crm analyst Work, Jobs in walsall, wmd (with Salaries)

Business Analyst
Echo Managed Services —Walsall
- Full-time
- Salesforce
- English
- Bachelor's degree
- Free parking
- Employee discount
Senior Data and Performance Analyst
TBC —Bromsgrove
- £51,000 - £56,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Salesforce
- Free parking
- Profit sharing
Contact Center Analyst
Cummins Inc. —Redditch
- Microsoft Excel
- Sales
- Relocation assistance
Business Analyst (Fixed Term Contract)
Online Education Services —Birmingham
- £60,000 - £65,000 a year
- Hybrid work
- Salesforce
- Agile
- Communication skills
- Annual leave
Quick apply
Microsoft Dynamics365 and Power Platform Support Analyst
NTT Data UK —Birmingham
- Azure
- JavaScript
- APIs
Data and Insight Manager
Acorns Children's Hospice —Birmingham
- £46,350 a year
- Full-time
- Management
- SQL
- Data entry
- Annual leave
- Employee discount
14d
Microsoft Dynamics365 and Power Platform Support Analyst
NTT Ltd —Birmingham
- Azure
- JavaScript
- APIs
Solutions Architect - Applications
RAC —Walsall
- Azure
- AWS
- IT
- Annual leave
- Flexible schedule
13d
Business Analyst: Salesforce and Sales Tools
Worldpay (UK) Limited —Birmingham
- Microsoft Outlook
- Sales
- Salesforce
- Employee assistance programme
Quick apply
Non Functional Test Analyst
ASCII Consulting —Birmingham
- Oracle
- Java
- SQL
Senior Salesforce Developer
Online Education Services —Birmingham
- £60,000 - £65,000 a year
- Hybrid work
- Sales
- Salesforce
- University
- Annual leave
Quick apply
Senior Application Developer
LRQA group —Birmingham
- Remote
- Azure
- Computer Science
- DevOps
Marcus by Goldman Sachs, MI Manager, Savings Analytics & Forecasting, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Computer Science
- SQL
- AWS
- Employee assistance programme

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Senior Data and Performance Analyst
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Experience in recruitment or sales-driven environments. Support key initiatives with data-driven recommendations and performance guidance.
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Business Analyst

Echo Managed Services -
Walsall

Apply Now

Job details

Full-time

Benefits

Free parking
On-site gym
Company pension
Employee discount
Gym membership
On-site parking

Qualifications

Jira
Waterfall
Salesforce
Business analysis
Visio
English
Bachelor's degree
Confluence
Agile
Business
Communication skills
Information Technology

Full job description

Job Title Business Analyst

Location Walsall, West Midlands

Package Competitive

Echo Managed Services are looking for an experienced and highly analytical Business Analyst to join our Software Services team. Based in our Walsall office, you will be part of a high‑performing Business Analysis practice supporting the successful implementation, enhancement, and optimisation of our SaaS billing and CRM products.

The Role:

Working closely with clients, technical teams, and product specialists, the Business Analyst will translate business needs into clear, actionable requirements and support delivery across the full project lifecycle. This role is ideal for someone who thrives in a dynamic environment, enjoys problem‑solving, and can confidently engage with stakeholders at all levels.

Key Responsibilities

Support the implementation of our SaaS billing and CRM platform across discovery, business process alignment, development, UAT, and go‑live.
Provide analytical support for legacy billing products, including issue investigation, change request evaluation, and impact assessments.
Develop a deep understanding of our products to demonstrate features and support successful client adoption.
Capture, interpret, prioritise, and refine business requirements, producing high‑quality user stories, acceptance criteria, and functional specifications.
Maintain and groom client‑specific product backlogs in collaboration with Product and Engineering teams.
Identify opportunities for product enhancements and contribute to roadmap discussions.
Act as the key liaison between clients and technical teams, ensuring clarity and alignment on requirements and design decisions.
Communicate complex scenarios and technical concepts to non‑technical stakeholders in a clear and structured way.
Build strong relationships across client organisations and internal teams to support successful delivery outcomes.

What You’ll Need:

Competencies / Experience / Knowledge

Minimum 6 years’ experience as a Business Analyst, including experience working with international/off‑shore teams.
Strong background in producing functional specifications, user stories, and acceptance criteria.
Skilled in shaping work packages to support effective delivery and estimation.
Proficient with process‑modelling tools such as Microsoft Visio.
Hands‑on experience with Jira and Confluence.
Familiarity with Lucidchart, Miro, or similar whiteboarding tools.
Experience working across both Agile and Waterfall methodologies.
Excellent analytical, communication, and stakeholder‑management skills.
Exceptional spoken English and confident communication style.
Familiarity with utility billing systems and CRM applications.
Experience with Salesforce (Salesforce certifications highly advantageous).

Education / Qualifications

Bachelor’s degree in Business, Operations, IT, or a related field.
Business Analysis certifications (e.g., CBAP, CCBA, or equivalent) are an advantage.

What You’ll Get in Return:

A competitive salary
Pension scheme with employer contributions
20 days holiday + bank holidays
A supportive and collaborative work environment where your ideas and contributions are highly valued
Mentorship and guidance from experienced professionals
24/7 GP service.
Access to my premier benefits – store discounts.
Employee Well-being programme
Free onsite parking
Onsite Gym

Who we are:

Part of the South Staffordshire group, Echo Managed Services is a leading provider of billing software and outsourced customer service solutions. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement.

Apply Now

Refine Your Search

crm analyst jobs in walsall, wmd

Business Analyst

Senior Data and Performance Analyst

Contact Center Analyst

Business Analyst (Fixed Term Contract)

Microsoft Dynamics365 and Power Platform Support Analyst

Data and Insight Manager

Microsoft Dynamics365 and Power Platform Support Analyst

Solutions Architect - Applications

Business Analyst: Salesforce and Sales Tools

Non Functional Test Analyst

Senior Salesforce Developer

Senior Application Developer

Marcus by Goldman Sachs, MI Manager, Savings Analytics & Forecasting, Associate, Birmingham

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