Customer service team lead Work, Jobs in Walsall (with Salaries)

Customer Service Team Leader
Atkore —West Bromwich
- CRM software
- Customer service
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Sales Team Manager - Contact Centre
RIVIERA TRAVEL —Burton-On-Trent
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Travel
- Health & wellbeing programme
- Work from home
Quick apply
11d
Fleet VOR Lead
RAC —Walsall
8d
Customer Services Team Manager
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Call to connect
- IT
- Communication skills
4d
Dispatch Team Manager (12 month FTC)
South Staffs Water —Walsall
- Up to £37,000 a year
- Full-time
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
13d
Key Lead - Bullring, Hollister
AFH STORES UK LIMITED —Birmingham
- £13.80 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
Canvassing Team Manager – Milk & More- Residential
Milk & More —Birmingham
- £27,369 a year
- Full-time
- Remote
- Sales
- Salesforce
- Communication skills
- Employee discount
Quick apply
19h
Café - Team Leader
WHSmith Travel —Birmingham
- Part-time
- Leadership
- Café
- Annual leave
- Employee assistance programme
Quick apply
13d
Visual Team Leader
NEXT —Birmingham
- £13.84 an hour
- Full-time
- Customer service
Customer Lifecycle Lead
REXEL —Birmingham
- Full-time
- Hybrid work
- Annual leave
- Employee discount
Quick apply
Team Leader
Card Factory —Redditch
- £13 an hour
- Leadership
7d
Senior Credit Lead
OneAdvanced —Birmingham
- Mentoring
- IT
- Work from home
- Employee assistance programme
Account Manager Team Manager
Brakes —Tamworth
- £32,926 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
5d
practice Lead/ Receptionist
Highfield Dental Clinic —Birmingham
- £24,420.00 - £35,977.33 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
14d
TEAM MANAGER
Primark —Tamworth
- £33,189 a year
- Sales
- Organisational skills
- Leadership
- Annual leave
8d
Lead, Experience
Canada Goose EU B.V. UK Branch —Birmingham
- Bachelor's degree
- Organisational skills
- Leadership
Quick apply
Lead Food Manager
Sainsbury's —Oldbury
- From £36,250 a year
- Leadership
- Employee discount
1d
Lead Service Designer
Capgemini —Birmingham
Lead Online Manager
Sainsbury's —Birmingham
- From £36,250 a year
- Management
- Leadership
- Employee discount
11d
Regional Lead - Midlands or South
Changan UK R&D Centre —Birmingham
- Full-time
- Sales
- Communication skills

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Customer Service Team Leader

Atkore -
West Bromwich

Quick apply

Job details

Permanent

Benefits

Free parking
Cycle to work scheme
Free flu jabs
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
On-site parking

Qualifications

CRM software
Customer service
Continuous improvement
Mentoring
Organisational skills
Leadership
Communication skills

Full job description

Customer Service Team Leader

Who we are:

Atkore is forging a future where our brands, suppliers, employees, customers, partners, and communities are building better together – a future focused on empowering our customers while we power and protect the world.

With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure.

Who we are looking for:

We are looking for an experience Customer Service Lead, to be responsible for overseeing the day-to-day operations of the customer service team, handling escalated customer issues, and ensuring a smooth customer experience. You will work closely with internal departments to resolve problems efficiently while maintaining a high level of service.

What you’ll do:

Lead and support the customer service team in managing daily inquiries, complaints, and service requests.
Act as the first point of contact for escalated customer issues and ensure prompt resolution.
Develop and implement processes to improve customer service efficiency and satisfaction.
Monitor customer interactions, ensuring high-quality service and compliance with company standards.
Work closely with production, logistics, and sales teams to address customer concerns effectively.
Train and mentor customer service representatives to enhance their problem-solving and communication skills.
Analyze customer feedback, identify trends, and provide recommendations for service improvements.
Maintain accurate records of customer interactions and resolutions for reporting and analysis.
Assist in setting team goals and performance metrics, ensuring continuous improvement.

What you bring:

Proven experience in a senior customer service role, preferably in a manufacturing or industrial environment.
Strong leadership skills with experience managing or mentoring a customer service team.
Excellent problem-solving abilities with a proactive and customer-focused approach.
Ability to handle difficult conversations and resolve issues effectively.
Strong communication and interpersonal skills to liaise with customers and internal teams.
Experience working with CRM systems and customer service software.
Ability to analyse data and customer trends to improve processes.
Strong organisational and multitasking skills in a fast-paced environment.
Ability to works well under pressure and have attention to detail.

Why Join Us?

Opportunity to work in a dynamic and growing manufacturing business.
Supportive team culture with career growth opportunities.
A chance to make a real impact by improving customer experience and service standards.

Benefits.

Companywide bonus scheme
25 days annual leave
Service and recognition awards.
Training and development opportunities
Company Pension
Life Assurance 4x salary
Discounted Gym Membership
Enhanced family friendly policies
Free annual flu vaccination vouchers
Employee assistance program which includes a 24/7 virtual GP service
Cash health plan.
Free home cyber security training
Cycle to work scheme.
Free onsite parking

37 hours a week, Monday to Thursday 8.30am – 4.30pm and Friday 8.30am – 4pm at our West Bromwich site.

Atkore is committed to creating an engaged and aligned workforce that drives a collaborative culture. Our team strives for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company. We consistently live the Atkore mission, strategic priorities, and behaviors, all in a way that’s consistent with our core values. Together, we build strong leaders that continually endeavor to move us forward.

Quick apply

Refine Your Search

customer service team lead jobs in walsall

Customer Service Team Leader

Sales Team Manager - Contact Centre

Fleet VOR Lead

Customer Services Team Manager

Dispatch Team Manager (12 month FTC)

Key Lead - Bullring, Hollister

Canvassing Team Manager – Milk & More- Residential

Café - Team Leader

Visual Team Leader

Customer Lifecycle Lead

Team Leader

Senior Credit Lead

Account Manager Team Manager

practice Lead/ Receptionist

TEAM MANAGER

Lead, Experience

Lead Food Manager

Lead Service Designer

Lead Online Manager

Regional Lead - Midlands or South

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