Client director Work, Jobs in Walsall, Wmd (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Project Director
Omexom UK —Birmingham
- PMP
- Project management
- Bachelor's degree
Director of Business Management
Prodomos Business Solutions Ltd. —Birmingham
- £116,000 - £146,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- In-person
Quick apply
10d
Head of Markets Activation
BDO —Birmingham
- Full-time
- Sales
8d
Audit Director, Birmingham
Hanami International —Birmingham
- £95,000 - £130,000 a year
- Full-time
- Hybrid work
- Management
- Leadership
Quick apply
Valuations Director
BDO —Birmingham
- Full-time
- Leadership
- Tax experience
Associate Director - Service Delivery
Microland —Birmingham
Travel Consultant
Trailfinders —Solihull
- £44,000 - £49,000 a year
- Sales
7d
Business Development Director
Mercury Hampton Ltd —Birmingham
- £90,000 - £120,000 a year
- Sales
- Travel
Quick apply
Meetings and Events Project Director
Emota —Ashby-De-La-Zouch
- Microsoft Excel
- Project management
- Annual leave
Quick apply
11d
Business Development Manager
BDO —Birmingham
- Full-time
- Sales
Meetings and Events Project Manager
Emota —Ashby-De-La-Zouch
- Travel
- Annual leave
Quick apply
14d
Evaluation Specialist: Associate / Associate Director
Steer —Birmingham
- Full-time
- Hybrid work
- Management
- No degree
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
Principal Engagement Consultant
WSP —Birmingham
- Management
- Communication skills
Director of Product
drivvn —Birmingham
- Full-time
- Hybrid work
- Software development
Operations Manager
Adamport —Birmingham
- Full-time
- Travel
- Leadership
- Communication skills
Quick apply
Service Implementation Lead
DATUS Enabling Recovery —Birmingham
- £40,000 a year
- Full-time
- Analysis skills
- Project management
- In-person
Quick apply
2d
Director, Operations
Thermo Fisher Scientific —Birmingham
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
11d
Commercial Manager/Senior Quantity Surveyor (Client side) - Healthcare
Tier5Group —Birmingham
- £80,000 - £100,000 a year
- Full-time
- Bachelor's degree
- In-person
- Work from home
Quick apply
Business Development Executive
Capsticks Solicitors LLP —Birmingham
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Business development
Quick apply

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Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

client director jobs in walsall, wmd

Customer Relationship Manager

Project Director

Director of Business Management

Head of Markets Activation

Audit Director, Birmingham

Valuations Director

Associate Director - Service Delivery

Travel Consultant

Business Development Director

Meetings and Events Project Director

Business Development Manager

Meetings and Events Project Manager

Evaluation Specialist: Associate / Associate Director

Principal Engagement Consultant

Director of Product

Operations Manager

Service Implementation Lead

Director, Operations

Commercial Manager/Senior Quantity Surveyor (Client side) - Healthcare

Business Development Executive

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