Customer experience leader Work, Jobs in Wantage, Oxf (with Salaries)

Customer Support Advisor - Validations
Hellios Information Limited —Oxford
- £26,250 - £27,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Computer literacy
- Free parking
- Work from home
Quick apply
14d
Care Assistant Days
Sanctuary Care —Wantage
- £13.54 an hour
- Night shift
- Nursing home
- Care plans
- Annual leave
- Employee discount
Quick apply
Shift Manager
Churchill's Didcot —Didcot
- £12.71 - £13.71 an hour
- Part-time
- Employee discount
Quick apply
12d
Engineering Administrator & Customer Support Coordinator
ILPRA SYSTEMS UK LTD. —Swindon
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
6d
Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
5d
Category Specialist (IM)
Anglo American / De Beers Group —Didcot
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
20h
Casual Support Worker
Advance Housing and Support Ltd —Wantage
- £13.33 - £14.94 an hour
- Weekend availability
- English
- Care plans
- Annual leave
- Employee assistance programme
5d
Catering Assistant
CH&CO —Wantage
- £15.21 an hour
- Employee assistance programme
- Employee discount
Yard & Depot Operative
Farol Ltd. —Hungerford
- £14 - £15 an hour
- Full-time
- Customer service
- Driving
- Organisational skills
- Employee discount
Quick apply
14d
Sales - Sales Advisor - UK
New Look —Didcot
- Part-time
- Microsoft Word
7d
Materials Controller - CVD
Element Six —Didcot
- Full-time
- Microsoft Excel
- ERP systems
- Administrative experience
Quick apply
14d
Head of Regional Service
Chubb Fire & Security —Thames Valley
- £41,228.04 - £65,000.00 a year
- Full-time
- Hybrid work
- Management
- Team management
- Contracts
- Free parking
- Store discount
Quick apply
Customer Service Team Leader
Macfarlane Group —Reading
- £35,000 - £40,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Annual leave
2h
Business Development Manager (Defence)
Leidos —Ham
- £75,800 - £99,800 a year
- Full-time
- Business development
- Travel
- Mentoring
- Annual leave
- Work from home
General Manager
Berro Lounge —Didcot
- £37,000 - £44,500 a year
- Overtime
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
7d
Customer Experience Assistant
Revvity —Abingdon
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
11d
Weddings & Special Events Co-Ordinator
Levy —Oxford
- £14.21 an hour
- Weekend availability
- Hospitality
- Microsoft Office
- Hotel
- Store discount
- Annual leave
Commis Chef
CH&CO —Wantage
- £17.68 an hour
- Culinary experience
- Employee assistance programme
- Employee discount
Assistant General Manager
Ralph Lauren —Bicester
- Full-time
- Hospitality
- Microsoft Office
- Communication skills
Bershka Oxford Menswear Responsible
INDITEX —Oxford
- Full-time
- Sales
- Organisational skills
- Time management
- Employee discount
Quick apply

I want to receive the latest job alerts for customer experience leader in wantage, oxf

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience leader jobs near wantage, oxf

Customer Support Advisor - Validations

Hellios Information Limited -
Oxford

Quick apply

Job details

Permanent | Full-time
£26,250 - £27,000 a year
14 days ago

Benefits

Free parking
Company pension
Work from home
Company events
Paid volunteer time
Bereavement leave
Enhanced paternity leave
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Excel
Customer service
Computer literacy
Data analysis skills
Business processes
Microsoft Office
Data management
Organisational skills
Communication skills
Time management

Full job description

Customer Support Advisor – Validations

Job title: Customer Support Advisor - Validations

Location: Kemp House, Chawley Park, Cumnor Hill, Oxford OX2 9PH

Reporting to: Team Leader

Job summary:

To provide excellent customer service in our Validations team. Explaining the benefits and processes associated with our service as well as handling enquiries and issues through first line support.

