Service desk support Work, Jobs in Wantage, Oxf (with Salaries)

Helpdesk Manager (Telecoms)
Iceblue Global —Swindon
- £38,000 - £42,000 a year
- Weekend availability
- Management
- Customer service
- Computer networking
- Free parking
Quick apply
8d
Service Desk Analyst
Blue Cross —Burford
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
1d
Service Desk Assistant
Workman Facilities Management Limited —Swindon
- £25,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Communication skills
- Health & wellbeing programme
- Gym membership
Quick apply
3d
Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Free parking
- Sick pay
Quick apply
Telephone & Administration Volunteer
British Heart Foundation —Wantage
- Employee discount
Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off
Codestone —Basingstoke
- Weekend availability
- Hybrid work
- Management
- Customer service
- Windows
IT Service Desk Apprentice
QA Apprenticeships —Swindon
- £18,000 a year
- 12 hour shift
- Software troubleshooting
- Customer service
- SharePoint
9d
Customer Support Technician
Ricoh —Reading
- Communication skills
5d
IT Support Apprentice
QA Apprenticeships —Abingdon
- £15,600 a year
- Full-time
- IT
- Communication skills
Dental Receptionist/Administrator
Clinic 95 Ltd —Oxford
- £13.50 an hour
- Part-time
- Microsoft Outlook
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
8d
Registration Authority Agent
Oxford University Hospitals NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Full-time
2d
Sales Administrator
HydraB —Oxford
- Full-time
- Sales
- IT
- Employee assistance programme
- Employee discount
Quick apply
Zara Reading Customer Experience Deputy Manager
INDITEX —Reading
- Weekend availability
- Customer service
- Analysis skills
- Leadership
Quick apply
Digital Education Support Assistant
University of Oxford TSS —Oxford
- £19.15 an hour
- Temporary
- Microsoft Excel
- Microsoft Outlook
- SharePoint
1d
IT Service Desk Analyst
Alexander Mann Solutions (AMS) —Swindon
- £13.60 an hour
- Full-time
- Computer literacy
- IT
- Communication skills
1d
Network Operations Centre (NOC) Engineer
Gigaclear —Abingdon
- £26,000 - £28,000 a year
- Full-time
- IT
- Communication skills
- Employee assistance programme
Quick apply
14d
Cash Desk Volunteer
British Heart Foundation —Didcot
- Employee discount
NHS 999 Triage Nurse / Paramedic
South Central Ambulance Service —Bicester
- £39,959 - £48,117 a year
- Part-time
- Acute care
- In-person
- Nursing
- Employee assistance programme
- Employee discount
Quick apply
3d
General Assistant
Elior UK —Oxford
- £14 an hour
- Monday to Friday
- Communication skills
Quick apply
Main Gate Receptionist
Serco Plc —Swindon
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
9d

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service desk support jobs near wantage, oxf

Helpdesk Manager (Telecoms)

Iceblue Global
Swindon

Quick apply

Job details

Full-time
£38,000 - £42,000 a year
8 days ago

Benefits

Free parking
Private medical insurance

Qualifications

Management
Incident management
Customer service
Computer networking
Telecommunication
Leadership
Communication skills
Help desk

Full job description

Job Overview
We’re looking for an experienced and driven Manager, Customer Service to lead our front-line support function and ensure a consistently high-quality customer experience across our global telecom operations.

This is a fast-paced, operational leadership role where you will manage a team of Helpdesk Technicians, oversee day-to-day service delivery, and ensure tickets and incidents are handled efficiently, professionally, and in line with SLAs.

You will play a key role in improving customer satisfaction, driving operational excellence, and supporting the growth of Iceblue’s 24/7 support capability.

Accountabilities:

Team Leadership & Management

Lead, coach, and develop a team of Helpdesk Technicians
Manage rota planning for a 24/7 support function (days, evenings, nights, weekends)
Set clear expectations and performance standards aligned to SLAs and KPIs
Conduct regular 1:1s, performance reviews, and coaching sessions
Foster a collaborative, high-performing team culture

Service Delivery & Operations

Oversee the end-to-end management of customer tickets and incidents
Ensure effective triage, prioritisation, and escalation of issues
Monitor workload distribution and ensure timely resolution of tickets
Act as the first point of escalation point for complex or high-priority incidents
Support major incident management and customer communications

Customer Experience

Ensure clear, timely, and professional customer communication at all times
Drive continuous improvement in customer satisfaction and response times
Review customer feedback and implement improvements
Maintain a strong customer-first culture within the team

Performance & Continuous Improvement

Track and report on SLA performance, ticket volumes, and team productivity
Identify trends, recurring issues, and opportunities for process improvement
Ensure accurate ticket management, documentation, and data quality
Work closely with Service Delivery and Technical teams to improve workflows

Stakeholder & Cross-Team Collaboration

Collaborate with Service Delivery, Engineering, and Order Desk teams
Ensure smooth handovers and alignment across operational functions
Support internal reporting and contribute to operational strategy

What we’re looking for

Proven experience in a customer service or helpdesk leadership role
Experience in telecoms and networking
People management and coaching capability
Experience working in an SLA-driven support environment
Excellent communication and stakeholder management skills
High attention to detail and strong organisational ability
Confidence managing escalations and customer-critical issues

Shift Pattern

24/7 operational responsibility
Team operates on a rota basis including days, evenings, nights, and weekends
Flexibility required to support business needs and escalations

Pay: £38,000.00-£42,000.00 per year

Benefits:

Free parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

service desk support jobs in wantage, oxf

Helpdesk Manager (Telecoms)

Service Desk Analyst

Service Desk Assistant

Service Desk Analyst

Telephone & Administration Volunteer

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

IT Service Desk Apprentice

Customer Support Technician

IT Support Apprentice

Dental Receptionist/Administrator

Registration Authority Agent

Sales Administrator

Zara Reading Customer Experience Deputy Manager

Digital Education Support Assistant

IT Service Desk Analyst

Network Operations Centre (NOC) Engineer

Cash Desk Volunteer

NHS 999 Triage Nurse / Paramedic

General Assistant

Main Gate Receptionist

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