Operational support grade Work, Jobs in Wandsworth (with Salaries)

Facilities Service Centre Advisor
Transport for London —London
- Up to £27 an hour
- Full-time
- Hybrid work
- In-person
- Communication skills
- Annual leave
- Work from home
15h
Administrative Support Officer
Home Office —Croydon
- £34,920 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
5d
Universal Credit Job Centre - EO Recruitment Consultant Role - London
Department for Work and Pensions —Westminster
- £37,016 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Recruiting
- Annual leave
- Employee assistance programme
13d
Transport Support and Enforcement Officer (TSE1)
Transport for London —London
- £37,224 a year
- Weekend availability
- Customer service
- Annual leave
- Employee assistance programme
3d
Operational Support Officer
HM Courts & Tribunal Service —Crawley
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
4d
Quality Assurance Rater - English (United Kingdom)
TELUS Digital —London
- £17.40 an hour
- English
- Analysis skills
- Machine learning
Senior Office Coordinator - Battersea Park
Campions —London
- £27,000 - £30,000 a year
- Full-time
- CRM software
- Microsoft Office
- Data entry
- Employee assistance programme
Quick apply
Senior Recruitment Support Officer
Brunel University —London
- £41,292 - £52,761 a year
- Hybrid work
- Management
- Microsoft Office
- Administrative experience
- Annual leave
Repairs Contact Centre Agent
A2Dominion Group —Ealing
- £30,300 a year
- Full-time
- CRM software
- Communication skills
- Employee discount
13d
Operational Support Grade - HMP The Mount (Prison Support Role)
Ministry of Justice —Hemel Hempstead
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Exams Access Arrangements Assessor - Hourly Paid
Capital City College Group —London
- £30.66 an hour
- Organisational skills
- Communication skills
- Annual leave
Deputy List Officer
HM Courts & Tribunal Service —London
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
5d
Head of Customer Support
Aptitude Software —London
- Weekend availability
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Area Administrative Assistant (Area Support)
London Fire Brigade —London
- £31,132 - £36,723 a year
- Hybrid work
- English
- Databases
- Communication skills
- Employee discount
6d
Interventions Facilitator - Group Worker Programmes
Ministry of Justice —Sutton
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
12d
FCRM Security Compliance and Culture Support Officer - 35807
Environment Agency —London
- £34,320 a year
- Full-time
- Presentation skills
- Organisational skills
- Training & development
- Annual leave
- Flexible schedule
Representations & Appeal Officer X3
The City Of London —London
- £32,110 - £42,150 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
7d
Registry & Operations Officer
Study Group —Stratford
- £32,000 a year
- Full-time
- Salesforce
- Administrative experience
- University
Quick apply
12d
Residential Support Workers
Oak Nest Children's Homes Ltd —Erith
- £26,998 - £28,038 a year
- Overtime
- Childcare
- Care experience
- English
Quick apply
PA & Central Operations Support Officer
Department for Environment, Food and Rural Affairs —London
- £33,350 - £34,435 a year
- Part-time
- Customer service
- Administrative experience
- Presentation skills
- Employee assistance programme
- Employee discount
15h

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Facilities Service Centre Advisor

Transport for London -
London

Apply Now

Job details

Full-time
Up to £27 an hour
15 hours ago

Benefits

Annual leave
Company pension
Work from home
Free or subsidised travel
Private medical insurance
Employee discount

Qualifications

CAFM software
Stakeholder liaison
Facilities management
Mentoring junior staff
Complaint handling
ITIL
Customer interaction
Communication skills

Full job description

Date: 3 Aug 2026
Location: Palestra, Transport Trading Ltd
Company: TfL, GLA or OPDC

Job Title: Facilities Service Centre Advisor

Salary: £27,00 - £32,00

Grade: Band 1

Contract type: Permanent

Reference: SF4747

Contract details: Full Time 8am – 6pm

Location: Palestra / work from home 1 day a week

Application closing date: Tuesday 4th August @ 23:59

External - All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role

Job Purpose

To provide a high-quality, customer-focused Facilities Helpdesk experience as part of the TfL

Facilities Operations Team. The role acts as the first point of contact for colleagues and

stakeholders across TfL, ensuring enquiries and requests are handled efficiently and

professionally in line with agreed service standards.

Key Accountabilities

Deliver a frontline helpdesk service across multiple channels (telephone, email, in person & digital platforms)
Log, categories and priorities requests within service systems
Provide a customer-first service and resolve queries at first contact
Assign and progress requests in line with SLAs and escalation procedures
Manage facilities requests, bookings and general enquiries
Maintain communication with customers and provide updates
Support performance targets including response times and customer satisfaction
Identify trends and support service improvements
Provide flexible support to meet operational demand across the wider workplace services team
Support and aid training/coaching of new advisors
Supporting Building Pass administration services and the wider Workplace services team when required

Decision making

Triage requests based on urgency and impact
Resolve standard issues and escalate where needed
Handle complaints professionally
Adapt communication style to stakeholders

Main working relationships

Primarily based in Palestra but can be deployed across the 3 hubs at anytime (Palestra, Pier Walk, Endeavour Square)
Workplace Services Teams
Building Management teams
Wider Street & Network Operations directorate
Suppliers and contractors
TfL colleagues

Skills, Knowledge & Experience

Essential

Customer service/helpdesk experience
Strong communication skills
IT proficiency (Microsoft 365, service systems)
Ability to prioritise workload
Attention to detail and professionalism

Desirable

Facilities Management experience
CAFM/IWMS knowledge
ITIL awareness
KPI experience

Application Process

Please apply using your CV only, think carefully about the skills, knowledge and experience in the advert and cover this in your CV.

PDF format preferred and do not include any photographs or images

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

Final salary pension scheme
Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
30 days annual leave plus public and bank holidays
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Private healthcare discounted scheme (optional)
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel

Vetting Process

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter ( https://tfl.gov.uk/corporate/careers/our-vetting-process ) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Apply Now

Refine Your Search

operational support grade jobs in wandsworth

Facilities Service Centre Advisor

Administrative Support Officer

Universal Credit Job Centre - EO Recruitment Consultant Role - London

Transport Support and Enforcement Officer (TSE1)

Operational Support Officer

Quality Assurance Rater - English (United Kingdom)

Senior Office Coordinator - Battersea Park

Senior Recruitment Support Officer

Repairs Contact Centre Agent

Operational Support Grade - HMP The Mount (Prison Support Role)

Exams Access Arrangements Assessor - Hourly Paid

Deputy List Officer

Head of Customer Support

Area Administrative Assistant (Area Support)

Interventions Facilitator - Group Worker Programmes

FCRM Security Compliance and Culture Support Officer - 35807

Representations & Appeal Officer X3

Registry & Operations Officer

Residential Support Workers

PA & Central Operations Support Officer

I want to receive the latest job alerts for operational support grade in wandsworth

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