software development specialist Work, Jobs in wallsend, twr (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Hardware Deployment Technician
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Seaton Delaval
- £25,760 - £27,476 a year
- Full-time
2d
Videographer
Northern Gas and Power —Gateshead
- Up to £43,000 a year
- Full-time
- Driving
- Organisational skills
- In-person
- Employee discount
Quick apply
1d
Port Operations Coordinator FTC 6 Months
DFDS UK & Ireland —North Shields
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
Business Analyst - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- AWS
- APIs
Senior Business Controller
Hubexo —Newcastle upon Tyne
- Full-time
Quick apply
ITSM Problem Manager
NHS Business Services Authority —Newcastle upon Tyne
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- Maintenance
- IT
- Communication skills
- Employee discount
- Flexible schedule
5d
Asset and Configuration Manager
Infected Blood Compensation Authority —Newcastle upon Tyne
- £47,258 a year
- Part-time
- Administrative experience
- Presentation skills
- Business
- Annual leave
11d
Lead Customer Application Engineer- Mechanical
Baker Hughes —Newcastle upon Tyne
- Engineering
- System design
- Master's degree
- Flexible schedule
- Life insurance
Tom Ford Boots South Shields Silverlink Fragrance Specialist
Estee Lauder —South Shields
- Weekend availability
- Customer service
14d
Geotechnical Principal/Associate
Cundall —Newcastle upon Tyne
- Full-time
- Bachelor's degree
- Communication skills
- Negotiation
4d
Data Insights Product Analyst
Animal and Plant Health Agency —Newcastle upon Tyne
- £34,765 - £37,080 a year
- Part-time
- Azure
- Data analysis skills
- SQL
- Annual leave
- Employee discount
11d
Service Tooling Manager
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £42,665 - £50,495 a year
- Part-time
- SQL
- Presentation skills
- JavaScript
- Employee assistance programme
- Employee discount
1d
Expenses Software Support Consultant
Payroll Software & Services Group —Newcastle upon Tyne
- £28,000 - £29,500 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Quick apply
9d
Integration Support Specialist
Bede Gaming —Newcastle upon Tyne
- Hybrid work
- Azure
- JavaScript
- Software development
- Annual leave
- Employee assistance programme
Quick apply
Head of Business Intelligence
Durham University —Durham
- £59,966 - £67,468 a year
- Full-time
- Microsoft Excel
- Analysis skills
- University
- Annual leave
- Employee assistance programme
3d
Risk Assessor
Churchill Group —Newcastle upon Tyne
- Computer literacy
- Microsoft Office
- Communication skills
- Health & wellbeing programme
- Employee discount
8d
Marketing Manager 12 month FTC
Hubexo —Newcastle upon Tyne
- Full-time
- Work from home
Quick apply
8d
Applications Scientist/Engineer (m/f/d)
Bruker —Durham
- Word processing
- Data analysis skills
- English
Senior Business Analyst - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- Salesforce
- AWS

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Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

software development specialist jobs in wallsend, twr

Technical Support Specialist

Hardware Deployment Technician

Videographer

Port Operations Coordinator FTC 6 Months

Business Analyst - Newcastle

Senior Business Controller

ITSM Problem Manager

Asset and Configuration Manager

Lead Customer Application Engineer- Mechanical

Tom Ford Boots South Shields Silverlink Fragrance Specialist

Geotechnical Principal/Associate

Data Insights Product Analyst

Service Tooling Manager

Expenses Software Support Consultant

Integration Support Specialist

Head of Business Intelligence

Risk Assessor

Marketing Manager 12 month FTC

Applications Scientist/Engineer (m/f/d)

Senior Business Analyst - Newcastle

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