticketing systems.
Good working knowledge of Microsoft Office and general business systems.

Desirable

Experience supporting NHS hospitals or healthcare customers.
Knowledge of medical devices or healthcare technology products.
Awareness of quality standards and regulated environments.

Key Skills & Competencies

Strong customer service skills, particularly when supporting healthcare professionals.
Excellent communication skills with both technical and non-technical users.
Good problem-solving skills and ability to coordinate resolutions effectively.
Strong organisational skills with the ability to manage multiple requests and priorities.
High attention to detail and accurate record keeping.
Ability to remain calm and professional when handling urgent issues.

Quick apply

Refine Your Search

customer specialist jobs in wallington

Freshdesk coordinator

Customer Experience Specialist, SMB

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Telephone Fundraiser - Full Time Contract (Remote)

Wig and Breast Care Consultant

Customer Success Specialist

Customer Operations Specialist

Customer Onboarding Specialist

Customer Success Specialist - Part time

Client Engagement Manager

Driver

Customer Support Specialist (UK-Slick)

Collections Specialist

Conference Administrator

Sr Customer Engagement Specialist REMOTE from Anywhere in the United Kingdom or European Union

Trainee Estate Agent

Member Support Specialist, Data Protection (9-Month FTC)

Post Office Counter Clerk - Wallington

Receptionist

Sales Assistant - UNIQLO White City

I want to receive the latest job alerts for customer specialist in wallington

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