Process leader Work, Jobs in Walsall, Wmd (with Salaries)

Customer Delivery Manager
Walsall Council —Walsall
- £55,662 - £59,490 a year
- Full-time
- Customer service
- Team management
- Communication skills
- Flexitime
6d
UK - Shift Team Leader, Walsall ERF
Encyclis —Birmingham
- Full-time
- Schematics
- Computer literacy
- English
Employment Specialist - Connect To Work
Better Pathways —Birmingham
- £30,000 a year
- Full-time
- Experience working with individuals with disabilities
- Travel
- Mentoring
- Annual leave
- Sick pay
Quick apply
7d
Operations Manager
Firma Stella Sports Memorabilia —Kidderminster
- £45,000 - £50,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
Process Leader
Jaguar Land Rover —Wolverhampton
- £40,374 - £50,662 a year
- Data analysis skills
- Continuous improvement
- Team management
3d
Apprenticeships at ASSA ABLOY UK
ASSA ABLOY —Willenhall
- Business development
- Continuous improvement
- Organisational skills
Team Leader - Walsall
Glendale Countryside Ltd —Walsall
- £13.50 an hour
- Full-time
- Maintenance
- Annual leave
- Employee discount
Team Leader
HM Courts & Tribunal Service —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
5d
Aircraft Refuelling Operator
World Kinect Corporation —Birmingham
- Overtime
- Computer literacy
- English
- Continuous improvement
4d
Production Controller M-F
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
Senior Process Leader
Jaguar Land Rover —Wolverhampton
- £52,000 - £60,000 a year
- Continuous improvement
- Team management
- Training & development
14d
Housing Data Quality and Assurance Lead
Platform Housing Group —Birmingham
- Up to £51,208 a year
- Full-time
- Remote
- Travel
- Communication skills
- Annual leave
Planning Assistant - Training
West Midlands Police —Birmingham
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Annual leave
- Employee assistance programme
5d
Resourcing Team Manager
RAC —Walsall
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Annual leave
- Employee discount
10d
Production Team Leader
ZF —Darlaston
- £35,000 a year
- Continuous improvement
- Team management
- Communication skills
Leisure Team Leader
Village Hotels - Walsall - Leisure —Walsall
- Part-time
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
6d
NetWatch Police Liaison
NetWatch Global —Birmingham
- £24,297 a year
- Full-time
- Hybrid work
- Databases
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Flexitime
Quick apply
5d
Service Administrator EA5 - Data & Comms Lead (23418)
Barnardo's —Wednesbury
- £27,554 a year
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Employment and Skills Manager
Walsall Housing Group —Walsall
- £39,539 - £41,772 a year
- Full-time
- Communication skills
- Annual leave
3d
UK - Shift Plant Operator, Walsall
Encyclis —Birmingham
- Full-time

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Customer Delivery Manager

Walsall Council -
Walsall

Apply Now

Job details

Full-time
£55,662 - £59,490 a year
6 days ago

Benefits

Flexitime
Company pension

Qualifications

Customer service
Stakeholder liaison
Team management
Communication skills

Full job description

Customer Delivery Manager - Ref: EE08026
G12: £55,662 - £59,490 per annum.

Customer Experience Centre at Walsall Council

Are you an experienced leader with a passion for customer service, operational excellence and service improvement? Walsall Council is looking for a dynamic Customer Delivery Manager to help shape and lead the future of our Customer Experience Centre.

This is a key management role responsible for overseeing frontline customer services, driving performance, championing innovation and ensuring residents receive an outstanding customer experience. You will lead a number of service teams, including Corporate Complaints, Members' Enquiries, Council Tax, and Clean & Green, supporting Team Leaders and staff to deliver high-quality, customer-focused outcomes.

At Walsall Council, we're committed to putting residents at the heart of everything we do. If you're ready to lead high-performing teams, drive innovation and make a real difference to the people of Walsall, we'd love to hear from you.

Join us and help set the standard for exceptional customer service.

What you'll do:

Lead and inspire multiple customer-facing teams to deliver excellent services.
Manage and develop a number of Team Leaders and their staff.
Drive performance, continuous improvement and customer satisfaction.
Use customer insight to identify opportunities to improve services and customer journeys.
Manage operational performance, complaints oversight and service delivery standards.

What we're looking for:

A proven people leader with experience managing operational teams.
Strong communication, coaching and stakeholder management skills.
Experience delivering service improvement and managing change.
A passion for customer experience and achieving positive outcomes for residents.

Join us and help set the standard for exceptional customer service.

View Job Description and Employee Specification

Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.

We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.

At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your ‘Supporting Information’ – reflects your own voice.

Closing Date: 25th September 2026

Please note: This post may be closed earlier than the published closing date should we receive a large number of applications.

Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits . Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.

We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.

Living in Walsall

Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.

Walsall Council is committed to Safer Recruitment.

To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.

Social Work Matters - Children's Social Worker Recruitment

Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children's Social Worker.

Apply Now

Refine Your Search

process leader jobs in walsall, wmd

Customer Delivery Manager

UK - Shift Team Leader, Walsall ERF

Employment Specialist - Connect To Work

Operations Manager

Process Leader

Apprenticeships at ASSA ABLOY UK

Team Leader - Walsall

Team Leader

Aircraft Refuelling Operator

Production Controller M-F

Senior Process Leader

Housing Data Quality and Assurance Lead

Planning Assistant - Training

Resourcing Team Manager

Production Team Leader

Leisure Team Leader

NetWatch Police Liaison

Service Administrator EA5 - Data & Comms Lead (23418)

Employment and Skills Manager

UK - Shift Plant Operator, Walsall

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