Key responsibilities

Build a rapport and strong relationship with customers by offering support and advice throughout the validation process.
Validate information received from online questionnaires with close attention to detail, and with reference to standard processes, guidelines, and procedures.
Verifying various financial documentation, certifications and insurance policies, making sure that it is accurate, reliable, and coherent with company records and policies.
Making 10-15 outbound calls a day to help guide customers through validation queries.
Assisting with general inbound phone cover to help with customer support.
Accurately log and update customer records on the status of their questionnaires using internal CRM application.
Proficient user of validation process within our business system.
Identify ways in which processes and procedures can be streamlined and made more efficient.
Active participation in team meetings to share and exchange information.
Consistently meet or exceed personal targets.
Escalate customer issues to the Team Leader or Service Delivery team.

General

Work together as part of the Operations team to ensure overall KPIs and process deliverables are consistently achieved.
Be pro-active at all times and ‘go the extra mile’ to uphold a first class customer experience.
Ad hoc tasks assigned from time to time by the Team Leader to meet the needs of the business

Key requirements

You’ll ideally have:

Knowledge and experience

Previous experience in a customer service environment
Working knowledge of data management and data analysis
Demonstrable experience of process improvement
Proven track record of working to deadlines and targets
Customer contact through inbound and high volume of outbound calls
Ability to adapt to the needs of a growing business

Qualifications and skills

Highest accuracy and attention to detail
Strong organisational and time management skills
Detailed working knowledge of Excel to Intermediate or Advanced level
Good knowledge of other MS Office applications
Articulate with a confident telephone manner
Strong communicator, both written and verbal, with good interpersonal skills
Commitment to provide excellent customer service at all times
Flexible in approach

Desirable

Education to degree level (or equivalent)

Salary and remuneration

This post will attract a competitive salary and our benefits include:

· Blended working

· 25 days holiday

· Contributory pension scheme

· Paid compassionate leave

· Free car parking

· Flexi Friday scheme

· Refer a Friend scheme (applicable to some posts)

· Varied programme of social events

Further information

The Operations team deliver our core business to the highest quality and through first class customer service. All postholders should be computer literate with a good working knowledge of MS Office especially Excel. Extensive training will be given on specific applications.

The postholder will be required to work Monday to Friday, 37.5 hours per week.

There may be opportunities for the postholder to progress their career to a Senior Customer Support Advisor or to look at specialist operational roles or a role in account management.

The Company’s policy on blended working currently requires the postholder to work a minimum of two days per week in the office and this policy may be reviewed from time to time.

The Company

Hellios is a leading supplier information and risk management company operating in the financial services and defence industry. Established with the primary objective to benefit major blue-chip companies and their suppliers. Hellios provides a single streamlined approach by sharing data across an industry community in areas including modern slavery, cyber security and GDPR.

Since its inception as a startup in 2012, Hellios has experienced rapid growth, expanding to over 120 employees and establishing offices across the UK, The Netherlands, Spain, and Ireland. The Company is continuing to grow quickly, and a key part of this role is to prepare the Company for further growth.

At Hellios, we are guided by an ethos centred on delivering unparalleled service quality and innovative technology. Our commitment rests upon nurturing enduring, sustainable relationships with both our buyer and supplier clientele. To delve deeper into Hellios' core values shaping the culture embraced by our team, partners, and our customer-centric approach, please visit our website at Hellios.com.

Job Types: Full-time, Permanent

Pay: £26,250.00-£27,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Enhanced paternity leave
Free parking
On-site parking
Paid volunteer time
Referral programme
Sick pay
Work from home

Ability to commute/relocate:

Oxford OX2 9PH: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

United Kingdom (required)

Location:

Oxford OX2 9PH (preferred)

Work Location: Hybrid remote in Oxford OX2 9PH

Quick apply

Refine Your Search

customer experience leader jobs in wantage, oxf

Customer Support Advisor - Validations

Care Assistant Days

Shift Manager

Engineering Administrator & Customer Support Coordinator

Complaints Team Leader

Category Specialist (IM)

Casual Support Worker

Catering Assistant

Yard & Depot Operative

Sales - Sales Advisor - UK

Materials Controller - CVD

Head of Regional Service

Customer Service Team Leader

Business Development Manager (Defence)

General Manager

Customer Experience Assistant

Weddings & Special Events Co-Ordinator

Commis Chef

Assistant General Manager

Bershka Oxford Menswear Responsible

I want to receive the latest job alerts for customer experience leader in wantage, oxf

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected