branch head Work, Jobs in wallsend (with Salaries)

Flights Admin Assistant
Hays Travel —Sunderland
- Microsoft Powerpoint
- Sales
- Customer service
- Employee discount
13d
Wellbeing Administrator
North East Ambulance Service NHS Foundation Trust —Gateshead
- £25,760 - £27,476 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Outlook
- Administrative experience
12d
Customer Adviser
Newcastle Building Society —South Shields
- £25,469 - £28,026 a year
- Full-time
- Employee assistance programme
- Gym membership
Customer Relations Specialist
iamproperty & iamsold —Newcastle upon Tyne
- £25,800 a year
- Full-time
- Communication skills
- Annual leave
Quick apply
3d
Sales Advisor (Full time)
Kooltech Limited —Gateshead
- From £30,000 a year
- Full-time
- Microsoft Word
- ERP systems
- English
- Store discount
- Employee discount
Quick apply
3d
Vista Aftersales Advisor
Hays Travel —Sunderland
- Customer service
- Organisational skills
- Communication skills
- Employee discount
Customer Relations Clerk
Hays Travel —Sunderland
- Microsoft Word
- Microsoft Excel
- Analysis skills
- Employee discount
Sales & Lettings Branch Manager (Full Time)
Greetham Gilbert —Whitley Bay
- £28,000 - £35,000 a year
- Full-time
- Management
- Administrative experience
- Team management
Quick apply
13d
Cruise Commercial Assistant Manager
Hays Travel —Sunderland
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
1d
FX Support Administrator
Hays Travel —Sunderland
- Customer service
- Organisational skills
- IT
- Employee discount
RBC Brewin Dolphin - Regional Business Manager
Royal Bank of Canada —Newcastle upon Tyne
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sales/Lettings Negotiator (Full Time)
Greetham Gilbert —Whitley Bay
- £22,000 - £26,000 a year
- Full-time
- Sales
- Administrative experience
- In-person
Quick apply
2d
Credit Control and Collections Clerk
LSL Property Services —Newcastle upon Tyne
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
1d
Area Sales Manager
Dawsongroup —Durham
- Full-time
- Sales
- Business development
- Contracts
Quick apply
13d
Digital Content Executive
Hays Travel —Sunderland
- Organisational skills
- AI
- Communication skills
- Employee discount
Receptionist
Hotel Indigo Durham —Durham
- £13.23 an hour
- Part-time
- Bar
- English
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Chef de Partie
The George Hotel —Hexham
- Full-time
- Bar
- Hotel
- Resort
Team Leader Veterinary Nurse
Wilson Veterinary Group —Bishop Auckland
- Full-time
- Employee discount
- Flexible schedule
Quick apply

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Flights Admin Assistant

Hays Travel -
Sunderland

Apply Now

Job details

13 days ago

Benefits

Employee discount

Qualifications

Microsoft Powerpoint
Sales
Customer service
Organisational skills
Contracts
Communication skills
Time management

Full job description

Overview

This role is based within the Hays Travel Flights Department and focused around providing a professional and expert service to the group for any scheduled flight query.

Role Summary

In this role you will be part of a successful and friendly team who will assist with the

day to day operations for schedule flights, working with the agents you will ensure all queries are actioned efficiently and effectively within a GDS system.

Main Responsibilities

Handling agent queries with regards to airline bookings via calls and emails
Action all aspects of amendments when requested accurately
Excellent airline product knowledge
Knowledge of airline different fare offerings and fare rules
Accurately calculate refunds and cancellation charges
Issuing airline documents in accordance with the terms and conditions, sourcing correct ticket endorsement and tour codes.
Manage GDS queues
Knowledge of issuing tickets for airline group bookings via the GDS, airline portal or email directly to airline.
Effectively communicate schedule changes to our customers
Liaising with our agents to source an alternative flight if applicable
Ensure our customers have a ‘one stop’ solution to their enquiry
The ability to read and understand the airlines contracts and terms and conditions
The ability to read the history within a flight itinerary booking
Dealing directly with the airlines if a problem arises to achieve a preferred outcome
Provide exceptional customer service at all times
Ensure the Customer Excellence process and procedures are followed

Qualifications & Experience

Customer service experience
Previous experience of working on Galileo GDS
Experience of working with airline contracts and fare rules
Deliver exceptional customer service to all people
To be able to communicate professionally to people on all levels in the business via email and calls.
Ensure the aspects of the Customer Excellence programme is completed in line with company expectations.
Excellent organisational skills
Ability to use Word, Excel, & PowerPoint programmes to an advanced level
Highly motivated, confident and committed
Problem solving skills with a can do attitude
Attention to detail and high levels of accuracy
Strong administration skills with excellent time management skills
Enthusiastic and proactive with the ability to work independently (self - motivated) and as part of a team
Ability to work effectively with people from diverse backgrounds
Excellent verbal and written communication skills
Ability to liaise with staff at all levels
Effective motivational skills and the ability to remain positive and professional at all times
Commitment to contribute to the growth of the business and the development of the team.
Ensure that the Hays Travel values are demonstrated at all times and that others follow this standard

Desirable

Worked within a Travel Sales environment
Previous experience of working in a fast-paced environment
Knowledge of selling systems
Has worked within teams based at various locations
Be flexible around the needs of the business

About Us

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

Supportive
Motivational
Innovative
Loyal
Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

Apply Now

Refine Your Search

branch head jobs in wallsend

Flights Admin Assistant

Wellbeing Administrator

Customer Adviser

Customer Relations Specialist

Sales Advisor (Full time)

Vista Aftersales Advisor

Customer Relations Clerk

Sales & Lettings Branch Manager (Full Time)

Cruise Commercial Assistant Manager

FX Support Administrator

RBC Brewin Dolphin - Regional Business Manager

Sales/Lettings Negotiator (Full Time)

Credit Control and Collections Clerk

Area Sales Manager

Digital Content Executive

Receptionist

Chef de Partie

Team Leader Veterinary Nurse

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