2nd line it support engineer Work, Jobs in Walsall (with Salaries)

2nd Line IT Support Engineer
Evolve IT Support Ltd —Uttoxeter
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- Travel
- Annual leave
Quick apply
6d
Desktop Support Engineer (two roles)
Gambling Commission —Birmingham
- £27,500 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- Travel
- Annual leave
6d
2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- Customer service
- Annual leave
6d
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- ERP systems
- Windows
Quick apply
IT Service Desk Support Apprentice
QA Apprenticeships —Redditch
- £15,600 - £21,158 a year
- Monday to Friday
- Communication skills
3d
Building Services Engineer/District Heat Network MGL (with assessing duties)
South and City College Birmingham —Bordesley Green
- £27,336 - £42,924 a year
- Full-time
- English
- Employee discount
13d
Specialist Engineer (Routing)
M Group —Coventry
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
6d
CNC & CAM Programmer II (2nd Shift)
Chart Industries —Stafford
- Overtime
- Hybrid work
- Engineering
- Bachelor's degree
- Life insurance
12d
Senior IT Support Engineer
METCloud —Birmingham
- £40,000 - £60,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Life insurance
Quick apply

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Desktop Support Engineer (two roles)
Gambling Commission —Birmingham
You will work with a multidisciplinary Information and Communication Technology (ICT) team in a fast-paced environment to deliver quality products that meet the…
£27,500 a year
6d
2nd Line IT Support Engineer
Evolve IT Support Ltd —Uttoxeter
Full UK driving licence and access to a vehicle. Provide support during examination periods and key school events. Commitment to safeguarding and data security.
£28,000 - £30,000 a year
Quick apply
6d

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2nd Line IT Support Engineer

Evolve IT Support Ltd
Uttoxeter

Quick apply

Job details

Full-time
£28,000 - £30,000 a year
6 days ago

Benefits

Annual leave
Company pension
On-site parking

Qualifications

Microsoft Windows Server
TCP
Driving Licence
Customer service
Software deployment
CCNA
Windows
DHCP
CompTIA Network+
IT support
Ticket management systems
Computer networking
DNS
SharePoint
Classroom experience
IT
TCP/IP
Communication skills
PowerShell
Active Directory
Intune

Full job description

Job Description

We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter.

The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services.

This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment.

Key Responsibilities

Technical Support

Act as an escalation point for incidents and service requests passed from First Line Support.
Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software.
Support staff and students with day-to-day IT issues both remotely and on-site.
Configure, deploy and maintain laptops, desktops, tablets and peripheral devices.
Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions.
Maintain accurate asset records and technical documentation.
Escalate complex infrastructure issues to senior members of the IT team when required.

Microsoft 365 Administration

Administer Microsoft 365 user accounts, licensing and permissions.
Manage Microsoft Entra ID user accounts and security groups.
Support Exchange Online, Teams, OneDrive and SharePoint.
Assist with onboarding and offboarding staff through joiner, mover and leaver processes.
Support Microsoft Intune device management activities.
Assist with implementation of security and compliance policies.

Networking Support

Troubleshoot wired and wireless network issues.
Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers.
Assist with network documentation and monitoring.
Liaise with third-party suppliers where appropriate.

Education Technology Support

Support Management Information Systems (MIS) and associated educational software.
Provide support during examination periods and key school events.
Maintain classroom and curriculum technology.
Support safeguarding, filtering and monitoring solutions in accordance with Trust policies.

Team Working

Work collaboratively with colleagues across all Trust schools.
Provide excellent customer service to teaching and support staff.
Contribute to continuous improvement of IT services.
Share knowledge and best practice with other members of the IT team.
Participate in team meetings, training and professional development activities.

Essential RequirementsExperience

Previous experience working within a school, academy trust or educational environment.
Minimum two years' experience in an IT support role.
Experience supporting Microsoft 365 environments.
Experience troubleshooting Windows 10 and Windows 11 devices.
Experience supporting printers, classroom technology and educational systems.
Experience using an IT service desk or ticket management system.

Technical Knowledge

Microsoft 365 administration.
Microsoft Entra ID user management.
Windows 11 / Windows Server
Active Directory administration.
Basic networking including:
TCP/IP
DNS
DHCP
VLAN concepts
Wireless networking
Device deployment and management.

Personal Skills

Excellent problem-solving ability.
Strong communication and customer service skills.
Ability to manage competing priorities.
Professional and approachable manner.
Commitment to safeguarding and data security.
Full UK driving licence and access to a vehicle.

Desirable Requirements

Microsoft 365 Fundamentals (MS-900).
Microsoft Endpoint Administrator Associate (MD-102).
CompTIA Network+.
Cisco CCNA.
Experience with Microsoft Intune.
Experience with SharePoint administration.
Experience supporting MIS systems such as Arbor, Bromcom or SIMS.
PowerShell knowledge.

Working Arrangements

Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA).

Location: Academy Trust schools based in and around Uttoxeter

Contract: Full Time, Full Year

Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00

Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel.

DBS Check: Enhanced DBS required

Why Join Us?

Varied role across multiple schools.
Supportive and collaborative IT team.
Investment in training and certification.
Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team.
Standard Trust pension scheme.
25 days annual leave plus bank holidays.
Laptop provided.
Varied work with opportunities to learn new skills.
Meaningful work supporting education and improving outcomes for young people.

How to Apply

To apply, please email your CV and cover letter to [email protected].

Pay: £28,000.00-£30,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

2nd line it support engineer jobs in walsall

2nd Line IT Support Engineer

Desktop Support Engineer (two roles)

2nd Line Support Technician

2nd Line Engineer - Support

IT Service Desk Support Apprentice

Building Services Engineer/District Heat Network MGL (with assessing duties)

Specialist Engineer (Routing)

CNC & CAM Programmer II (2nd Shift)

Senior IT Support Engineer

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