Key Responsibilities and Accountabilities:
- To ensure all staff follow Company cash handling and security procedures, and maintain strict controls.
- Ensure retail unit is open for trading both front and back of shop and set up according to Company procedures.
- Ensure relevant End of day tasks are completed so that business is balanced and ready for the next day.
- Manage stock levels, ordering, ensuring stock rotation and maintaining quality of product both in shop storage and front of shop.
- Ensure waste levels are controlled to lie within targets.
- Take responsibility for and over see the smooth running of front of house.
- Take responsibility for and oversee smooth running of the back of house.
- Labelling, Signage and displays within the shop are neat, correct and up to date.
- Customer complaints are acknowledged and resolved or elevated.
- Preparing and serving high quality food consistently.
- To ensure excellent food hygiene practice is observed in the entire food chain from delivery and storage through to preparation and service.
- Be energy efficient, turning off equipment, lights etc when not in use.
- Support and deliver training to team members and actively develop the skills and
knowledge of the team as a whole.
- A thorough knowledge and consistent delivery of the company standards and procedures as outlined in the Operations manual.
- Excellent product knowledge including allergens
- Assist in promoting, selling and customer service activities to optimise sales and customer satisfaction.
- To liaise fully with the Operations Manager with regard to all aspects of the Unit.
- Carry out any reasonable requests as required by a member of management
- Working in partnership with Head office to ensure all people objectives and HR duties are fulfilled.
Health & Safety
- Ensuring a high standard of personal hygiene and personal presentation at all times within the shop
- Understanding relevant Health & Safety legislation and the implications on the
operation of the shop including HACCP, COSHH and dangerous machinery.
- Work in a safe and tidy manner and to report any hazard, accident, loss or
damage to management.
- Awareness of the emergency procedures, and to ensure that all staff and supervisors are similarly aware.
Knowledge required
- Full completion of the Training card
Key Performance Indicators
- Demonstrating the Milligans Values
- Contributing to the achievement of the shops upselling targets
- Achieving a waste target of
- Achieving a labour target within
- Achieving GP’s in line with previous week and year or as agreed by Head Office.
- Demonstrating the management competencies as discussed in work reviews.
Job Type: Part-time
Pay: £12.81 per hour
Benefits:
Ability to commute/relocate:
- Wallsend NE28 8JN: reliably commute or plan to relocate before starting work (required)
Work Location: In person
